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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 15277 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are delighted by the excellent sound quality, comfortable fit, and long battery life. They also appreciate the reliable connectivity, improved design, and appealing color. However, a few customers noted minor concerns regarding the grip and volume levels.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 709 Showing 14,161-14,180 of 15,278 reviews
  • Rated 4 out of 5 stars

    Decent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bass is not quite good. my powerbeats pro sound way better

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    They failed.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Let me start by saying I love samsung. Unfortunately these headphones failed in less than 6 months, so i got them repaired through the waranty, and the refurbished pair failed again after less than 1 month of use, my father had the same headphones and they also faild in the same way but he did not get approved for a factory waranty repair. Overall very disappointed in these headphones as well as samsungs inability to adress issues that were absolutely their fault. Everything from failed internal parts to ear infections caused by there cheap silicone choises. I Would not recomend these headphones to anyone and am now hesitant to ever buy samsung headphones again.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Goods

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the buds fall a lot from the ears. I will recommend it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved this product. It was very easy to setup and use.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Going back, had them a week & not satisfied

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    only had them a week & BT connection drops more than they should, I have a galaxy s9+ mind you... sounds like talking with a bucket over your head, disappointed because Galaxy s- series are my favorite phones and finally was able to get the buds to go along with it!

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello WhoDat99, we apologize that your experience with these earbuds has been less than ideal. We appreciate all feedback that helps us understand where we can improve our products. We hate to see you return the product but we appreciate you giving our brand a chance. Thank you for taking the time to leave this review. ^Elizabeth Samsung

  • Rated 5 out of 5 stars

    Awesome headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had bought the previous model but love these 1's

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Danielproa, we’re so happy that you’ve found the perfect earbuds for you. Thank you for being a part of the Samsung family. ^Elizabeth Samsung

  • Rated 1 out of 5 stars

    Not worth the Price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had better sound quality from skull candy headphones for a cheaper price.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Hmm .

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    U wish they were water proof then they would be perfect

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Okay at best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lacking richness and depth I would expect of wireless ear buds. I have the bass turned all the way up and still nothing. They are okay at best. They work very well for phone conversations. I prefer my Google earbuds over these.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    It does what it’s supposed to accomplish

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works fine. It does what it’s supposed to accomplish.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for what i need for A++ Highly Recommended

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great time for talking

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like it because it gives me a longer talk time with ease

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Price was good the fit was good and they work well.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Ehh

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think this product is not worth the money. I have a hard time keeping them in my ear.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    They wouldnt stay in my ear@

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I fidnt care much for these earbuds, they never stayed in my ear even after changing the tips!! They srent as loud as the earbuds I javd previously ( galaxy buds live) I will be returning these and getting something else

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was good service and product pickup service!!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product, no major issues.....................

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Thanks Samsung.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thanks Samsung for another Great product with the Buds+.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    There are fine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great airpords Perfectly for work use I love them

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Soso

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hang up the phone, there is always a sound of current

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Justin, thanks for reaching out! Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01111323/) to an article that will help you troubleshoot low or poor audio quality. ^Elizabeth Samsung