Customer Ratings & Reviews
- Model:
- SM-R177NZWAXAR
- SKU:
- 6464282
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the Galaxy Buds2 True Wireless Earbud Headphones for their exceptional sound quality, comfortable fit, long battery life, and affordable price. They appreciate the variety of colors and the ease of use, making them compatible with various devices. However, some users have expressed concerns about the volume not being loud enough, the sensitivity of the touch controls, and the design of the earbuds and charging case.
This summary was generated by AI based on customer reviews.
I am disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are so always disconnecting and they don't stay in your ear. Sound quality is nothing like the prior versions.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Tisa, thank you for reaching out to us regarding your Galaxy
Buds2. I sincerely apologize for the inconvenience this has caused you.
Here are a few links that may help with your overall experience.
How to wear your Samsung earbuds under "Attach the earbud tips on your
Galaxy Buds Pro and Galaxy Buds2."
https://www.samsung.com/us/support/answer/ANS00082785/.
Galaxy buds disconnect from phone often
https://www.samsung.com/us/support/troubleshooting/TSG01208805/.
Should you need more assistance, please feel free to get back to us via
the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number: 1144153115
Have a great day.
^Charles
Best buy bad experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bad experience delivery delay 3 times and and one of them ear bud's has a defected
No, I would not recommend this to a friendN/a
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.To big and wouldn’t stay in my ears and was not comfortable
No, I would not recommend this to a friendDont Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awful Awful Awful. Battery life is crap!!! Tried to take back to store. To no avail.
No, I would not recommend this to a friendReturned
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned after a week. Right bud started crackling immediately. Never fit correctly in my ears.
No, I would not recommend this to a friend- Pros mentioned:Comfort, Fit
Great!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These work great. Bought them since I had the originals and those finally stopped working after being used daily for hours on end and being dropped way too many times. They are comfortable and stay in place all day.
I would recommend this to a friend Good luck
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not stay connected and when they are one will randomly cut out (connected to a Galaxy 21 ultra)
No, I would not recommend this to a friendNot a Spy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Buds kept falling out of my ear when I smiled, when I ate, or when I talked. Not for everyone.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there JoeCool!
We appreciate you leaving a review for your Samsung Galaxy Buds2. And we are so sorry to hear that you are having a hard time using it. Let me share with you the link on how to wear your buds properly:
https://www.samsung.com/us/support/answer/ANS00082785/
Another way is to use buds sleeves for a tight fit.
https://www.samsung.com/us/support/answer/ANS00087422/
For additional assistance, I include the contact information for our Social Support team for immediate support.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference No.: 1144141149
We hope to regain you as a customer in the future.
-Remie
- Pros mentioned:Battery life, Sound quality
I do like these earbuds!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really like these earbuds! The quality of sound, the battery life and the functions you can control with your fingers.
I would recommend this to a friend If I could just get my money back!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.3rd pair of Galaxy Buds. I have never had a problem. Maybe these are just a bad pair :-(
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi KGaston,
Thank you for sharing your experience with us. We are saddened to hear that this did not meet your expectations. I understand how disappointing it can be when expectations don't quite meet. We would definitely like to look into any issues you may be having with your Galaxy Buds2 to ensure that you are getting the best experience. Please know that we are continuously improving our services, and your feedback is vital to that process.
Should you need assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144414726
Thank you for choosing Samsung. Have a great day!
^Chrystel
- Pros mentioned:Battery life, Sound quality
Samsung Buds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These samsung buds are the best wireless headphones I've owned. The battery life and sound quality is solid.
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
Great overall earbuds for the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great battery life, good sound though not to the level of the galaxy buds 2 pro, tons of great features that make it a one of a kind experience.
I would recommend this to a friend Galaxy buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sometimes they work .. Sometimes they dont. Overall not worth the money i paid at all
I would recommend this to a friendBrand response from Samsung
Posted .Hi Deemoe219!
Thank you for purchasing Samsung Galaxy Buds Live and leaving a review here. We sincerely apologize that your experience has been less than ideal. We at Samsung only want our customers' best welfare while using our products. Let me help. This handy link about the features of your Galaxy Buds2 True:
https://www.samsung.com/us/support/troubleshooting/TSG01111318/
https://www.samsung.com/us/support/answer/ANS00078085/
For additional assistance, I include the contact information for our Social Support team for immediate support.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference No.: 1144241618
Thank you for choosing Samsung!
-Remie
Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awkward. Did not fit in my ears and they were uncomfortable. Retured within 30 mins of purchase
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there. I apologize that your experience with the Galaxy Buds2 was less than ideal. We appreciate all feedback that helps us understand where we can improve our products. We hate to see you return the product. However, we appreciate you giving our brand a chance. Thank you for taking the time to leave this review. ^Kayla
- Pros mentioned:Comfort, Sound quality
Nice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice sound quality and good fit. Im a welder and it does a pretty nice job blocking out most unwanted noises
I would recommend this to a friend Disappointed
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After only 3 montha the right ear bud went out. Extremely disappointed.
No, I would not recommend this to a friendDo not recommend.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage, fall out of my ears constantly. Originals were much better.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Nono,
Thank you for bringing this to our attention. We are saddened to hear about your recent experience with your Galaxy Buds 2, as it keeps falling from your ears. I understand how important it is to ensure that your buds stay in place and not worry about slipping while doing your activities. Please know that we are continuously improving our services, and your feedback is vital to that process.
You may check this link to guide you on how to wear your Samsung earbuds properly:
https://www.samsung.com/us/support/answer/ANS00082785/
Also, you may watch our youtube video for some tips on adjusting your buds for the best fit:
https://www.youtube.com/watch?v=Tz0SsORiO-E
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144467030
Thank you for choosing Samsung. Have a great day!
^Chrystel
Galaxy Buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure why but people I called said it sounded awful. And I made multiple calls.
No, I would not recommend this to a friendNo Refunds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s been three weeks since I returned these and I haven’t gotten refund.
No, I would not recommend this to a friendDo not buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only lasted 2 weeks before going bad, could not return them.
No, I would not recommend this to a friend