Customer Ratings & Reviews
- Model:
- SM-R177NZWAXAR
- SKU:
- 6464282
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the Galaxy Buds2 True Wireless Earbud Headphones for their exceptional sound quality, comfortable fit, long battery life, and affordable price. They appreciate the variety of colors and the ease of use, making them compatible with various devices. However, some users have expressed concerns about the volume not being loud enough, the sensitivity of the touch controls, and the design of the earbuds and charging case.
This summary was generated by AI based on customer reviews.
Earbuds Are Trash
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I haven't even had these buds for 2 months and the right side stopped working and they don't even connect to my phone smh
No, I would not recommend this to a friendAlready dieing
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this back in November and one the ear buds is already noticeably quieter. Super disappointed in galazy buds recently
No, I would not recommend this to a friendClarity issues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Recipients of my calls issues with hearing me clearly.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Salutations Storm720, thanks for taking the opportunity to review your Samsung Galaxy Buds2. We appreciate your transparency. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If you're experiencing no or low volume and poor sound quality on one or both buds, there may be a couple reasons why. You might be wearing the earbuds incorrectly, or the buds could have accumulated dust or debris. Additionally, the audio quality could be affected by outdated software, a low battery, and several other things. Take a moment to review, "No, low, or poor audio quality on Samsung earbuds" when you have some time to help resolve what you may be experiencing with your Galaxy Buds2. If you would like further assistance afterwards or if you have any questions for us, do not hesitate to contact Samsung Support. We're always happy to assist you in every way that we can! Thank you for being a faithful Samsung customer. - Debra
- Pros mentioned:Sound quality
Galaxy pro
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and all but keeps falling off my ear. If samsung can make wings to fix the issue then great.
I would recommend this to a friend Not fitting.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They do not fit and fall out all the time when I am running.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there ChelseaN, thank you for your feedback on your Samsung Galaxy Buds2. We understand how important the fit of your buds is to you for a wide range of activities throughout your day. We have a great article on our website titled "How to wear your Samsung earbuds" to help with this. The device comes with additional ear tips in a larger and smaller size as well to help with the fit. Lastly you can perform a fit test while wearing the buds and connected in the Samsung wearables app to help get the secure fit you are look for with your device. Thank you for being a Samsung customer. -Elizabeth
Terrible
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst wireless earbuds I have owned. No one can hear me when I am talking, on any mode. Wish I could return them. Total waste of money.
No, I would not recommend this to a friendNot clear on information
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These may work well but not with iPhones. The information in store says blue tooth compatible with iPhone but you can not download the app to run the controls.
No, I would not recommend this to a friendBad sound quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return them because of sound quality. Did not meet my expectations.
No, I would not recommend this to a friendOkay
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As far as for me these where okay I wanted to love them so bad but they just slip out of my ear alot and not worth it nothing like the galaxy buds
I would recommend this to a friendTerrible headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Crappy headphones!!! Charge doesn’t hold for more than 4 hours. Sound quality is worst then 10 $ headphones
No, I would not recommend this to a friendNot an upgrade.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as good as the previous version, less battery life and not so good comfort in the ear. Almost falls out each time.
No, I would not recommend this to a friendDisgruntled User
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds started off great but then they started echoing after a week of use. Callers can't understand me and also says it sounds like im underwater.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Brittanylb. Thank you for bringing this to our attention. I see you have some concerns with Samsung - Galaxy Buds2 True, making unusual noises. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.
Earbuds make an unusual sound
https://www.samsung.com/us/support/troubleshooting/TSG01210157/
No, low, or poor audio quality on Samsung earbuds https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144306551
Have a great day.
^Charles
Poor design/quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hate them! They are large, fall out of ears, and just uncomfortable.
No, I would not recommend this to a friendPoor condition
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality people say i sound muffled. I would not buy again
No, I would not recommend this to a friendSad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awful...i bought these new out the store, and they weren't working correctly. If you buy these make sure to purchase the warranty....
I would recommend this to a friendDistortion
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelation distorts around loud noises. And disconnects randomly. Otherwise its fine. The older buds were better.
No, I would not recommend this to a friendPoor noise canceling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor speaker quality on phone calls. People on the other end of phone calls complain about me sounding like i am underwater.
No, I would not recommend this to a friendDisappointed with bud2
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its connected with mobile but pickup call and volume is not working with my samsung galaxy s23
No, I would not recommend this to a friendDont buy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These suck!!!! They dont hold a charge for more than 4 hrs and thats after charging all night...
No, I would not recommend this to a friendI should have bought the pro better
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I dont like how they move alot when im walking with them
No, I would not recommend this to a friend