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Customer reviews

Rating 4.4 out of 5 stars with 5271 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are delighted by the Galaxy Buds2 True Wireless Earbud Headphones for their exceptional sound quality, comfortable fit, long battery life, and affordable price. They appreciate the variety of colors and the ease of use, making them compatible with various devices. However, some users have expressed concerns about the volume not being loud enough, the sensitivity of the touch controls, and the design of the earbuds and charging case.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 250 Showing 4,981-5,000 of 5,271 reviews
  • Rated 2 out of 5 stars

    Not worth the price

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love Samsung Smart TVs and their phones and the earphones that were a part of the package in the S10 & below. These Buds are lacking in every area and I don't recommend buying them.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello CatePatterson!

      Thank you for purchasing Samsung products and leaving your review for the Galaxy Buds2 True that comes with the package. We appreciate the details you have provided about your earbuds and we take note of your concern. Let me share with you this link that contains very useful information about your earbuds.

      https://www.samsung.com/us/support/mobile/audio/wireless-earbuds/galaxy-buds/

      For additional assistance, I am including the contact information for our Social Support team for immediate support.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Reference No.: 1144195394

      Thank you for choosing Samsung!

      -Remie Samsung

  • Pros mentioned:
    Comfort, Fit, Sound quality

    Rated 5 out of 5 stars

    air buds

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product was exactly as advertised. Sound quality is great and can’t last all day without a charge. Comfortable and perfect fit

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Bummer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is great but they pop out of my ears multiple times when I’m walking, disappointed.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    I like them

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have smaller ears so I was hoping these would work a little better for me than the 2pros. I love the noise canceling and the 360 sound is really cool. However since i have smaller ears i constantly have to readjust them and put them back in my ear after smiling or after just wearing them for a little bit. I think these are the best option for people with smaller ears. I wish they would've kept the same design as the first galaxy buds but just added all of the cool features because the rubber things made them stick in my ears the best and were more comfortable. The battery life is so good on these and I barely have to charge them.

    I would recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 1 out of 5 stars

    Bad

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bad low volume for some reason and left earbud makes my ear seem like its gonna explose due to pressure

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Galaxy Buds2 are PERFECT

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I want to start out with that I own the Galaxy buds plus and the Galaxy buds pro. I prefer the Galaxy buds2 over both of them. It takes the best features of both buds and packs them into one PERFECT bud for me. I cannot stress how much I love the Galaxy buds2. They are as comfortable or if not more comfortable than the galaxy buds plus and almost as good of sound quality as the buds pro. The buds pro would fall out of my ear and would hurt too much if I kept shoving them back in my ear. I wore them for four hours 8/26/21 because I got them early. I cannot find anywhere to give them a positive review because it was still on pre-order. I personally think they should change the app because I was fiddling around a little trying to figure out why, by default, they weren't controllable with one earbud like the previous generations. You have to enable some settings in the samsung wearable app to get that capability. Also, I didn't realize you can tune the way the ambient noise sounds! At first, they weren't that great because it was boosting low end noise and made it rumbly. I tuned it to clear and they sound just as good as the ambient noise on the buds pro now! The ambient noise from the Galaxy buds plus is absolutely atrocious compared to the buds pro and buds2. I would have the ambient noise set to high on the buds plus and I still couldn't hear someone 5 feet away from me. I can now have Active Noise Cancellation (ANC) with one earbud when the buds pro couldn't. I wear earbuds 8 hours a day in one ear at my office and I walk through a factory and I tested the ANC with one ear and it worked better than passive noise cancellation for sure. They aren't the best at ANC, but neither are the buds pro. With all of that said, these are the perfect pair of buds they have produced. A perfect in between the buds plus and the buds pro and I would choose them over both pairs any day of the week. TLDR: They are the perfect pair of Galaxy buds because it takes the best of the Galaxy buds plus and Galaxy buds pro and packs them into one amazing product. I would choose to wear them everyday over either of those earbuds.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Great sound and fit!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive had these headphones for a few months now and I can say, I love the overall fit and noise cancelation. The ambient noise feature is a nice touch as well. Great design and sound.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 4 out of 5 stars

    Better than the pros in my opinion

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In my opinion these are better than the pros only because the design and smaller size, these actually get all up in my ears lol and i dont feel like theyre gonna fall out or that i have to be pushin them in every 5 minutes. And because of the better fitment for me they sound just as good as the pros, if not better. I got these for free with my galaxy flip 3 and im glad i decided to keep them.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Fit, Sound quality

    Rated 5 out of 5 stars

    Amazing fit

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the fit of the ear buds and the sound qualities is amazing. Doesn't fall out when running. Doesn't even felt like I have it on.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Its bad dont buy it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound qaulity is bad airpods pro are better dont buy these

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Dont Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound muffled when talking on the phone but music sound is good

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Samsung ear pods

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connections to phone calls were good but not to YouTube for instance where sound was terrible. I returned the item.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Some trouble with R earbud

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A bad choice... i returned the first I bought and the second one was bad too, bad experience

    No, I would not recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 1 out of 5 stars

    Galaxy bud 2

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The volume is low. The charge doesn't hold that long.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Samsung

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality of sound is not as good as expected. The last pair i bought were much better

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 5 out of 5 stars

    Absolutely impressed

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gave as a Christmas present to my son. He says that they are the best buds for the price range. Has other ear buds, but likes these the best for sound and fit. They also stay charged longer than other kinds.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Won't stay in ears

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these the first day they came out all excited. They will not stay in my ears for anything. They constantly fall out. I believe they are too heavy, which causes them to fall out all the time. Doesn't do me any good if I am searching all over the ground looking for these things because they fall out very often. I give these a 1 out of 5.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Momof3,

      Thank you for reaching out to us. We apologize if your Galaxy Buds 2 keeps falling out of your ears. We understand how essential it is for you to ensure that your buds stay in place while listening to music or on a call with families and friends.


      Please click on the link on how to use your buds properly:
      https://www.samsung.com/us/support/answer/ANS00082785/

      Another way is to use buds sleeves for a tight fit:
      https://www.samsung.com/us/support/answer/ANS00087422/


      For additional assistance, you may reach us via the following for immediate support:

      1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
      2. Facebook Messenger: http://m.me/samsungsupport
      3. Twitter: https://twitter.com/messages/compose?recipient_id=18768513


      Reference Number: 1144172743


      Thank you for choosing Samsung. Have a great day!

      ^Chrystel Samsung

  • Rated 1 out of 5 stars

    Don't Buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't buy these. The sound does not sync properly. I cant watch any video on my laptop (Bluetooth 5.0) without lips being at least a full second off. These buds are 100% useless to me and they will be useless to you as well. Minimum barrier to entry for a set of wireless buds should be no lag when watching video I shouldn't even have to worry about that.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy with purchase and best busy is awsome best purchase yet

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    I wouldn't buy again

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life is terrible and noise cancelling does not seem to work

    No, I would not recommend this to a friend