Customer Ratings & Reviews
- Model:
- SM-R177NLVAXAR
- SKU:
- 6464284
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the excellent sound quality, comfortable fit, and long battery life. They also appreciate the reliable connectivity, improved design, and appealing color. However, a few customers noted minor concerns regarding the grip and volume levels.
This summary was generated by AI based on customer reviews.
No thanks!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hated these and took them back ... poor battery life, poor distant for hook up, and severs other items!
No, I would not recommend this to a friendright bud stopped working
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the right bud stopped working after a month which is the same issue i had with the non + galaxy buds
No, I would not recommend this to a friendBrand response from Samsung
Posted .I apologize that this has been a less than ideal experience, Keely. We would be happy to assist you with this. Please reach out to us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
^Kayla
Very poor sound level.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound level was so low I had to return. Not worth the money
No, I would not recommend this to a friendHard Pass
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didnt like these headphones. They would always fall off my ears when I would work out
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there. I appreciate you taking the time to leave this review. We are always looking for ways to improve the Samsung experience. Reviews like this help us understand where we can grow. ^Kayla
Recall this product.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Omg worse earbuds out there. My cheap 20 dollar are better than these. Took this back the next day..
No, I would not recommend this to a friendDisappointed
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After only 3 montha the right ear bud went out. Extremely disappointed.
No, I would not recommend this to a friendGalaxy Buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure why but people I called said it sounded awful. And I made multiple calls.
No, I would not recommend this to a friendBest buy these from amazon
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just can not let the great product be enjoyed because of how poorly I was treated by Best Buy.
I would recommend this to a friendStopped charging 21 days & will not exchange
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very Disappointing! After 21 days they stopped charging and Best Buy will do nothing!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello. We are really sorry about any performance issues you may be experiencing with your device, and we would love to look into this further with you. You can reach us on Facebook at (http://m.me/samsungsupport) or Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). We look forward to speaking with you. ^Kayla
Do not recommend.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage, fall out of my ears constantly. Originals were much better.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Nono,
Thank you for bringing this to our attention. We are saddened to hear about your recent experience with your Galaxy Buds 2, as it keeps falling from your ears. I understand how important it is to ensure that your buds stay in place and not worry about slipping while doing your activities. Please know that we are continuously improving our services, and your feedback is vital to that process.
You may check this link to guide you on how to wear your Samsung earbuds properly:
https://www.samsung.com/us/support/answer/ANS00082785/
Also, you may watch our youtube video for some tips on adjusting your buds for the best fit:
https://www.youtube.com/watch?v=Tz0SsORiO-E
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144467030
Thank you for choosing Samsung. Have a great day!
^Chrystel
Samsung its bad at hesdphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I never like this kind of headphones and doesnt hear very well, i returned it the next day.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there. I apologize that your experience with the Galaxy Buds+ was less than ideal. We appreciate all feedback that helps us understand where we can improve our products. We hate to see you return the product. However, we appreciate you giving our brand a chance. Thank you for taking the time to leave this review. ^Kayla
Not comfortable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung Galaxy Buds hurt my ears every-time I put them on. In fact, I was not comfortable with them.
No, I would not recommend this to a friendWould not stay in my ears.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not stay in my ears no matter which combination of tips and fins. Do not recommend for small ears.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Dfdf, we apologize that this has been a less than ideal experience. Here is a link (https://www.samsung.com/us/support/answer/ANS00082785/) to an article that will help you adjust your earbuds for the best fit. ^Elizabeth
Loss of money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They dont keep a charge or dont stay in my ears at all. Not very happy
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There!
Thank you for sharing your experience with us. We apologize for the inconvenience if your Galaxy Buds2 doesn't keep the charge and won't stay in your ears. The experience is not what we expect from our customers.
Here is a link that will help you with your Samsung earbuds' battery life: https://www.samsung.com/us/support/answer/ANS00078081/.
Another link you may find useful is this one on how to wear your Samsung earbuds: https://www.samsung.com/us/support/answer/ANS00082785/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144236576
Have a great day.
Melardo
Bad connection
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good, this thing is connecting and disconnected, I don’t have a time to return this thing
No, I would not recommend this to a friendNot recommended
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not like personally Would not stay in my ears Not a comfortable fit
No, I would not recommend this to a friendDo not buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only lasted 2 weeks before going bad, could not return them.
No, I would not recommend this to a friendDid not like it much after using for two weeks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used for about of couple weeks. Connection keeps dropping. Felt audio sync issues between the buds.
No, I would not recommend this to a friendSamsung ear buds
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung ear buds. Terrible shape. Sound quality was mediocre.
No, I would not recommend this to a friendStopped working after 8 months
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed. After 8 months of light use one earbud stopped working.
No, I would not recommend this to a friend