Customer Ratings & Reviews
- Model:
- SM-R177NZWAXAR
- |
- SKU:
- 6464282
Customer reviews
Rating 4.4 out of 5 stars with 5271 reviews
(5,271 customer reviews)Rating by feature
- Sound Quality4.7
Rating 4.7 out of 5 stars
- Battery Life4.6
Rating 4.6 out of 5 stars
- Connectivity4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the Galaxy Buds2 True Wireless Earbud Headphones for their exceptional sound quality, comfortable fit, long battery life, and affordable price. They appreciate the variety of colors and the ease of use, making them compatible with various devices. However, some users have expressed concerns about the volume not being loud enough, the sensitivity of the touch controls, and the design of the earbuds and charging case.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Awesome
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Now I know why people spend more money on headphones, I was a loyal skull candy fan because they were decently priced but did not last long and would never connect these are wonderful and connect within seconds. Haven't had any problems yet.
This review is from Samsung - Galaxy Buds2 True Wireless Earbud Headphones - Lavender
I would recommend this to a friendRated 1 out of 5 stars
Dont buy| low sound
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ear buds are not upto the mark. I reciever always complains the voice went low suddenly. This happens after 15mins in a long call. Due to this i have stoped using the buds. Also i use the Samsung s22Ultra phone so there should be no Bluetooth connectivity issue but yhere is something wrong!
This review is from Samsung - Galaxy Buds2 True Wireless Earbud Headphones - Phantom Black
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Aniruddah, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds2. We completely understand how valuable your phone calls are to you on a daily basis. Please reach out to the Samsung Support Team for assistance with the functionality and features to help ensure your calls are clear and the volume does not diminish after a short period of time. Thank you for being a Samsung customer. -Elizabeth
- Cons mentioned:Touch controls
Rated 3 out of 5 stars
Touch 0 Click 1
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not bad at all. I prefer a bit mire bass punch but the bass isnts absent in this. I cant get used to touch, i prefer physical buttons, i get it wrong at least 60% of the time.
This review is from Samsung - Galaxy Buds2 True Wireless Earbud Headphones - Graphite
I would recommend this to a friendBrand response from Samsung
Posted .Thank you for your feedback, MrRam76. Your feedback helps us to understand where we can take steps to improve our product. ^Kayla
Rated 2 out of 5 stars
Earbuds
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as expected and wouldn't work with my wife's phone. They were also uncomfortable in the ear. Can't say what the true quality is since they were returned.
This review is from Samsung - Galaxy Buds2 True Wireless Earbud Headphones - Lavender
No, I would not recommend this to a friendRated 4 out of 5 stars
Great sound with a small problem
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like every pair of earbuds, they won’t be a great fit for everyone. Besides that, amazing sound balance. No need to jump to any of the Pro models which I’ve tried as well.
This review is from Samsung - Galaxy Buds2 True Wireless Earbud Headphones - Lavender
I would recommend this to a friendRated 4 out of 5 stars
Great buds and a good price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They work very well, the ANC on them is nice, the lack of a "wing" to help hold it in the ear makes them slip out a bit when I wear them and am really active, but they sound great. One star off for removing the wing.
This review is from Samsung - Galaxy Buds2 True Wireless Earbud Headphones - Graphite
I would recommend this to a friendRated 2 out of 5 stars
Marginal quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not fit well into the ear canal. My prior "Raycon" earbuds fit much better. Battery life is much less than advertised. Would return if I could.
This review is from Samsung - Galaxy Buds2 True Wireless Earbud Headphones - Graphite
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had issues with the device, i went back to returned and it was denied because the policy is 14 days returns but at day of purchase i was told i had 30 days for return, they just told me the employee gave me wrong información and that i was supposed to read the receipt and not listened to the employee
This review is from Samsung - Galaxy Buds2 True Wireless Earbud Headphones - Phantom Black
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there RafaelR, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2. We are always happy to help our customers troubleshoot any difficulty they are experiencing with their device. Without knowing what difficulties you were experiencing, we recommend reaching out to the Samsung Support Team or browsing through the articles we have available online to help with your device. Thank you for being a Samsung customer. -Elizabeth
Rated 1 out of 5 stars
Awful earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was a waste of money. No one can hear me when I call them, don't fit in my ear, and audio is bad.
This review is from Samsung - Galaxy Buds2 True Wireless Earbud Headphones - Graphite
No, I would not recommend this to a friendRated 2 out of 5 stars
Crackling noise
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First 2 weeks were great but now i kee0 getting a crackling sound when i have them in. I've tried resetting and nothing has worked. It doesnt always happen but it does happen daily. Frustrated.
