Customer Ratings & Reviews
- Model:
- SM-R177NZGAXAR
- SKU:
- 11991637
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the excellent sound quality, comfortable fit, and long battery life. They also appreciate the reliable connectivity, improved design, and appealing color. However, a few customers noted minor concerns regarding the grip and volume levels.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Great at first, but then...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.At first, these were a great pair of earbuds that I bought in February of 2021. Sound was awesome and clear. However, as of the time I wrote this, there was little to no sound in the right earbud. Got it on sale, and a few months later, quite disappointing.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, Doug. We understand how frustrating this may be for you. This link, (http://www.samsung.com/us/support/troubleshooting/TSG01111323/), includes steps that can be taken to improve the performance of your Galaxy Buds+. If you are still experiencing issues, please reach out to us on Facebook at (http://m.me/samsungsupport) or Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). Thank you for taking the time to leave this review. ^Kayla
SAMSUNG EARBUDS
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound great, but arent the most comfortable wireless earbuds out there. My wife has the apple ones and they are more comfortable.
No, I would not recommend this to a friendOk sound...
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These buds sounded OK but not exceptional. I ended up returning them because the wing tips wouldn't fit in my ears very well
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for your feedback, Steventonysmith. Your feedback helps us to understand where we can take steps to improve our product. ^Kayla
Disaster
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality this is only making me issues Everyone I talk to tell me the don't hear me good ......
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There,
Thank you for getting in touch with us. We are sorry to hear about your recent experience with your Galaxy Buds2, as you're experiencing poor sound quality during calls. I know how important it is to have your buds working correctly to enjoy calling your families and friends. To help you with this, I am providing these troubleshooting links below to guide you on the issue.
Poor Sound During Calls:
https://www.samsung.com/us/support/troubleshooting/TSG01111323/#poor-sound-during-calls
Use Ambient Sound under the "Galaxy Buds2" section:
https://www.samsung.com/us/support/answer/ANS00078084/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144506019
Thank you for choosing Samsung. Have a great day!
^Chrystel
Okay
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are okay if you're only going to be inside. These fall out on me, I work outside. If you sweat a little they will probably fall out.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Maniig, thank you for sharing your experience with these earbuds! Here is a link (https://www.samsung.com/us/support/answer/ANS00082785/) to an article that will help you adjust the earbuds for the best fit. ^Elizabeth
Kept falling out
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This would be a great product if they would stay in my ears. I returned them
No, I would not recommend this to a friendGood for a upgrade
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well after two weeks weeks of purchase I had to send them in to get fixed but before then they were great and great after I got them back
I would recommend this to a friendCheap but expensive ear plugs
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worse ear phones ever they keep cutting off, they low asf smh and its too late to return
No, I would not recommend this to a friendNot for me
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfort was good, but not happy with the sound. Also the case is too bulky for me. At this price point I feel you have better options.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Richie, we appreciate you taking the time to leave this review. We are always looking for ways to improve the Samsung experience. Reviews like this help us understand where we can grow. ^Elizabeth
poor quality, priced too high
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have the Apple AirPods, use an iPhone and wanted a back up. When I brought the Samsungs home and charged them, I noticed a distance tinniness to the sound. That is that the middle range was subdued, the bass seemed non-existent. I'm a professional classical musician; so I know how to listen. I'm disappointed with these earbuds+. The only reason I'd give or suggest these are to people who have hearing loss in the high frequency domain.
No, I would not recommend this to a friendBuds
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hate that 3 or 4 months of use that the right ear bud started to fade never dropped or had water in them was a waste of money
No, I would not recommend this to a friendI wasn't happy with these!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These look awesome and the wireless charging, and case are truly are awesome but the sound quality sucks! They aren't very loud at all!!!
No, I would not recommend this to a friendNot so great
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very average earbuds. Sound quality very average and calls sound like coming from a bottle.
No, I would not recommend this to a friendSound Quality is very very bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound Quality is very very bad. Not sure, am I received a defective product or not.
No, I would not recommend this to a friendgood buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good bang for the price. sometimes they slip out of place and have to constantly make adjustment to fit back in place.
I would recommend this to a friendNot Worth the Price
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not high quality. I expected the sound to be loud and clear but these are no better than cheaper low quality buds.
No, I would not recommend this to a friendThe connection is poor on the phone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The connection has a lot of static. I returned it to the store and got another brand from Amazon. Sad because my phone is actually a Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Ycampos, I am so sorry that you returned the Buds+ and thank you for giving us this review. ^Samsung Brand Ambassador
Average.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They make a weird noise. Don’t work out of the box with iPhone se. Not very comfortable. Sound average. Ok price. Ok design. Ok battery.
I would recommend this to a friendtoo bulky
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not a good fit for small ears they fell out in the store when purchased. I returned the same day so I cannot tell you about the sound
No, I would not recommend this to a friendI like size not sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like my Samsung earbuds..my only gripe is the sound..its not very loud or have bass..the earbuds that come qith ya phone sound better..
No, I would not recommend this to a friend