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Customer reviews

Rating 4.4 out of 5 stars with 5271 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are delighted by the Galaxy Buds2 True Wireless Earbud Headphones for their exceptional sound quality, comfortable fit, long battery life, and affordable price. They appreciate the variety of colors and the ease of use, making them compatible with various devices. However, some users have expressed concerns about the volume not being loud enough, the sensitivity of the touch controls, and the design of the earbuds and charging case.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 228 Showing 4,541-4,560 of 5,271 reviews
  • Rated 2 out of 5 stars

    Decent product, lots of defects and issues.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like them, they go well with my phone. However, my first pair failed in a week. I can't recommend them, but they've been great. Get a pair of sony buds or air pods. The samsung pairing features don't outweigh the failure of the product.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Fall out of ears

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Meh. I wanted so BADLY to love these purple beauties, but i couldn't keep them in my ears. I tried all 3 tip sizes and ordered some foam tips online. Returned, sadly.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible Product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earbuds are worse than gas station wired earbuds. I just got them last weekend and I'm already finding a major issue with them. I used them once and I cannot charge the case with the original cable or any other USB Type C cable in my house. I don't recommend wasting your money on these ear pods.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good buds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like them because they were very easy to pair and use. Only issue I have is my left bud has fallen out of my ear twice! I looked on YouTube to make sure they are in properly. I only use them at home for now.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Handles High Capacity Hard Drives With No Problems

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The dual hard drive docking station was easy to connect. It immediately recognized the 3TB hard drive I loaded - which was the primary reason for the purchase of this particular item. (An older version of a different brand didn't read anything over a 2TB capacity hard drive.)

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    No Thank You

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't stay in my ears and the sound quality was not much better than my $30 earbuds. Why spend all that money for something that is almost the same?

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Miss

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work just ok. The people I am talking to say that I am hard to hear or understand. I wish there were at least a small boom for the microphone, that might help. Also, they hurt my ears if I try to wear them for more than 20 - 30 minutes,

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Terrible case!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are good earphones! But the case opens on its own! So easy to lose they earbuds! I lost them twice! Ridiculous how samsung used to jave great cases before that won't just open that easy!

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Ear buds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am enjoying these headphones but they constantly fall ouy of my ears. I am afraid they will break every time they fall out. If not for this issue, I would have given these five stars. Battery isnt up to par either.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Try looking for alternatives

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is top notch, only complaint is that the body is way too glossy. No grip, slips out of my hand. Doesn't sit very well in my ears either. 7/10

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Glitchy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hope you have better luck. 3 week into purchasing them, sound kept cutting out. Luckily Best Buy did me a favor and approved to take them back and switch to Google Pro buds which have worked perfectly since.)

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Fair earbuds

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earbuds are good and bad for me quality great sound great fit not good for me. They always pops out and if you're on the phone the call mutes when that happens.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth the hype.⁰

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not like them. Difficult to be heard. The sound quality did not meet b my expectations.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thanks for sharing your candid feedback with us, Fegee. We aim to provide our customers with the best possible experience with our products and services. We see that you reached out regarding the Galaxy Buds2. The Buds2 features three microphones and a built-in voice pickup unit to ensure clearer calls. Additionally, a machine-learning solution filters out unwanted background noise, allowing you to share your world more effectively with family and friends. The low-profile design helps minimize wind disruption, ensuring that your outdoor calls come through clearly. If your Galaxy Buds, Galaxy Buds+, Galaxy Buds Live, Galaxy Buds Pro, or Gear IconX earbuds have no or low volume and poor sound quality on one or both buds, there may be a couple of reasons why. You might be wearing the earbuds incorrectly, or the buds could have accumulated dust or debris. Additionally, the audio quality could be affected by outdated software, a low battery, and several other things. Check out our article "No, low, or poor audio quality on Samsung earbuds" for options to help troubleshoot the audio challenges you may be experiencing. If you require any further assistance with this or anything else, please do not hesitate to reach out to us at Support. -Kelvin Samsung

  • Rated 4 out of 5 stars

    Decent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these they work great for what i needed them for, the only bad part is the right bud never fully charges. It only charges to 67% and stays there. Other than that they're great.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Inconvenient and not worth the money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are my third pair of Galaxy buds 2. They may work well 2 weeks or a month. They start having connection issues that are inconvenient and not worth the money and time you spend trying to work through them. Both left and right earbuds have connection issues one after the other i do not recommend the earphones

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not snug enough

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really wanted to like them but unfortunately they didn’t fit too good in my ear and as a result I couldn’t hear phone conversations or music.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not a good price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ear plugs really don't cancelled noise unless you have both in but still don't cancel noise in background

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there AaronS, thank you for taking time out of your day to share your thoughts with us about your Samsung Galaxy Buds2. We understand how great the experience is when you can block out the outside world and fully immerse in your media. We have an article on our website to help with this feature of your device titled "Use Active noise canceling on your Samsung earbuds". You can also reach out to the Samsung Support Team for further assistance if this feature of your device is not operating as expected. Thank you for being a Samsung customer. -Elizabeth Samsung

  • Rated 2 out of 5 stars

    Not for everyone

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a fan of these earbuds. I had the previous version of the Samsung buds and I enjoyed them much better until the dog destroyed them. I do not like the fit in my ear, could be my ears......who knows.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    OK wireless earbud

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent sound but they don't fit my ears very well. Always falling out and when you push them back in I hit the button to disconnect the call. Better options out there.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Now I know why people spend more money on headphones, I was a loyal skull candy fan because they were decently priced but did not last long and would never connect these are wonderful and connect within seconds. Haven't had any problems yet.

    I would recommend this to a friend