Customer Ratings & Reviews
- Model:
- SM-R177NZGAXAR
- |
- SKU:
- 6464283
Customer reviews
Rating 4.4 out of 5 stars with 5271 reviews
(5,271 customer reviews)Rating by feature
- Sound Quality4.7
Rating 4.7 out of 5 stars
- Battery Life4.6
Rating 4.6 out of 5 stars
- Connectivity4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the Galaxy Buds2 True Wireless Earbud Headphones for their exceptional sound quality, comfortable fit, long battery life, and affordable price. They appreciate the variety of colors and the ease of use, making them compatible with various devices. However, some users have expressed concerns about the volume not being loud enough, the sensitivity of the touch controls, and the design of the earbuds and charging case.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Happy with product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very good product, i enjoy using them all the time.
This review is from Samsung - Galaxy Buds2 True Wireless Earbud Headphones - Phantom Black
I would recommend this to a friendRated 5 out of 5 stars
:)
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.:):):):):):):):):):):):):):):):):):):):):):):):):(
This review is from Samsung - Galaxy Buds2 True Wireless Earbud Headphones - Phantom Black
I would recommend this to a friendRated 5 out of 5 stars
Earphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Prob the best ive ever had....................... ever. Lol.
This review is from Samsung - Galaxy Buds2 True Wireless Earbud Headphones - Phantom Black
I would recommend this to a friend- Pros mentioned:Connectivity
Rated 1 out of 5 stars
Complete garbage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these headphones solely for work calls. They are the worst headphone experience I have ever had. It’s impossible to use any sort of action buttons on them such as excepting a call or hanging up on a call. They’re incredibly annoying. The sound quality is abysmal and I get complaints from anybody I speak with. as far as I’m concerned there’s only one positive to these headphones and that is connectivity is very fast. I would not even accept these things if somebody gave them to me for free.
This review is from Samsung - Galaxy Buds2 True Wireless Earbud Headphones - Lavender
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Alex, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We would be more than happy to help you with both the touch and sound settings of your device. These features are accessible in the Samsung Wearables App. You can adjust the touch settings and what touch will have the desired action. We also have available on our website the Samsung Support Team who can work with you one on one to help with the call quality you mentioned. We appreciate you being a Samsung customer. -Elizabeth
Rated 5 out of 5 stars
Samsung ear buds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product. Great for outdoors (ambient noise!) So you don't get run over while you are walking outside.
This review is from Samsung - Galaxy Buds2 True Wireless Earbud Headphones - White
I would recommend this to a friendRated 5 out of 5 stars
Galaxy buds 2
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones to use for any sport or occasion.
This review is from Samsung - Galaxy Buds2 True Wireless Earbud Headphones - Phantom Black
I would recommend this to a friendRated 5 out of 5 stars
Earbuds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really can’t review the product as it’s a Christmas present for my grandson and it’s not Christmas yet.
This review is from Samsung - Galaxy Buds2 True Wireless Earbud Headphones - White
I would recommend this to a friendRated 5 out of 5 stars
the best
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i love these im very glad i bought them !@#$%^&*()
This review is from Samsung - Galaxy Buds2 True Wireless Earbud Headphones - Phantom Black
I would recommend this to a friendRated 3 out of 5 stars
Small and light but too small and light
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The small size felt good until you started talking then they just fall out and are hard to catch. Noise cancelling was pretty bad too.I owned jabra 65s for years tried these as an upgrade and returned them 2 days after. Nice try but there's better options out there. Currently using Sony wf 1000xm4 and still prefer jabra
This review is from Samsung - Galaxy Buds2 True Wireless Earbud Headphones - White
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Rated 1 out of 5 stars
Good for Android/Windows, not good for Apple.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just bought these after returning the Beats Earbuds, I was assured there was an app for these for IOS. There is no app support for APPLE products for these and you cannot access advertised features. I bought them to wear on my motorcycle under my helmet. I needed APP support so I could control the ANC without touching the actual earbuds. Its a shame because they sound great, but as I mentioned without the app you can't do simple things like check battery life.
