Customer Ratings & Reviews
- Model:
- SM-R177NZGAXAR
- SKU:
- 6464283
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the Galaxy Buds2 True Wireless Earbud Headphones for their exceptional sound quality, comfortable fit, long battery life, and affordable price. They appreciate the variety of colors and the ease of use, making them compatible with various devices. However, some users have expressed concerns about the volume not being loud enough, the sensitivity of the touch controls, and the design of the earbuds and charging case.
This summary was generated by AI based on customer reviews.
Happy costumer
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was very happy. I was so tired n sore n when i get to the store they brought them out to me n had the color i have been looking for
I would recommend this to a friendThe Fall-out
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These buds don't come with different size ear plugs and they don't stay in place in your ear. They are constantly coming out. You can't adjust the ambient sound with one ear bud in your ear. I really wish I kept my money. The original earbuds are the best.
No, I would not recommend this to a friendEarbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really don't like them that much I'm always told they can't hear me when im wearing
No, I would not recommend this to a friendNeeds improvement.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not very tough. Construction is very weak. Falls out of ears very easily.
No, I would not recommend this to a friendWish I had returned these.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Impossible to consistently operate without triggering the wrong function. Will NOT stay in my ears. I guess this is a common complaint with these as Samsung widened and tapered the part that in your ear canal.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey ChrisK, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2. We completely understand how important specific features are during usage of your earbuds. With regards to the fit, this device would have come with additional ear tips in a larger and smaller size to help with the optimal fit. You can also take a look at the article titled "How to wear your Samsung earbuds" for the ideal placement for a secure fit. Lastly, you can perform a fit test while wearing the earbuds and connected to the Samsung Wearables App. With regards to the touch settings, if you are wanting to not accidentally trigger the wrong setting, you have a few options including disabling the specific touch setting, you can also take a look at the full device manual, available online, that will highlight the location of the touch pad to help you with uninterrupted adjustments. Please, reach out to the Samsung Support Team if you have any additional questions or continue to have this experience with your device. Thank you for being a Samsung customer. -Elizabeth
Galaxy
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for my mom for her birthday and she loves them!! Don’t know how to act with them lol. Highly recommend if your an android lover
I would recommend this to a friendBig disappointment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Could not get a good fit with this product. Tried all pieces and it constantly fell out of my ears. Not pleased or satisfied at all
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Andrea!
Thank you for reaching out to us. We genuinely appreciate your taking the time to let us know of your concern about your Samsung Galaxy Buds2 True. We are so sorry that you find the buds challenging to fit into your ear. Please check this link to help you use your buds properly:
https://www.samsung.com/us/support/answer/ANS00082785/
Another way is to use buds sleeves for a tight fit.
https://www.samsung.com/us/support/answer/ANS00087422/
For additional assistance, I include the contact information for our Social Support team for immediate support.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference No.: 1144250983
Thank you for choosing Samsung!
-Remie
SAMSUNG EAR PHONES BLUETOOTH
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They r ok just fall out my ear and they get muffled
I would recommend this to a friendAWESOME
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding, PERIOD lol. Got them for my sister for Christmas and she is ecstatic. BEST she has ever had or heard she said.
I would recommend this to a friendQuaint and Powerful
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First let me say I dont have the best of luck with earbuds. With that said, this is the best I have experienced thus far.
I would recommend this to a friend- Pros mentioned:Sound quality
Average
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound seems good. Have trouble keeping them in my ears if I am moving around alot.
No, I would not recommend this to a friend - Pros mentioned:Sound quality
So so buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The buds are OK sound quality is good but they Do Not stay in your ears for very long!
No, I would not recommend this to a friend - Pros mentioned:Fit
poor fit
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I own the first pair of galaxy ear buds when they first came out and to this day they still work great and fit perfectly in the ears. Whether I'm casually just listening to music or being active with them they don't fall out. When the new buds 2 came out I was very excited to test them out and when i first put them in the ear they kept falling out, ive tried different methods to prevent them from falling out and they just keep slipping out. i clean my ears very well and ive wiped off the buds as well and still having the same issue. other than that they sound great. just wish they would would stop falling out so i can actually enjoy them.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, ElvisMexquititla. I appreciate you taking the time to leave this review. We are always looking for ways to improve the Samsung experience. Reviews like this help us understand where we can grow. ^Kayla
Not for movers
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They do not stay in your ear even when you change the ear peace. I spent more time trying to keep them in my ear. You can not work out with them
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Nicole, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2. We understand how valuable the fit of your device is to you on a daily basis for continued usage and enjoyment. We have an article on our website to help ensure the optimal placement of the buds for the security of the fit. This article is titled "How to wear your Samsung earbuds". You can also perform a fit test while wearing the buds in the Samsung Wearables App. Thank you for being a Samsung customer. -Elizabeth
Too big and bulky
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return they would not stay in my ear even with changing of the tips
I would recommend this to a friendCase can open easily.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The earbud does fall out of your ear, if the appropriate rubber ear piece is not being used. The case on the otherhand is an issue. I purchased a protective case (as recommended) and while out one of the buds fell out. Due to the usage time, the earbud was untrackable. The case needs a more secure locking mechanism.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Sound great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound great for the price. Nice bass when listening to music
I would recommend this to a friend - Pros mentioned:Sound quality
Ok for Listening
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is solid if a bit 'meh'... but these are impossible to use for calls, even in the absolute best of circumstances (quiet home office). Really disappointing, thought they'd be a great match after going with a Samsung phone for the first time in several years. I'd skip.
No, I would not recommend this to a friend Samsung earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have small ears so it's very hard to find the right fit this one is still a bit too big but I still would recommend
I would recommend this to a friend- Pros mentioned:Sound quality
Trash
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound poor fit and disconnect way to frequently not worth 30 bucks let alone near 200
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there, it is good to hear that you are enjoying the great sound of your Galaxy Buds2. I apologize to hear that it disconnects and does not fit properly. Here are some links to help with the frequent disconnection and fit it properly.
Galaxy buds disconnect from phone often https://www.samsung.com/us/support/troubleshooting/TSG01208805/.
How to wear your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00082785/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144156356
Have a great day.
^Charles