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Customer reviews

Rating 4.4 out of 5 stars with 5271 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are delighted by the Galaxy Buds2 True Wireless Earbud Headphones for their exceptional sound quality, comfortable fit, long battery life, and affordable price. They appreciate the variety of colors and the ease of use, making them compatible with various devices. However, some users have expressed concerns about the volume not being loud enough, the sensitivity of the touch controls, and the design of the earbuds and charging case.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 249 Showing 4,961-4,980 of 5,271 reviews
  • Rated 2 out of 5 stars

    great features, don't stay in ear

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are a great set of buds. The features offered work really well and have easy controls via your smart phone. My only issue is they wont stay in my ears. doesn't seem to matter which rubber ear piece or how i place them in the ears. normal walking and talking will cause them to pop out.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi, NaturalSpook. I realize your experience has been less than ideal, and I'd like to change that. I want to help by providing this link, (https://www.samsung.com/us/support/answer/ANS00082785/), with information about your concerns. If you still have concerns after trying these steps, please reach out to us on Facebook at (http://m.me/samsungsupport) or Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). ^Kayla Samsung

  • Rated 3 out of 5 stars

    Galaxy Buds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well and easy to set up. Not a great fit in my ears.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Guster!

      Thank you for reaching out to us. We truly appreciate your time to let us know of your concern with regards to your Galaxy Buds2 True. We are so sorry that you find the buds difficult to fit into your ear. Please check this link to help you use your buds properly:
      https://www.samsung.com/us/support/answer/ANS00082785/

      Another way is to use buds sleeves for a tight fit.https://www.samsung.com/us/support/answer/ANS00087422/

      For additional assistance, I’m including the contact information for our Social Support team for immediate support.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Reference No.: 1144216032

      Thank you for choosing Samsung!

      -Remie Samsung

  • Rated 3 out of 5 stars

    didnt keep

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i didnt end up keeping these for long because of the cost

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Unhappy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Will be returning. Do not pair with devises as promised.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Poor Sound Quality Does Not Compensate Price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fair sound quality does not compensate the price. More treble than bass. Actually very little bass. I found better sounding earbuds for lesser price point with great balance of sound, treble and bass. (Skullcandy Indy).

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Disappointment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cannot use with my wife's Apple I-Pad. Booooo!!!!!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Samsung ear buds.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These fall out of your ears while talking or walking.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi There,



      Thank you for reaching out. We are sorry that this did not live up to your expectations, as your Galaxy Buds 2 keeps falling out of your ears. We understand how important it is to enjoy listening to music or while on a call with your families and friends.


      Please click on the on how to use your buds properly:
      https://www.samsung.com/us/support/answer/ANS00082785/


      Another way is to use buds sleeves for a tight fit:
      https://www.samsung.com/us/support/answer/ANS00087422/


      For additional assistance, you may reach us via the following for immediate support:

      1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
      2. Facebook Messenger: http://m.me/samsungsupport
      3. Twitter: https://twitter.com/messages/compose?recipient_id=18768513


      Reference Number: 1144166175


      Thank you for choosing Samsung. Have a great day!

      ^Chrystel Samsung

  • Rated 1 out of 5 stars

    Returned Them

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These don't stay in my ears for more than a few seconds

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Subpar

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Downgrade compared to buds plus hardlybstays in ear

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Boltsense!

      Thank you for purchasing Samsung Galaxy Buds2 True and leaving a review here. We sincerely apologize that you have a charging issue with your earbuds. We at Samsung only want our customers' best welfare while using our products. Let me help. This handy link about how to wear your Samsung earbuds properly:

      https://www.samsung.com/us/support/answer/ANS00082785/

      Another way is to use buds sleeves for a tight fit.
      https://www.samsung.com/us/support/answer/ANS00087422/

      For additional assistance, I include the contact information for our Social Support team for immediate support.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Reference No.: 1144249089

      Thank you for choosing Samsung!

      -Remie Samsung

  • Pros mentioned:
    Fit, Sound quality

    Rated 4 out of 5 stars

    I upgraded from galaxy bud +

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Right out of the box, I liked these a lot. They are a marked improvement over the buds +. That being said, these have their own issues. Pros: Better sounds and bass from the buds + I finally got to understand noise cancellation vs buds without that feature. With a note 10, just as easy to pair as buds +, and these have more features. These fit better, and there is a fit test in the wearables app. It is difficult sometimes to get the bud right where it needs to be I don’t exercise much but stayed in no problem walking two miles today. Not strenuous walking though. CONS: Box comes with three tip sizes. Medium tips come already on the buds, make sure you pick what suits your ear canal You will be cleaning those tips and the bud stem that goes into your ear a lot If you get a loud whine that sounds like microphone feedback when you get too close to an amp, try cleaning your tips first. That solved my issue Also, if one bud is not as loud as th pe other, clean it out first. I prefer over the ears headphones as I listen to audiobooks as I sleep, but they kept breaking. Sound quality is not as good as over the ears but, it’s not like I am jamming to Bach. One thing I miss about buds + is the battery life. These batteries last for about four hours with noise cancelling on, five turned off. Buds plus lasted about seven or eight hours.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ear buds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just ok i think they could have done a better job.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    I thought it was good, I got fooled by bestbuy rep

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disconnect often, so many bugs. I regretted buying it.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Buds Slip Right Out of Your Ear

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The new shape is small and slippery, it falls right out of my ear. I tried changing the the size of the buds, but they just slip out. I never had this problem with last generation's buds. Too expensive for the risk. Sou d quality was also uninpressive

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Rosieplease,


      Thank you for reaching out. We are sorry that this did not live up to your expectations, as your Galaxy Buds 2 keeps falling out of your ears, and the sound quality is unresponsive. We understand how important it is to enjoy listening to music or calling your families and friends. Your feedback helps us know where we can take steps to improve our product.


