Customer Ratings & Reviews
- Model:
- SM-R177NLVAXAR
- SKU:
- 6464284
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the excellent sound quality, comfortable fit, and long battery life. They also appreciate the reliable connectivity, improved design, and appealing color. However, a few customers noted minor concerns regarding the grip and volume levels.
This summary was generated by AI based on customer reviews.
Not a Spy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Buds kept falling out of my ear when I smiled, when I ate, or when I talked. Not for everyone.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there JoeCool!
We appreciate you leaving a review for your Samsung Galaxy Buds2. And we are so sorry to hear that you are having a hard time using it. Let me share with you the link on how to wear your buds properly:
https://www.samsung.com/us/support/answer/ANS00082785/
Another way is to use buds sleeves for a tight fit.
https://www.samsung.com/us/support/answer/ANS00087422/
For additional assistance, I include the contact information for our Social Support team for immediate support.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference No.: 1144141149
We hope to regain you as a customer in the future.
-Remie
Poor quality
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have them from 8 months ago. Already one of them is lower than the other. Very low quality.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Felipe!
Thank you for purchasing Samsung Galaxy Buds+ True and leaving your review. We truly appreciate you taking the time to let us know of your concern about your device. We are so sorry that your experience has been less than ideal. Let me help. Here's the link on troubleshooting steps that you can make whenever this issue occurs:
Here's a troubleshooting link whenever your will experience some lags with your earbuds:
https://www.samsung.com/us/support/troubleshooting/TSG01200670/
For additional assistance, I include the contact information for our Social Support team for immediate support.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference No.: 1144246871
Thank you for choosing Samsung!
-Remie
buds have problem with microphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.crackling noise from microphone when you talk. can't find any way to stop it. will be trying to return these buds.
No, I would not recommend this to a friendIf I could just get my money back!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.3rd pair of Galaxy Buds. I have never had a problem. Maybe these are just a bad pair :-(
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi KGaston,
Thank you for sharing your experience with us. We are saddened to hear that this did not meet your expectations. I understand how disappointing it can be when expectations don't quite meet. We would definitely like to look into any issues you may be having with your Galaxy Buds2 to ensure that you are getting the best experience. Please know that we are continuously improving our services, and your feedback is vital to that process.
Should you need assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144414726
Thank you for choosing Samsung. Have a great day!
^Chrystel
Dead in a year
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These died within a year. I did not purchase a protection plan :(
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello. We are really sorry about any performance issues you may be experiencing with your device, and we would love to look into this further with you. You can reach us on Facebook at (http://m.me/samsungsupport) or Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). We look forward to speaking with you. ^Kayla
Unfortunately not happy!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hate these earbuds, they don't fit into my ears securely. One fell out, found next to my truck in parking lot
No, I would not recommend this to a friend- Pros mentioned:Fit
Perfect Christmas gift
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not for me but the person who received them couldn't love them more!! Perfect fit, awesome color and syncs seamless with the Samsung products also owned. Excellent
I would recommend this to a friend Right side sounds lower
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought headphones a couple of months ago. Recently the right side sounds lower than the left. Very disappointing.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Disappointing, we regret to hear of your experience with these earbuds! We would definitely like to look into this issue further for you. Please give us a call at 1-800-SAMSUNG. We're here to help! ^Elizabeth
Didn't hold up
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great until the left bud quit. Didn't hold up. Wore them in a mellow environment.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RobbieSr. Thank you for bringing this to our attention. I see you have some concerns with Samsung - Galaxy Buds+, having the left bud not working anymore. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback, and we will continue working on improving the quality of the products we offer. Here are some links that can help you improve your audio experience.
Restart or reset your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00078085/
Software updates for Samsung earbuds https://www.samsung.com/us/support/answer/ANS00078087/
Connection issues with Samsung earbuds https://www.samsung.com/us/support/troubleshooting/TSG01111318/
How to connect your Galaxy Buds https://www.samsung.com/us/support/answer/ANS00086702/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144262405
Have a great day.
^Charles
Trash
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They will break in 6 months i have had 4 different pairs and they have all had to be replaced within about 6 months
No, I would not recommend this to a friendSamsung Ear Buds not reliable
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped charging after one year. Will not charge anymore. No light. The case gets very warm.
No, I would not recommend this to a friendTerrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awkward. Did not fit in my ears and they were uncomfortable. Retured within 30 mins of purchase
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there. I apologize that your experience with the Galaxy Buds2 was less than ideal. We appreciate all feedback that helps us understand where we can improve our products. We hate to see you return the product. However, we appreciate you giving our brand a chance. Thank you for taking the time to leave this review. ^Kayla
Galaxy buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sometimes they work .. Sometimes they dont. Overall not worth the money i paid at all
I would recommend this to a friendBrand response from Samsung
Posted .Hi Deemoe219!
Thank you for purchasing Samsung Galaxy Buds Live and leaving a review here. We sincerely apologize that your experience has been less than ideal. We at Samsung only want our customers' best welfare while using our products. Let me help. This handy link about the features of your Galaxy Buds2 True:
https://www.samsung.com/us/support/troubleshooting/TSG01111318/
https://www.samsung.com/us/support/answer/ANS00078085/
For additional assistance, I include the contact information for our Social Support team for immediate support.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference No.: 1144241618
Thank you for choosing Samsung!
-Remie
galaxy buds
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought these for Christmas of 2020 they stopped working - samsung would not cover :(
No, I would not recommend this to a friendConstant break up while on the phone.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very dissatisfied. Works okay while listening to music but breaks up constantly when in phone use. Waste of good money.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Roniss, thank you for bringing this to our attention. We apologize for any inconveniences this may have caused. We understand how frustrating it can be when expectations don't quite meet. Please follow this link (http://www.samsung.com/us/support/troubleshooting/TSG01111318/) to an article that will help you troubleshoot connection issues. ^Elizabeth
JUNK
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.HURTS MY EARS CAN NOT WEAR THEM LOSS ONE CAN NOT FIND IT. EVEN WITH LOCATION.
No, I would not recommend this to a friendGarbage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Piece if garbage, no giid garbage right one stopped working. No warer no drop straight trash
No, I would not recommend this to a friendTrash
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Trash... They lost sound after a week. 300$ product that just looses sound On kts own for no reason.. thnx!
No, I would not recommend this to a friendReview
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is no use for me- at its highest volume the sound is extremely low and none at all in the left.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, Niecy. We would love to get more information to look into this further. Please reach out to us on Facebook at (http://m.me/samsungsupport) or Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). We look forward to speaking with you. ^Kayla
Have to buy a new pair after a year.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only had them a year and 4 months. Losing charge fast. Left earbud doesn't charge at all now.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi, Apples. I understand how frustrating this may be and apologize for the less than ideal experience. We would love to look into this further. You can reach us on Facebook at (http://m.me/samsungsupport) or Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). We look forward to speaking with you. ^Kayla