This review is from Samsung - Galaxy Buds2 True Wireless Earbud Headphones - Phantom Black
No, I would not recommend this to a friendRated 4 out of 5 stars
Bought these as a gift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So sorry, but I cannot report on the quality of these Galaxy Buds2. I own an older pair of 1st gen Galaxy Buds and I like them, so I bought these as a gift for my wife. I'm sure she'll love them.
This review is from Samsung - Galaxy Buds2 True Wireless Earbud Headphones - Olive
I would recommend this to a friend- Pros mentioned:Sound quality
Rated 2 out of 5 stars
Fix the fit and volume controls Samsung
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound. Clunky controls. No way to control volume beyond phone volume button except pressing and holding right earbud. You can't control volume from Galaxy Wearable app. Well, while working at my desk I only have my left earbud in, so that is not convenient. Earbuds constantly feel like they are falling out. When you go to adjust you accidentally adjust the volume constantly. Small and sleek case however, and connected easily to phone.
This review is from Samsung - Galaxy Buds2 True Wireless Earbud Headphones - Graphite
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Earbudlover!
Thank you for purchasing Samsung Galaxy Buds2 True and leaving a review here. We sincerely apologize that you have some issues with your earbuds. We at Samsung only want our customers' best welfare while using our products. Let me help. Sharing with you this link on the touchpad commands for your Samsung earbuds:
https://www.samsung.com/us/support/answer/ANS00078137/
Another link on how to optimize your sound experience with your earbuds:
https://www.samsung.com/us/support/answer/ANS00086163/
Please check this link to help you use your buds properly:
https://www.samsung.com/us/support/answer/ANS00082785/
Another way is to use buds sleeves for a tight fit.
https://www.samsung.com/us/support/answer/ANS00087422/
For additional assistance, I include the contact information for our Social Support team for immediate support.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference No.: 1144329003
Thank you for choosing Samsung!
-Remie
Rated 5 out of 5 stars
Great noice canceling earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great earbuds at a great price. I use them for Zoom meetings all day but I charge them between meetings because they will not last the entire day on full charge. No other earbuds last the entire day anyway!
This review is from Samsung - Galaxy Buds2 True Wireless Earbud Headphones - Phantom Black
I would recommend this to a friendRated 4 out of 5 stars
Great earbuds
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great earbuds, but the only problem I have is that it keeps disconnecting sometimes. Not sure why. Also, the earbud keeps falling off my ears. Besides that, it's very good with call clarity
This review is from Samsung - Galaxy Buds2 True Wireless Earbud Headphones - Graphite
I would recommend this to a friendRated 5 out of 5 stars
Must have!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super quick and easy pairing and learning procedure a guaranteed must have..my first wireless ear buds(why was i waiting so long for this to happen in my life) get one guys !
This review is from Samsung - Galaxy Buds2 True Wireless Earbud Headphones - Phantom Black
I would recommend this to a friendRated 4 out of 5 stars
Nice ear buds.....working fine so far
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I found this useful and it's working fine, but I am not sure why one of the buds comes out when I talk for sometime over the meetings. Not sure if I need to change the ear plugs.
This review is from Samsung - Galaxy Buds2 True Wireless Earbud Headphones - Olive
I would recommend this to a friend- Pros mentioned:Sound quality
Rated 2 out of 5 stars
Regret purchase of Galaxy Buds2
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These things just won't fit in my hears. When I go to adjust them people either can't hear me or I hang up on people. I tried all three sizes of the silicone tips and none of them really help. I really do not like them at all. Yes, the sound quality is great when I can get them to fit in for a few minutes, but they are just a hassle. i find I'm using the speaker on my phone more often now.
This review is from Samsung - Galaxy Buds2 True Wireless Earbud Headphones - Lavender
No, I would not recommend this to a friend Rated 4 out of 5 stars
Samsung Galaxy Buds2
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are pretty neat. From someone who's used wired headphones for 2 decades this is a game changer. My only issue is that they do tend to want to fall out occasionally
This review is from Samsung - Galaxy Buds2 True Wireless Earbud Headphones - Graphite
I would recommend this to a friend- Pros mentioned:Sound quality
Rated 3 out of 5 stars
In ear
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn't recommend they fall out of your ears to much. The sound is top notch but i prefer over the neck or head bluetooth
This review is from Samsung - Galaxy Buds2 True Wireless Earbud Headphones - Graphite
No, I would not recommend this to a friend Rated 4 out of 5 stars
Fine for Mom
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought as gift for mom. Loved the color. Helpful purchasing experience and knowledgeable support. Had onboarding difficulties with connectivity, sound is fair, not great.
This review is from Samsung - Galaxy Buds2 True Wireless Earbud Headphones - Lavender
No, I would not recommend this to a friend









