Customer Ratings & Reviews
- Model:
- SM-R177NZWAXAR
- SKU:
- 6464282
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the Galaxy Buds2 True Wireless Earbud Headphones for their exceptional sound quality, comfortable fit, long battery life, and affordable price. They appreciate the variety of colors and the ease of use, making them compatible with various devices. However, some users have expressed concerns about the volume not being loud enough, the sensitivity of the touch controls, and the design of the earbuds and charging case.
This summary was generated by AI based on customer reviews.
Not That Satisfied
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are okay. Really big in the ear. Sound not that good. Not really satisfied.
No, I would not recommend this to a friend- Pros mentioned:Comfort
Galaxy ear buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love them. Ver easy to put in and very comfortable
I would recommend this to a friend Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are awful. I lost my samsung live earbuds and thought that since these were newer the would be better. Absolutely not. They kept falling out of my ears so i couldnt work out with them in my ears. Terrible buy.
No, I would not recommend this to a friendEh...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They fall out of your ear pretty easily. They may be great for some people but I was not impressed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jerahme!
Thank you for reaching out to us. We genuinely appreciate your taking the time to let us know of your concern about your galaxy Buds Pro. We are so sorry that you find the buds challenging to fit into your ear. Please check this link to help you use your buds properly:
https://www.samsung.com/us/support/answer/ANS00082785/
Another way is to use buds sleeves for a tight fit.
https://www.samsung.com/us/support/answer/ANS00087422/
For additional assistance, I include the contact information for our Social Support team for immediate support.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference No.: 1144249129
Thank you for choosing Samsung!
-Remie
Ear buds
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My ears are to small for them and dont come with different sizes.
I would recommend this to a friendDO NOT FIT
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible! do not fit in ears. I tried them for 2 weeks, and they do not fit in the ears no way do they fit. The sound quality is alright but the fit was no good constantly falling out of my ears. This sucks cause I just got a S23 Ultra and was excited to get the Samsung equivalent to the Air pods. But no work.
No, I would not recommend this to a friendOk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is hard to adjust it when you're walking and it falls out
I would recommend this to a friendBrand response from Samsung
Posted .Hi There,
Thank you for sending your feedback. We sincerely apologize about your recent experience with our Galaxy Buds2, as you're having a hard time adjusting your buds, and it keeps on falling from your ears. We understand how essential it is to ensure that your buds stay in place while doing your activities. Samsung is continuously improving its services, and please know that your feedback is vital to that process.
You may check this link to guide you on how to wear your Samsung earbuds properly:
https://www.samsung.com/us/support/answer/ANS00082785/
Also, you may watch our youtube video for some tips on adjusting your buds for best fit:
https://www.youtube.com/watch?v=Tz0SsORiO-E
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144186930
Thank you for choosing Samsung. Have a great day!
^Chrystel
nice earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good Headphones overall. needs improvement with fit.
I would recommend this to a friendNo Thank You
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't stay in my ears and the sound quality was not much better than my $30 earbuds. Why spend all that money for something that is almost the same?
No, I would not recommend this to a friendBudz2
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Left earbud always has issues. Does not connect seamlessly. Overall, i would take them back if i could.
No, I would not recommend this to a friendAmazing earbuds
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This earbuds are amazing, they block out the sound so well. The touch functionality is great. Definitely worth the price.
I would recommend this to a friendsamsung
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the Samsung galaxy bud left side not working good i need a replacement
I would recommend this to a friendFaulty
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its been 3 months since i bought this item, i barely have used it and one of the buds has malfunctuoned completely. I have left it in my bad untouched and its already messesed up
No, I would not recommend this to a friendEhh
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think this product is not worth the money. I have a hard time keeping them in my ear.
No, I would not recommend this to a friendTerrible
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst wireless earbuds I have owned. No one can hear me when I am talking, on any mode. Wish I could return them. Total waste of money.
No, I would not recommend this to a friendTerrible headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Crappy headphones!!! Charge doesn’t hold for more than 4 hours. Sound quality is worst then 10 $ headphones
No, I would not recommend this to a friendDisgruntled User
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds started off great but then they started echoing after a week of use. Callers can't understand me and also says it sounds like im underwater.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Brittanylb. Thank you for bringing this to our attention. I see you have some concerns with Samsung - Galaxy Buds2 True, making unusual noises. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.
Earbuds make an unusual sound
https://www.samsung.com/us/support/troubleshooting/TSG01210157/
No, low, or poor audio quality on Samsung earbuds https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144306551
Have a great day.
^Charles
Sad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awful...i bought these new out the store, and they weren't working correctly. If you buy these make sure to purchase the warranty....
I would recommend this to a friendDon't know
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dropped the earbuds a few times and one of them is broken already. Should last more than a few drops
No, I would not recommend this to a friendGalaxy Buds2
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i didnt like them the battery didnt hold a charge as long as the Galaxy Buds pro plus they are very uncomfortable in my ears
No, I would not recommend this to a friend