This review is from Samsung - Galaxy Buds2 True Wireless Earbud Headphones - Graphite
No, I would not recommend this to a friend - Cons mentioned:Volume
Rated 2 out of 5 stars
Samsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When your ear gets sweaty they fall out even if you change the tips plus volume is an issue and also the touch is too sensitive you try to adjust it back in your ear and hang up the call
This review is from Samsung - Galaxy Buds2 True Wireless Earbud Headphones - Phantom Black
No, I would not recommend this to a friend Rated 5 out of 5 stars
Galaxy Buds2
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Boght these for my wife and she absolutely loves them. These are her first buds and I see her using them more often than her more expensive Beats head phones. She loves the Lavendar color as well. Zero complaints from her. I am now considering upgrading to these.
I would recommend this to a friendRated 3 out of 5 stars
Not high quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These were a replacement pair. The first set only lasted 6months before a high pitched ringing started. I had to use the extended warranty plan thru best buy cause samsung wouldnt fix or replace them.
This review is from Samsung - Galaxy Buds2 True Wireless Earbud Headphones - Phantom Black
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Rated 2 out of 5 stars
Earbuds won't stay in my ear.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It would have been 5 stars if the earbuds will stay in my ear. It keeps falling out of my ear. Sound and everything is good but no need recommending this to anyone if i can't even use mine.
This review is from Samsung - Galaxy Buds2 True Wireless Earbud Headphones - Phantom Black
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Irene!
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience if your earbuds don't stay in your ears, and I know how important this is for you when you are on a call or listening to music. The experience is not what we expect from our customers.
Here is a link to fix the issue about "How to Wear your Samsung Earbuds": https://www.samsung.com/us/support/answer/ANS00082785/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144357307
Have a great day.
Melardo
Rated 5 out of 5 stars
Galaxy bud2
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its work for me the way i want it. I would like to recommend.
This review is from Samsung - Galaxy Buds2 True Wireless Earbud Headphones - Phantom Black
I would recommend this to a friend- Pros mentioned:Comfort
Rated 2 out of 5 stars
I wanted to like them but...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to like these espeically since I loved the buds+, but these just wont stay in my ear. They feel comfortable but they lack the form that would allow them to stay secure in the ear.
This review is from Samsung - Galaxy Buds2 True Wireless Earbud Headphones - Phantom Black
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MnKy!
Thank you for reaching out to us. We truly appreciate your time to let us know of your concern with regards to your Galaxy Buds2 True. We are so sorry that you find the buds difficult to fit into your ear. Please check this link to help you use your buds properly:
https://www.samsung.com/us/support/answer/ANS00082785/
Another way is to use buds sleeves for a tight fit.
https://www.samsung.com/us/support/answer/ANS00087422/
For additional assistance, I am including the contact information for our Social Support team for immediate support.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference No.: 1144208191
Thank you for choosing Samsung!
- Remie
Rated 3 out of 5 stars
Ok
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My husband I bought them for he likes the I buy the extended warranty on them they go up every year for the warranty but it helps two year warranty not bad
This review is from Samsung - Galaxy Buds2 True Wireless Earbud Headphones - Graphite
I would recommend this to a friendRated 2 out of 5 stars
Doesn't fit right
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My husband bought me these earbuds 3 years ago for Christmas and I unfortunately lost one earbud at a flea market. I like these so much that I bought another pair. I have not been happy with them they don't seem to fit like my first pair I've tried everything they just seem a little bit bigger than The first pair. I've been meaning to return or exchange them for something else but have been busy I really should check to see if I still can I think it's only been a month or so.
This review is from Samsung - Galaxy Buds2 True Wireless Earbud Headphones - Lavender
No, I would not recommend this to a friendRated 5 out of 5 stars
Gud
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Buy it if u have a android but u must have andoid :)
This review is from Samsung - Galaxy Buds2 True Wireless Earbud Headphones - Phantom Black
I would recommend this to a friend- Pros mentioned:Fit
Rated 2 out of 5 stars
Better headphones out there for the $
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They fit well but the quantity just isnt there for $100
This review is from Samsung - Galaxy Buds2 True Wireless Earbud Headphones - Phantom Black
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JasonE, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds2. We understand our customers have a variety of wants and needs from their chosen device. Without knowing what aspect of your device is not operating as expected or desired, we have available online the full device manual to outline all of the settings and capabilities of your device. You can adjust the sound profile to your preference in the Samsung Wearables App along with a range of other settings. Thank you for being a Samsung customer. -Elizabeth









