Customer Ratings & Reviews
- Model:
- SM-R177NZGAXAR
- SKU:
- 11991637
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the excellent sound quality, comfortable fit, and long battery life. They also appreciate the reliable connectivity, improved design, and appealing color. However, a few customers noted minor concerns regarding the grip and volume levels.
This summary was generated by AI based on customer reviews.
Terrible service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item is defective, tried to return in store and they would not take it back.
No, I would not recommend this to a friendGreat
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing!!! Could be anbkt louder but i still love them
I would recommend this to a friendGreat
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just as expected quality with samsung waterproof.
I would recommend this to a friend- Pros mentioned:Sound quality
Great if you have money to throw away
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't fit in ear properly. Wore bud to gym it pop out unable to find earbud. Unable to replace earbud. Had product less than a month. For that 2 stars FYI sound was great for the two weeks I had earbuds
No, I would not recommend this to a friend Easy setup with YouTube video. Great sound qualit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy setup with you tube video. Great sound quality.
I would recommend this to a friendDont waste your money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely horrible they fall out of your ears you will end up returning them
No, I would not recommend this to a friendGreat for hands free!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for when you’re working out or grocery shopping!
I would recommend this to a friendDon't buy these earbuds.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Right earbud stopped charging after about a month. Very disappointed in Samsung. The sound quality is average, the bass is weak though. Very easy to set up with a Galaxy phone.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Sensitive skin
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality, easy to use and set up. But, I'll will be returning these buds. It breaks out my ears and its very painful.
No, I would not recommend this to a friend Over it
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these less than a year ago. I have went back into the store because they dont work. Ive never damaged them at all. I use them when Im working. Ive tried everything. I went back to the store and they said I had to contact Samsung because I had them less then a year its a,manufacturing issue. Well of course I cant reach anyone. So im out of my money without no help to be fixed. Not happy at all!! I pressed ONE STAR and it added two. Another glick!! Now its two days over my year manufactures warranty. Go figure.
No, I would not recommend this to a friendBest earbuds I’ve tried
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great earbuds, even though it’s so sensitive to touch.
I would recommend this to a friendEarbuds are not the best
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best headphones always something wrong with them and always coming out of my ear.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate you taking the time to share your feedback on the Galaxy Buds2, Weezy. We noticed you reached out to share your thoughts on the Galaxy Buds2. The Galaxy Buds2 features powerful, deep bass and clear treble through its two-way dynamic speakers. They provide well-balanced sound quality that enhances every moment of your audio experience, allowing you to feel as if you're right there in the moment. To properly wear your Galaxy Buds2 or Galaxy Buds2 Pro, start by ensuring that the earbud tips are securely attached. Insert the earbuds following the direction of your ear canal for optimal comfort and sound quality, and if adjustments are needed, rotate the buds or consider trying a different size for a better fit. We value your feedback, as it aids in our product improvement. To check for the right fit, use the earbud fit test in the Galaxy Wearable app: open the app on the connected phone, select Earbuds Settings, and choose Earbud Fit Test. Tap Start, place both earbuds in your ears, and then tap Next. If prompted, you can tap Try Again to retake the test. The buds will chime, and the app will indicate whether the fit is “Poor Fit” or “Good Fit”; continue to run the test and make adjustments as necessary. For any further concerns or questions, please do not hesitate to reach out to us at Support. -Kelvn
- Pros mentioned:Sound quality
Meh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, but had to return three pairs due to the left earbud drastically losing sound. I loved these originally, but this is a known issue that Samsung has not yet addressed or fixed.
I would recommend this to a friendBrand response from Samsung
Posted .Hello there. I apologize that your experience with the Galaxy Buds+ was less than ideal. We appreciate all feedback that helps us understand where we can improve our products. We hate to see you return the product. However, we appreciate you giving our brand a chance. Thank you for taking the time to leave this review. ^Kayla
Unhappy customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They keep disconnecting and the call quality is horrible! I don’t recommend these
No, I would not recommend this to a friendEar Buds
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These buds are ok for a while..have had them less than 2 years and only use them about an hour a day for 5 days a week and the Left Ear bud is draining really fast..already have updated them and still no change.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Dan3!
Thank you for reaching out to us. We genuinely appreciate your taking the time to let us know of your concern about your Galaxy Buds+ True. We are so sorry that one of your buds is draining fast. Let me help. Sharing with you this link on some charging tips to maximize your earbud's battery life:
https://www.samsung.com/us/support/answer/ANS00078081/
For additional assistance, I include the contact information for our Social Support team for immediate support.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference No.: 1144223466
Thank you for choosing Samsung!
-Remie
I love Samsung products but these not recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They don't stay in my ear they don't stay connected to my phone year works the other doesn't at times I listen all day and they don't have that capability can't get calls on earbuds.
No, I would not recommend this to a friendItem has good sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not deep bass like the Sony's but has good clarity
I would recommend this to a friendGreat product for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only con is they tend to fall out of your ears
I would recommend this to a friendSamsung Galaxy Buds2 True Wireless Earbud
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung Galaxy Buds2 True Wireless Earbud Headphones were too heavy for my ear and kept falling out and I had to push them so far into my ear to keep them from falling out, which hindered me from hearing in general.
No, I would not recommend this to a friendI don't like it
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They constantly come out of the ear. It's impossible to play sports with them.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We deeply appreciate you taking the time to share your genuine thoughts on the Buds2 True, Angie. Your insightful feedback is invaluable to us as we are committed to continuously enhancing our products and services to better meet the needs of our customers. The Buds2 True is engineered with a cutting-edge Dynamic 2-Way Woofer & Tweeter speaker system, meticulously designed to deliver an unparalleled audio experience characterized by remarkable clarity and precision. This innovative technology ensures that you can enjoy your favorite music and audio content with uncompromising quality. We acknowledge the concerns you raised regarding the fit of the ear tips. It's important to note that the Buds2 True comes equipped with Small, Medium, and Large ear tips, providing you with the flexibility to customize your listening experience and achieve the perfect fit that suits your individual preferences and ear size. If you have any further concerns or questions, be sure to reach out to us at Support. -Kelvin