      Please click on the on how to use your buds properly:
      https://www.samsung.com/us/support/answer/ANS00082785/


      Another way is to use buds sleeves for a tight fit:
      https://www.samsung.com/us/support/answer/ANS00087422/


      You may also click this link to troubleshoot the audio quality issue from your buds:
      https://www.samsung.com/us/support/troubleshooting/TSG01111323/



      For additional assistance, you may reach us via the following for immediate support:

      1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
      2. Facebook Messenger: http://m.me/samsungsupport
      3. Twitter: https://twitter.com/messages/compose?recipient_id=18768513


      Reference Number: 1144171762


      Thank you for choosing Samsung. Have a great day!

      ^Chrystel Samsung

  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    These are the buds I've been searching for.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned every version of Galaxy Buds that have been released to date (except the Galaxy Buds Live). When the Galaxy Buds 2 came out I saw little reason to give them a try because I had the Galaxy Buds Pro. I also was a little frustrated with the Galaxy Buds Pro, I have never been able to them to fit how I felt they should. They always just felt a little off. I tried a lot of things, but still struggled. But I liked the integration with my other Samsung device and the sound quality was really good, just the fit was off. Well I recently lost my Galaxy Buds Pro, and I tried a few sets of earbuds as a replacement, but missed the things baked into the Galaxy Buds line, so I thought that since I had not tried the Galaxy Buds 2 I would give them a shot. I bought them through Samsung, but Samsung lets you pick up orders at BestBuy the same day. Well I got these, immediately opened them and put them in my ears with the default tips. The. Fit. Was. Perfect. I am not saying this will be the case for everyone, too many variables. But the Galaxy Buds 2 fixed all the fit issues I fought with while owning the Galaxy Buds+ and Buds Pro with all the features I want - Dynamic sound setting for the EQ, noise cancellation/ambient sound modes, integration with my Galaxy Tab and Galaxy Watch, etc. Finally for many iterations of buds from Samsung I have the ones that work for me. Plus they cost less than the Buds Pro...

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth the Buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didnt like them, returned them. They wouldnt stay in my ear, even with a racing hood on me and a helmet. They would move around and it became annoying when I was riding my motorcycle and a earpiece was coming out.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Connectivity, Sound quality

    Rated 4 out of 5 stars

    These would be perfect if..

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these earbuds, they’re so tiny but sound big. I have not had any odd issues like audio cut out, random disconnects, one bud noticeably discharging faster than the other etc. I’m using these with my iphone 13 pro so before I get dinged for giving this 4/5 stars there is a reason. On ios the galaxy wear app supports both the galaxy buds+ and the galaxy buds live but that’s it. Samsung could easily integrate support for these as well but chose not to for obvious reasons. To remedy this is use my Samsung phone to update these, assign features then pair back to my iphone. All features work except a few Samsung exclusive ones. Basic functionality like play pause, forward skip, anc/transparency mode work perfectly. The samsung labs double tap feature works great as well.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Close but no cigar

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was forced to get these instead of replacement pro +'s because the store was out if the previous version. The battery life is horrible and so is the call quality. I regret this purchase. Dont waste your money on them.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello. We are really sorry about any performance issues you may be experiencing with your device, and we would love to look into this further with you. You can reach us on Facebook at (http://m.me/samsungsupport) or Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). We look forward to speaking with you. ^Kayla Samsung

  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    BEST PURCHASE

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase i have done. I was hesitant at first however i went for ut. DO NOT REGRET. The sound is clear and the color its super pretty. They fit perfectly in my ears and easy to hid during work. Shhh boss doesnt know. :D Really recommend them.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Do not stay in

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bottom line: they have to stay in your ears! If they can't do that, they are useless. I have tried everything, swapped out the tips, tried to rotate them in as recommended; the only thing I have not done is purchased a third-party adapter to try and make them work. I refuse to buy something to force these buds to do the only thing they were designed to do in the first place. Ear buds go in your ears, Samsung. This is a huge problem and they are going back.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi, Morgan. I apologize that this has been a less than ideal experience. Thank you for bringing this to our attention. We hate to see you return the product but we appreciate you giving our brand a chance. Thank you for taking the time to leave this review. ^Kayla ^Kayla Samsung

  • Rated 2 out of 5 stars

    Not recommended.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a good product. Sound quality is not great. And they are too sensitive. You can't adjust them in your ear without pausing the music. I returned these.

    No, I would not recommend this to a friend