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Customer reviews

Rating 4.5 out of 5 stars with 12961 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are delighted by the excellent sound quality, comfortable fit, and long battery life. They also appreciate the reliable connectivity, improved design, and appealing color. However, a few customers noted minor concerns regarding the grip and volume levels.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 645 Showing 12,881-12,900 of 12,961 reviews
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Best wireless I've had yet

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery holds well, the noise cancelling is the absolute best(cant hear any outter noise with these in), love the wireless chatging option as well

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Blew me away!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound ambience is SO COOL!! Music quality is really really clean and nice too!! I love them already, if you're looking for some good airpod pros contenders these are the ones for you!!

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello raevei, we are thrilled to know you're getting great use out of all the wonderful features these earbuds have to offer. Thank you for picking Samsung! ^Elizabeth Samsung

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are awesome, the noise cancelling and best sound that I have had in a long time

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Don't fit properly

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had each generation of the Galaxy Buds. This one is by far the worst. They do not fit in the ears properly. I have tried each size of the provided silicone ear piece, and non of them will stay in place. I have to constantly readjust them. Sometimes I can get the right ear to fit properly, but it hurts after a little bit. I am going back to the previous generation (with the ear wing tips) untin they figure this out.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 2 out of 5 stars

    Samsung Disappoints Again

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried Galaxy Buds Pro, Apple Airpods Pro and now these Galaxy Buds2. These Buds2 make horrible hissing noise in ambient mode, and if turned off, I can barely hear anything around me, might as well be using noise cancellation, it's literally almost exactly the same. And when I have them in my ears, my voice comes out all weird, like I'm wearing ear plugs and it sounds like I'm all in my head if that makes sense or like I'm underwater if that makes better sense. When I wear my Apple Airpods Pro, everything sounds perfect and it doesn't seem like I'm wearing anything in my ears almost, and my voice is totally normal and I can hear everything around me clearly and hear myself perfectly normal as well. I'm really disappointed because I have a Samsung Galaxy phone and many other Samsung devices and it'd be so much easier to use Samsung Galaxy Buds but the Buds are all just horrible so I'm going to have to stay with the Apple Airpods Pro. Samsung needs to do better. Even talking on the phone, the sound is bad quality on both ends. The only positive things I'll say is that music sounds good and these Buds2 are much more comfortable than the heavier Buds Pro, however, like I said before, still not as comfortable as the Apple Airpods Pro. I don't understand why all the good reviews. I'm guessing those people never tried Apple Airpods Pro and don't know any better.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    I love these things

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are super comfortable. I can have them in my ears all day. I wear them on long walks and they stay in place.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awsome product...

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality is there. Awesome sound.. ear tips need replacing, get the foam ones. That way they stay in place..

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Galaxy Buds2

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is exceptional. I love them and like the fact that they are waterproof

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not as good as the originals

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After giving my old Galaxy earbuds away I purchased these. Big mistake, not only was the sound bad but they hurt my ears after only a few minutes of use. And they kept falling out which the original Galaxy buds rarely did. All I'm asking is for a company to make earbuds with incredible sound that are comfortable and block outside noise. Is that so hard in this day and age????

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great earbuds!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty decent earbuds! Noise cancellation and ambience is on point! Volume adjustment didn't work for me

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Battery life

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is great but the base cant hold a charge for too long.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Poor Range, Horrible Lag.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure if I received a defective pair of these, or? Anyway, they were nice earbuds, but I had many issues with them. Pros: Good Sound, Good Size, Good Features Cons: Horrible Range, Horrible Lag The range for these was about 20' for me. The worst of any bluetooth headphone I have ever used. The lag while watching videos on my Dell Win10 laptop was very, very bad. Both the range and lag are awful. I have about 5 other Bluetooth headphones and none of them have lag like these. These are either over ear, or different earbuds. My other earbuds are either cheap (sound bad) or are special nose reduction earbuds that I use when I work in the shop. They sound ok, but I wanted something with better sound. I gave these a try as I am happy with my Samsung phone and tablet. Not these earbuds though. I returned them and bought some Sony WFXB700 which sound great, have great range, and very little lag. I do not notice the lag when watching videos. I have always had good luck with Sony headphones. I should have just stuck with Sony to begin with.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hey there. I apologize that your experience with the Galaxy Buds+ was less than ideal. We appreciate all feedback that helps us understand where we can improve our products and the customer experience. We hate to see you return the product. However, we appreciate you giving our brand a chance. Thank you for taking the time to leave this review. ^Kayla Samsung

  • Rated 3 out of 5 stars

    my ears don't like earbuds i guess

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    make me feel like i'm underwater, it's weird. ears hurt after a few hours

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 2 out of 5 stars

    Did not live up to expectations

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these ear buds because I didn't want to spend the extra money. Bad idea. Pros: small, come in a convenient charging cartridge, lasts a really long time, cool colors, affordable, great double tap for easy phone call answer, downloadable app. Cons: Constantly falls out of my ear. No matter what i do, these things come loose and i've almost lost them a number of times. Even with the extra cushions they just wont stay in. Plus because they are so loose the sound isn't as clear so it doesn't cancel out much background noise. Also, when adjusting them you have to be careful not to touch the center of the bud. It will stop whatever music you're listening to, or hang up a phone call. Very frustrating because then I have to pull out my phone and start over. Maybe these work for some people but they definitely don't work for me. I'm going to spend the extra money and get the Beats that wrap around the ear. Sound quality will be better (I've had a wired pair in the past) and I won't have to worry about losing them.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Trouble

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A side of earbud isnt working well, i had to return

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound and ambient sound but the connect still isnt better.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Jason, thank you for the feedback! We appreciate you sharing your experience. ^Elizabeth Samsung

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    .

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing headphones.I love the color to.Great sound quality

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Galaxy Buds

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not that great constantly falling out yours no matter

    No, I would not recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 2 out of 5 stars

    Horrible Sound Quality!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these to go with my Samsung Galaxy S20 and my Galaxy Active 2 watch. I previously had the Bose SoundSport headphones, but they wouldn't hold a charge anymore, so I decided it was time for a new pair. The earbuds are aesthetically pleasing with their small size and pretty "Best Buy Blue" color, and the functionality and ability to personalize settings is great, but the sound quality is HORRIBLE, even when you change the sound settings in the app. I listened to these for 30 minutes, and then stuffed them back in the box and returned them. If these are your first pair of "upgraded" headphones, then I'm sure the sound quality is adequate, but coming from a pair of Bose to these was a MAJOR downgrade in sound quality. I exchanged them for the Sony WF-1000XM3 wireless earbuds, and while they are a bit larger than the Galaxy Buds+, they have great sound quality, and the same features the Galaxy Buds+ offer, for only a $20 price difference.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 1 out of 5 stars

    earbuds

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had 5 pair of Samsung earbuds, and every one of them can't go above 70% volume or the speakers will blow, and I'll have to go get another pair. I'm switching to air pods, because I'm tired of this.

    No, I would not recommend this to a friend