Customer Ratings & Reviews
- Model:
- SM-R177NZGAXAR
- SKU:
- 11991637
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the excellent sound quality, comfortable fit, and long battery life. They also appreciate the reliable connectivity, improved design, and appealing color. However, a few customers noted minor concerns regarding the grip and volume levels.
This summary was generated by AI based on customer reviews.
Alright
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The left ear bud went out after 1 month. Got a replacement and every now and then the left earbud disconnects..I use them for work..sometimes the people on the other end say I sound muzzled. They are ok but not worth the price.
No, I would not recommend this to a friendNot recommended
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung Galaxy Buds2 is not as I expected. The mic is the worst, people have a hard time listening to me if I am in shop or a little noisy area. It's a terrible product.
No, I would not recommend this to a friendnot good
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.they broke in two months of owning. I would not suggest buying them
No, I would not recommend this to a friend- Pros mentioned:Fit
Buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Color is nice they are tiny but I had an issue with one of the buds I brought it and the right bud wouldn’t connect to the case
No, I would not recommend this to a friend Not too good
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok, i may really like Samsung, but i will call them out in a minute. Right to the point, the mic's are positioned in the wrong spot. For me, they always sound muffled when my woman uses them.
No, I would not recommend this to a friendBadly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No good badly dont buy ..............................
No, I would not recommend this to a friend1st time buying
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I never had true wireless headphones before but the are really choppy at times. If you move it from sensors in the earbud it effects the sound. It has really cool features I really recommend trying the app with this
No, I would not recommend this to a friendSamsung galaxy buds
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung Galaxy earbuds were OK. Unfortunately they were they are not noise canceling so people at work full people I would talk to on the phone would hear everything in the background.
No, I would not recommend this to a friendBroke right after warranty
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Two weeks after warranty was over, the left ear bud went out. Contacted Samsung and they confrimed that it was hardware. But wouldn't replace it.
No, I would not recommend this to a friendDefective
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones aren't keeping a charge. Headphones are constantly connected to my phone even while in the case. I would return but unable to.
No, I would not recommend this to a friend2 days.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My Earbuds came in 2 days ago from (4/3/2020) and I'm already having issues with one of the earbuds not charging. The left bud is fully charged vs the right one is sitting at 30%. I've tried cleaning both the bud and the charging case and even fully charged the case itself however the right bud is not charging. I also tried disconnecting and reconnecting the bud. Overall I love these earbuds, I love how they function however the fact that I'm already having performance issues after 2 whole days is kind of disappointing. If someone can reach out to me and help me find a solution on how to fix this issue, I would be willing to change my review.
I would recommend this to a friendDecent
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have tried each size of the buds given to you, they slide out of my ear and will fall if I don't catch it fast enough. I use it as a backup while working.
No, I would not recommend this to a friendGood buds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Used it over 2 years still going strong. It had some software issue at the beginning, but it got better after they patched it. Too bad they brought the Pro bud after I purchased it.
I would recommend this to a friendWork great with Samsung phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These integrate well with the Samsung phone (S10). However the sound quality is not what I would expect for the price. You don't get the bass quality you get from Beats headphones although the price point is very comparable.
I would recommend this to a friendLoose in ear despite trying different ear tips
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds work well with my Samsung s22 Ultra but do not stay in my ears very well despite trying all of the different sizes of rubber earbud tips.
No, I would not recommend this to a friendItem is waiting to be returned for refund
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased but I have not used. I'm waiting for the time frame when I can return these back to bestbuy. Hopeful that I wont be charged a reshelving fee. Disappointed that I was not given the option to purchase insurance.
I would recommend this to a friendGalaxy buds 2
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Voice clarity is poor and the battery runs out quick
No, I would not recommend this to a friendBrand response from Samsung
Posted .Howdy NeAs, thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy Buds2. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. The Galaxy Buds2 give you up to 7.5 hours of play time per charge, which can be extended to up to 29 hours more with a fully charged case. Placing the buds in the charging case for 10 minutes will give you up to 150 minutes of play time. Feel free to check out the article titled, "All about your Samsung earbuds' battery life" for more information of your Galaxy Buds' battery life. If your Galaxy Buds, Galaxy Buds+, Galaxy Buds Live, Galaxy Buds Pro, or Gear IconX earbuds have no or low volume and poor sound quality on one or both buds, there may be a couple reasons why. You might be wearing the earbuds incorrectly, or the buds could have accumulated dust or debris. Additionally, the audio quality could be affected by outdated software, a low battery, and several other things. The article titled, "No, low, or poor audio quality on Samsung earbuds" addresses audio quality so make sure to check out this article, too! Let us know if you would like further assistance by contacting Samsung Support. Thank you for being a valued Samsung customer. - Debra
Worst item.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Falls from your ear to easy. To connect it’s hard and long time waiting to pair. To connect to the Samsung app to track it, impossible.
No, I would not recommend this to a friendAverage sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fit and colors to choose from. Sound quality was disappointing. When I searched how to improve the sound. The tutorials I found were useful but way to many steps to improve the sound to be still be only average.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for your feedback, Monch. Your feedback helps us to understand where we can take steps to improve our product. ^Kayla
Better at home
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sometimes they work, sometimes they don't. I think I feel much better using these at home because using these out and about, the sound quality gets pretty glitchy and I like my music with no disruptions.
No, I would not recommend this to a friend