Customer Ratings & Reviews
- Model:
- SM-R177NZGAXAR
- SKU:
- 6464283
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the Galaxy Buds2 True Wireless Earbud Headphones for their exceptional sound quality, comfortable fit, long battery life, and affordable price. They appreciate the variety of colors and the ease of use, making them compatible with various devices. However, some users have expressed concerns about the volume not being loud enough, the sensitivity of the touch controls, and the design of the earbuds and charging case.
This summary was generated by AI based on customer reviews.
We'll See
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my first set if ear buds. Since I'm not familiar with any other brand or type or how long a charge should last, I can only say that I bought them based on the positive reviews and I like them so far. I bought them because I will be traveling in a few weeks and new phones no longer include wired ear buds. The true test will be how they perform during the flight and how long they hold a charge. Hence the reason for the 4 stars instead of 5.
I would recommend this to a friend- Pros mentioned:Sound quality
Decent wireless earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They heat up while they're in your ears which is not ideal. Aside from that, sound quality is great and anc is average.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There,
Thank you for reaching out. We apologize for your recent experience with our Galaxy Buds 2, as it overheats while in use. We understand how essential this is to enjoy listening to music or while calling with families and friends.
Please visit this link below to troubleshoot your device and have it rectified from heating:
https://www.samsung.com/us/support/answer/ANS00076952/
Should you encounter the same issue, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144162207
Thank you for choosing Samsung. Have a great day!
^Chrystel
- Pros mentioned:Sound quality
Samsung earpods
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good ear pods with great sound,and built quality. A must have also with some features for ouside noise blocking.
I would recommend this to a friend - Pros mentioned:Sound quality
Good buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lost my old pair of galaxy buds so decided to upgrade to the newer Buds2 and it was a great decision. Like these a lot better than the old ones.
I would recommend this to a friend - Pros mentioned:Sound quality
buds2
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sound is clear fit is OK . always makes me sound like i have a cold when talking to someone on the phone. overall a good product
I would recommend this to a friend Good sound when inserted just right.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My original Galaxy Bud were great but I lost them. I replaced them with these expecting at least equal quality but I am disappointed with these. They don't stay in the ear, I have tried all three of the pads but none of them help. This could be because of the redesign but they are almost worthless being I can't do most activities I used to do. Sound is as good when they are fit just right but otherwise they sound tinny and let in too much environmental sound.
No, I would not recommend this to a friendMeh
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could not get them to work correctly with my iPhone.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Aloha Brandadio, thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Buds2. Your earbuds can connect to Bluetooth devices for streaming music or making calls. You'll get the best experience when using the Galaxy Wearable app on your phone or tablet because you'll have full control over your music. Some features won't appear in the app unless you've already connected the earbuds at least once. iPhone 7 or later with iOS 10 or higher using the Galaxy Buds+ or Galaxy Buds Live with the Samsung Galaxy Buds app support: Streaming music, Making calls, Ambient sound, Touchpad controls, Battery status, Equalizer sound controls, Find My Earbuds, Restarting or resetting your earbuds, and Checking for software updates. Notifications, Gaming mode, and Spotify integration are not available on iOS. Keep in mind that there are a few differences between the earbud types. On iOS devices, the Samsung Galaxy Buds app is compatible on iPhone 7 and later running iOS 10 or higher. The Galaxy Buds, Galaxy Buds2, Galaxy Buds2 Pro, and Galaxy Buds Pro are not compatible with the iOS Buds app. iOS devices using Galaxy Buds, Galaxy Buds2, Galaxy Buds2 Pro, or Galaxy Buds Pro: There is no app support for the Galaxy Buds, Galaxy Buds2, Galaxy Buds2 Pro, or Galaxy Buds Pro with iOS products, but you can pair them with Bluetooth to stream music, make calls, and use touchpad controls. If you would like more information on connecting your Galaxy Buds2, check out, "How to connect your Galaxy Buds." Without having more information available and without being able to ask you any follow up questions to clarify what you have shared with us; I recommend reaching out to Samsung Support if you would like any further assistance and/or help with troubleshooting your device. Thank you for being a staunch Samsung customer. - Debra
- Pros mentioned:Sound quality
What an improvement!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing upgrade over the previous model! Unbelievable sound and quality construction. Very comfortable and easy to use.
I would recommend this to a friend - Pros mentioned:Sound quality
Samsung - GalaxyBuds 2
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these as a gift for my niece for Christmas. She absolutely loves them and the case. Easy to use with great sound and noise cancelling.
I would recommend this to a friend - Pros mentioned:Sound quality
Ear Buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Problems with mumbled voices. Me and other people that I call. I like the feel and sound when they are working right.
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Horrible fit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These won’t stay in constantly fall out.amazing noise canceling but unfortunately I cant enjoy having to keep pushing them back in. And unfortunately just past the return date by the time I tried them. So stuck with ear buds I can’t use as the just fall out. Worst eat buds ever. DONT BUY. Samsung needs to fix the ear piece.
No, I would not recommend this to a friend - Pros mentioned:Sound quality
samsung ear buds 2
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.last pair was bose, these are way nicer! in ear noise cancelling is great, but takes a while to get them fitted in ear right.
I would recommend this to a friend - Pros mentioned:Sound quality
BEST Earbuds Ever!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best earbuds I've ever used! Sound quality is FANTASTIC. Volume is very good, and I really like the active noise canceling and ambient noise feature.
I would recommend this to a friend Keep falling out.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The right one keeps falling out of my ear. I even used the smallest fitting. The other issue that I have been having is when I talk on the phone the signal bounces from ear to ear. I have been having the same issue with other earbuds. I have also been having issues with the bluetooth on my phone connecting with my car. It is possible that the bluetooth issues are coming from my phone.
I would recommend this to a friend- Pros mentioned:Sound quality
Excellent quality you can't beat
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality and on black friday sale an offer you can't beat. Very easy to pair, and sound is decent.
I would recommend this to a friend - Pros mentioned:Fit
Great buy!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my friend, he didnt a new pair. He said she likes them and it actually stays in his ear.
I would recommend this to a friend - Pros mentioned:Sound quality
Great protects.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for my spouse. She loves them. The sound quality is great and she can be heard when using them on her cell phone.
I would recommend this to a friend Good for the price
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound but cannot keep these in my ears. I have small ears and they do not seat correctly.
I would recommend this to a friend- Pros mentioned:Sound quality
bougjt 2 pairs for my twin girls. they love it.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.paired easily, kids love them. noise canceling works cuz when i try to talk to them they cant hear me lol
I would recommend this to a friend Great earbuds but
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great earbuds but the kept falling out of ears. Sent them back.
I would recommend this to a friendBrand response from Samsung
Posted .Hi AlanA, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds2. We are happy to hear you were pleased with the audio quality of your device. With regards to the fit, this device comes with additional ear tips in a larger and smaller size to help with the fit. We have a great article on our website that highlights the optimal placement for the buds in your ears for the security of the fit. Lastly, you can perform a fit test while wearing the buds in the Samsung Wearables App. Thank you for being a Samsung customer. -Elizabeth