Customer Ratings & Reviews
- Model:
- SM-R177NZWAXAR
- SKU:
- 6464282
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the Galaxy Buds2 True Wireless Earbud Headphones for their exceptional sound quality, comfortable fit, long battery life, and affordable price. They appreciate the variety of colors and the ease of use, making them compatible with various devices. However, some users have expressed concerns about the volume not being loud enough, the sensitivity of the touch controls, and the design of the earbuds and charging case.
This summary was generated by AI based on customer reviews.
These things
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Theyvmay be great for others but they will not stay in my ears at all and its too late to return them...
I would recommend this to a friendDon't know
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dropped the earbuds a few times and one of them is broken already. Should last more than a few drops
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Dont buy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesnt fit my ears good, always falling out, and the right ear broke in 3 months, my last pair the galaxy buds + lasted years and sound better, and have a better battery life
No, I would not recommend this to a friend - Pros mentioned:Comfort, Fit, Sound quality
Awesome earbuds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Practical and appealing, Earbud sounds pretty clear, the color is appealing to the naked eye,comfortable in the eats, no falls off.
I would recommend this to a friend - Pros mentioned:Battery life
Holds charge, but fall out easily
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They easily fall out of my son's ears. They last quite some time on a charge.
No, I would not recommend this to a friend - Pros mentioned:Fit, Sound quality
So far so GOOD
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was reluctant on making this purchase due to some testimonials I read on Bestbuy.com, but my experience has been positive! 1. There is only a quick guide that is placed in the box with the buds. Link the buds to Samsung wearable app to set up earbuds. *Please note since Jan. 01, 2024 many have experienced loading issues with the wearable app. I simply Uninstalled the app, then reinstalled the app and all has been well thus far* 2. The Samsung Wearable app will provide a visual step by step guide. **Some complaints were the earbud controls are "difficult" & "hit or miss" to execute. This may be the result of improper placement of the earbuds, which the wearable app will visually demonstrate proper earbud placement. Once earbuds are nestled properly, the earbud will provide a success tone indicating proper earbud placement. The touch controls are very responsive with the earbud right side up** The wearable app also provides touch control patterns. Noise Cancelling is acceptable. Please also note that these are earbuds and NOT over the ear headphones. Your experience may differ depending on your ear size, environment etc. So far I have NOT had any issues with the earbuds falling out! I've even falling asleep (unintentionally) with the earbuds in and they didn't fall out. Be sure to link your earbuds to Samsung Find app. This app will provide earbud(s) and charging case location and battery power percentage. I hope this helps! #Goodvibes
I would recommend this to a friend - Pros mentioned:Sound quality
Poor fit
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is good, but the fit is real poor. they just pop out after some time.
No, I would not recommend this to a friend Don't stay in ears
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will not stay in my ears without the wings. Both of them pop out within 5 minutes of wearing. Additionally the touchpads arent very responsive. The white case with the black buds also makes it look tacky. The only noticable improvement for me is the call quality, people can hear me much better. Overall, the originals are much better.
No, I would not recommend this to a friendEhh
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They're ok. I've had better but they've come in a pinch after my buds live took a spin in the washer.
I would recommend this to a friendThey suck
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They suck. They fell out of my ear worse than the bud lives. Pay all that money and they fall out. They're trash
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Kraken20,
Thank you for sending this review. We sincerely apologize for the inconvenience this has caused you, as the Galaxy Buds2 keeps falling from your ears. I understand how essential it is to have your buds working correctly and not worry about falling out. Please know that we are continuously improving our services, and your feedback is vital to that process.
Here's a link to an article for some tips on how to wear your buds:
https://www.samsung.com/us/support/answer/ANS00082785/
Also, you may check out our youtube video for some adjusting tips for best fit:
https://www.youtube.com/watch?v=Tz0SsORiO-E
Should you encounter the same issue, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144414531
Thank you for choosing Samsung. Have a great day!
^Chrystel
- Cons mentioned:Volume
not good
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Return them because they were not loud enough and there is no app for the iPhone.
No, I would not recommend this to a friend Nice design and more Color Options
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice upgrade from Samsungs galaxy buds 1 . Improved swipe function. Only dislike is decrease in battery life
I would recommend this to a friendSamsung ear buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The right doesn't fit in my right ear. I walk the dog , and I have to catch it before it hit's the ground.
I would recommend this to a friendGreat product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They could’ve been better but gets the job done for the price you could get cheaper headphones that do the same thing
I would recommend this to a friendGalaxy Buds2
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i didnt like them the battery didnt hold a charge as long as the Galaxy Buds pro plus they are very uncomfortable in my ears
No, I would not recommend this to a friendDidn't work for me!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Kept falling out of my ear. Couldn't press into ear by its head which has function controls.
No, I would not recommend this to a friend- Pros mentioned:Fit
Bad policy.unhappy customer.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Totally unacceptable that returns are only fifteen days.I will think long and hard before any future purchases.Bought ear buds but didn’t realized they won't stay in your ear.Had a pervious pair that worked excellent but not these.
No, I would not recommend this to a friend Wireless earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item didn't come with any directions so not sure of how to get the best use of them
I would recommend this to a friendKept falling out
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This would be a great product if they would stay in my ears. I returned them
No, I would not recommend this to a friendSamsung earpods
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased and was not happy with these earpods. They continued to fall out of my ears. I would not not recommend.
No, I would not recommend this to a friend