Customer Ratings & Reviews
- Model:
- SM-R177NAKAXAR
- SKU:
- 6482071
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the Galaxy Buds2 True Wireless Earbud Headphones for their exceptional sound quality, comfortable fit, long battery life, and affordable price. They appreciate the variety of colors and the ease of use, making them compatible with various devices. However, some users have expressed concerns about the volume not being loud enough, the sensitivity of the touch controls, and the design of the earbuds and charging case.
This summary was generated by AI based on customer reviews.
Ear buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great ear buds for on the road and week working out
I would recommend this to a friend- Pros mentioned:Connectivity, Sound quality
Fix the fit and volume controls Samsung
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound. Clunky controls. No way to control volume beyond phone volume button except pressing and holding right earbud. You can't control volume from Galaxy Wearable app. Well, while working at my desk I only have my left earbud in, so that is not convenient. Earbuds constantly feel like they are falling out. When you go to adjust you accidentally adjust the volume constantly. Small and sleek case however, and connected easily to phone.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Earbudlover!
Thank you for purchasing Samsung Galaxy Buds2 True and leaving a review here. We sincerely apologize that you have some issues with your earbuds. We at Samsung only want our customers' best welfare while using our products. Let me help. Sharing with you this link on the touchpad commands for your Samsung earbuds:
https://www.samsung.com/us/support/answer/ANS00078137/
Another link on how to optimize your sound experience with your earbuds:
https://www.samsung.com/us/support/answer/ANS00086163/
Please check this link to help you use your buds properly:
https://www.samsung.com/us/support/answer/ANS00082785/
Another way is to use buds sleeves for a tight fit.
https://www.samsung.com/us/support/answer/ANS00087422/
For additional assistance, I include the contact information for our Social Support team for immediate support.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference No.: 1144329003
Thank you for choosing Samsung!
-Remie
- Pros mentioned:Sound quality
One satisfied customer!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these earbuds for my husband because he lost his others, which were a cheaper brand, and he is loving them... Said he'll have this kind from now on! Highly recommended!
I would recommend this to a friend - Pros mentioned:Fit
Great earbuds for the money with ANC.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great earbuds with ANC that do exactly what they are suppose to. I use them daily and they work great, not just for music, for handsfree phone calls they are excellent. For the money, size and control of these buds, they are great.
I would recommend this to a friend Buds Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Connectivity not the great. Hard to hear when talking to others. Would not purchase again. Not worth the upgrade
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there AnishaB, thank you for sharing yoru thoughts with us about your Samsung Galaxy Buds2. We are always happy to help our customers with any aspect of their device that is not operating as intended or expected. The connection of a Bluetooth device can be affected by a few different things such as intereference between the device you are wearing and your cellular device like walls in addition to distance. With regards to the microphone of your device we have an article on our website to help with this titled "Use call features on your Samsung earbuds". You can also work directly with the Samsung Support Team for assistance with any questions or difficulties you are experiencing with your device. Thank you for being a Samsung customer. -Elizabeth
Buds 2
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a great buy. Enjoy the quality and how easy is to use.
I would recommend this to a friend- Pros mentioned:Sound quality
Bwst headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best headphones rhey are noice cancelling. I have high anxiety and during fireworks or loud noises i get overwhelmed. I dont with these headphones best purchase ever
I would recommend this to a friend - Pros mentioned:Sound quality
They dont last all day
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound good but the battier isnt good at all. They only last a good 8 hours and that might be pushi g it. They will slip out the ear if you laughed or smile to hard!!
No, I would not recommend this to a friend - Pros mentioned:Connectivity
Must have!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super quick and easy pairing and learning procedure a guaranteed must have..my first wireless ear buds(why was i waiting so long for this to happen in my life) get one guys !
I would recommend this to a friend - Pros mentioned:Sound quality
Galaxy Buds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is amazing. Love the abundant sound. So clear you forget you have then in your ear. Noise cancelling is ok. Use it in the car whil raido was on. Still could hear it .
I would recommend this to a friend Great buds for the price
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The audio is nothing to write home about and the noise cancelling isnt that great but is a great value for the money
I would recommend this to a friendBrand response from Samsung
Posted .Hi Kris, thank you for your feedback on your Samsung Galaxy Buds2. We are happy to hear you are overall having a positive experience with your device. If you are looking to see about ways to enhance the audio experience, in the Samsung Wearables App you can go in to the settings and the Equalizer you can adjust the profile to see if you have one that better aligns to your preferences. We also recommend performing a fit test to ensure the best fit possible to help with the ANC feature. The security of the fit can have a direct correlation to the sound. You can also always reach out to the Samsung Support Team if any aspect of your device is not operating as intended or expected. Thank you for being a Samsung customer. -Elizabeth
Not want I wanted
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones was good while it lasted. Unfortunately you’ll have to buy another one within 2 years
No, I would not recommend this to a friend100 stars.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I’ve ever invested in, I love these the most!
I would recommend this to a friend- Pros mentioned:Connectivity
Great buds
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great ear buds even better when paired with a samsung device. Only issue does not everyones ears. Kept popping out my ears pefect fit for son
I would recommend this to a friend - Pros mentioned:Sound quality
Amazing!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This are by far the best earbuds I have ever owned...the one touch controls are superb and very helpful when I'm on the go or on work calls. Very clear sound and the noise canceling feature is fantastic!
I would recommend this to a friend Ear Buds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very pleased so far. Blue tooth set up went smoothly.
I would recommend this to a friend- Pros mentioned:Comfort
Pretty good!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like them. They look good, feel pretty good and work well. Listening to my music has been the most positive experience. Zoom and voice calls have been ok.
I would recommend this to a friend - Pros mentioned:Sound quality
Excellent noise canceling
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy sent the buds really quick. The buds 2 sound amazing. They are a little less crisp than the pro but the n I ise cancelation is excellent. These buds are a go to just sitti g arou d the house.
I would recommend this to a friend Christmas gift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son loves these headphones and wouldn't trade them
I would recommend this to a friend- Pros mentioned:Sound quality
I highly recommend these earbud headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like these earbud headphones. The fit isn't great for me (small ears), but they have great clear sound. I needed help getting started, but now they work great.
I would recommend this to a friend