Customer Ratings & Reviews

My wife said," I honestly like the Raycons better, but they break too often." She complained that we spent about $80 too much on Mothers' Day." So much for gratitude!

Amazing headphones.I love the color to.Great sound quality

I bought my buds on a black friday sale and love them. Overall pleased with my purchase & quick shipping. Its kind of a big deal for my new purchases to come in original packaging unopened. First time ordering from best buy online and would again in the future.

Good headphones stay in well they work great I love them

The tracking doesn't work at all, it only connects every now and then so when they are lost it doesnt show the last place they were it just shows a place they were, at some point. It's completely useless.

I've been a very loyal Samsung Customer for many years. I started getting hooked when I bought a 48 inch Samsung 720 DLP TV around 15 years ago, and the BOSE 3-2-1 system. Hands down, it had a better picture then most of the higher priced TVs that were on the Market, and the BOSE 3-2-1 was a perfect fit for the space I had in the basement, etc..... That TV lasted about 10 years before being sent out to pasture, and this fantastic hole in the wall shop in NJ, replaced it for $0, no questions asked , with a 50 inch Samsung Plasma thats still crystal clear, and I have to say, the picture is amazing to this day! My phones have always been a Galaxy, and every one of them were fantastic. I have 3 Samsung Headphones like the Level, U, ètc..., and the first Galaxy Buds which were a nice surprize at the time, but weren't at the top of My list, compared to several Bud models from Jaybird, BOSE, JBL, SONY, etc,etc.... I honestly gave it almost a month trying to feel/hear something special that would hook Me on the Galaxy Buds 2, knowing what a great company Samsung is, I couldn't wait for it to come to fruition, blow Me away, or at least have My full attention. Well, they've since went back to Best Buy because I'd still be waiting......Between the various models they've come out with to date, in regards to Buds, I feel they've just flooded a very competitive Market with.....sorry Samsung, Garbage!!! Samsung will always be at the top of My list for TVs, and Galaxy phones, but I'm so dissapointed with the Audio performance on all of there Headphone/Buds products they've put on the Market. The last product that pulled Me in goes all the way back to the Samsung Level, U, etc.....I feel they need to stop with the "Buds" all together, and put out a brand new Product, that will be an Audio experience they are definitely capable of bringing to the table. As a loyal Customer, I'll be the first in line, but please Samsung, no more "Buds"! They cant compete with so many great products from your Competitors, that are even under $100.00. I brought back the Galaxy Buds 2, and picked up the "Soundcore Life Dot 2 XR" Earbuds, and talk about a Diamond in the rough?? These things are blowing Me away, every time they're on Board for a Jam session! Wow!!

Yeah, they're good head phones. The sound fine, work well. I don't know what's wrong with corded ones but these were free with the phone so guess I'm stuck with yet another thing that needs charging.

I believe I received a bad pair. It has not been a whole month since I gave them as a gift and the sound is horrible. Keep disconnecting. Hard to connect with Samsung phone.

I thought the quality would have been better with the noise cancelation feature. Also, the battery life is not that great.

Was going to purchase refurbished but even with my apporx. $200 a year TotalTech, There was no protection/insurance available for these through Best Buy. 90 days. That's it. If it craps out in 91 days, you have nothing but a charge case. I strongly recommend that if you cant protect/insure them, then Best Buy needs to just "File 13" them. Also the other reviews truly make you think twice about purchasing something such as these. A true disappointment.

Not worth the money unless you want to drop over $100 just to push them back in your ear every few minutes. The material they made them with is so slippery, they can fit just fine but theyll still fall out. Ive rage quit trying to use them every single day since i bought them. Im either returning or just dumping at this point. Waste of time. Waste of moeny.

The sound is good but they do not fit securely and fall out too often. The design seems to be flawed.

Not on the level of original buds at all infact went backwards imo

Bought these as a Christmas gift for my boyfriend and he said they’re nice .

Guess what! My right ear hole is smaller that my left! Even the smallest tip cover would not work in my right ear, I had to buy 3 different types of ear tip covers before I could find a tip that 1) fit in my ear AND 2) fit in the charger. My total cost: $260.00. The sound is fair, mid-ranges not so great.

They won't stay in your ear. Will be returning back to the store

Easy set up , color matched the phone , good product

I had the galaxy buds for 17 days before the right ear bud went out thankfully Samsung still had a warranty on the item. but a 150 dollar pair of earbuds should not break after 17 days

These are not for active people. They aren't for people who are looking for decent sound. They are not for people who want a bug-free experience.

the sund is very bad, there is always some noise that is cminh put ofvthe device