Customer Ratings & Reviews
- Model:
- SM-R177NZGAXAR
- SKU:
- 11991637
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the excellent sound quality, comfortable fit, and long battery life. They also appreciate the reliable connectivity, improved design, and appealing color. However, a few customers noted minor concerns regarding the grip and volume levels.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life
Holds charge, but fall out easily
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They easily fall out of my son's ears. They last quite some time on a charge.
No, I would not recommend this to a friend Avoid Geek Squad refurbished
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Earbuds arrived in pristine condition but were not a matched set therefore they could not be synced to Bluetooth on any device. Further there was no charging cord and three of the six tips were missing. Attempts to resolve the problem with phone support was a waste of almost two hours. However, the Victor, New York store was very helpful and resolved all issues.
No, I would not recommend this to a friendlittle jumpers
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't like how they fall out of the ear. I lost 1 side because it just popped out of my ear into a manhole.
No, I would not recommend this to a friendNot great.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These ear buds are sleek looking but the fit hurt my ears. That is not the products fault but the sound was a little tinny.
No, I would not recommend this to a friendfall out your ears
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality is good, don't seems to stay in your ears for too long though. Company need to adjust the design, so they can fit every type of ears structure.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello scooterridergirl, we appreciate you taking the time to leave this review. We are always looking for ways to improve the Samsung experience. Reviews like this help us understand where we can grow. ^Elizabeth
Bud+
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a Samsung Galaxy note 10 plus and I purchased these and they worked great for the 1st 3 days and now they keep disconnecting to my phone
No, I would not recommend this to a friendLasted a Year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Left ear bud stopped working after a year. Used them daily to run and used a garmin watch for the music source
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Poor fit
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is good, but the fit is real poor. they just pop out after some time.
No, I would not recommend this to a friend I should have bought the pro better
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I dont like how they move alot when im walking with them
No, I would not recommend this to a friendNot recommended
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When removing headphone a ringing occurs and painful to the ears. Also keeps changing stations upon light touch whwn trying to rearrage them in my ear
No, I would not recommend this to a friend- Cons mentioned:Volume
not good
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Return them because they were not loud enough and there is no app for the iPhone.
No, I would not recommend this to a friend They suck
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They suck. They fell out of my ear worse than the bud lives. Pay all that money and they fall out. They're trash
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Kraken20,
Thank you for sending this review. We sincerely apologize for the inconvenience this has caused you, as the Galaxy Buds2 keeps falling from your ears. I understand how essential it is to have your buds working correctly and not worry about falling out. Please know that we are continuously improving our services, and your feedback is vital to that process.
Here's a link to an article for some tips on how to wear your buds:
https://www.samsung.com/us/support/answer/ANS00082785/
Also, you may check out our youtube video for some adjusting tips for best fit:
https://www.youtube.com/watch?v=Tz0SsORiO-E
Should you encounter the same issue, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144414531
Thank you for choosing Samsung. Have a great day!
^Chrystel
Ehh
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They're ok. I've had better but they've come in a pinch after my buds live took a spin in the washer.
I would recommend this to a friendGalaxy Buds2
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i didnt like them the battery didnt hold a charge as long as the Galaxy Buds pro plus they are very uncomfortable in my ears
No, I would not recommend this to a friendNice design and more Color Options
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice upgrade from Samsungs galaxy buds 1 . Improved swipe function. Only dislike is decrease in battery life
I would recommend this to a friend- Cons mentioned:Volume
Disappointed
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best purchase, the volume is very low wish it’s was louder
No, I would not recommend this to a friend Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They could’ve been better but gets the job done for the price you could get cheaper headphones that do the same thing
I would recommend this to a friendSamsung ear buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The right doesn't fit in my right ear. I walk the dog , and I have to catch it before it hit's the ground.
I would recommend this to a friendMuted sound, but the whine is loud.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife has the original galaxy buds, and loves them. I tried them but every provided tip hurt my ear canals. So I bought these, and was excited about the ambient sound amplification. In short, it’s horrible. Event at the lowest amplification these things whistle life a farmer driving a tractor holding up traffic. The worst part, if it can get worse, is when you put them in the case and they squeal inside the case. I could not return them fast enough.
No, I would not recommend this to a friendReturned dissatified
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.People couldn't hear me & hung up several times. Dropped a few calls. Buttons were very sensitive. Just adjusting the bud in your ear may end ur call.
No, I would not recommend this to a friend