Customer Ratings & Reviews
- Model:
- SM-R177NZGAXAR
- SKU:
- 6464283
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the Galaxy Buds2 True Wireless Earbud Headphones for their exceptional sound quality, comfortable fit, long battery life, and affordable price. They appreciate the variety of colors and the ease of use, making them compatible with various devices. However, some users have expressed concerns about the volume not being loud enough, the sensitivity of the touch controls, and the design of the earbuds and charging case.
This summary was generated by AI based on customer reviews.
Terrible Fit
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These buds have fallen out with each sleeve change. They dont fit. They just slide out.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Ebony, thank you for your feedback on your Samsung Galaxy Buds2. We completely understand how important the fit of your buds are to your enjoyment and continued usage. We have some resources available to help you with the fit of your device. In addition to the tips included with your device, we also have an article available online titled "How to wear your Samsung earbuds" to help with the optimal placement. Lastly, in the Samsung Wearables App you can perform a fit test while wearing the buds and connected through Bluetooth. Thank you for being a Samsung customer. -Elizabeth
Samsung Ear buds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They fall out of your ears while using them. Ive usually enjoyed samsung, but not this product.
No, I would not recommend this to a friendWorst earbuds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The earbuds does not fit my ears and it keeps dropping I regret buying it .
No, I would not recommend this to a friendNot as good as I thought
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They have nothing on beats. I highly suggest go with something else.
No, I would not recommend this to a friendNice look !
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No security while in my ear. Continued to roll out even where there was no movement involved.
I would recommend this to a friendBrand response from Samsung
Posted .Hi There!
Thank you for reaching out to us. We genuinely appreciate you letting us know your concern about your Galaxy Buds2 True. We are so sorry that you find the buds challenging to fit into your ear. Let me help.
Please check this link to help you use your buds properly: https://www.samsung.com/us/support/answer/ANS00082785/
Another way is to use buds sleeves for a tight fit. https://www.samsung.com/us/support/answer/ANS00087422/
For additional assistance, I include the contact information for our Social Support team for immediate support.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference No.: 1144306805
Thank you for choosing Samsung!
-Remie
Phone
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not too good, I have no choice now because I can't change it now
No, I would not recommend this to a friendGalaxy buds 2
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Coming from galaxy buds+ to the buds2. Worse mistake. They have nice features but they do not fit right. Kept coming lose and falling from my ears. Then one ear bud would not disconnect for no reason. All sort of issues. Decided to upgrade and the buds pro. Now those are the buds to get.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there SAWLS3VETTE!
Thank you for reaching out to us. We genuinely appreciate your taking the time to let us know of your concern about your Galaxy Buds2 True. We are so sorry that you find the buds challenging to fit into your ear. Please check this link to help you use your buds properly:
https://www.samsung.com/us/support/answer/ANS00082785/
Another way is to use buds sleeves for a tight fit.
https://www.samsung.com/us/support/answer/ANS00087422/
For additional assistance, I include the contact information for our Social Support team for immediate support.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3.ttps://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference No.: 1144140762
We hope to regain you as a customer in the future.
-Remie
Sounds muffled but look great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.People can hear me but the phone had to be by my mouth as i speak. Any distance and it souns low and even up close it sounds muffled.
No, I would not recommend this to a friendEarbuds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds dienij less than a hour and the sound quality is really bad.
No, I would not recommend this to a friendconstantly falls out of the ear.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They won't stay in your ear no matter what size you try.
No, I would not recommend this to a friendBad ear bud
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very bad I don't hear the ring tone and the shape not suit for my ears
No, I would not recommend this to a friend