Customer Ratings & Reviews

Hi HillarydM, thank you for sharing your feedback with us regarding your experience using the Samsung Galaxy Buds3 FE. We appreciate your constructive input as we improve our product line. Samsung offers a 12-month warranty on your device for manufacturing defects in materials and workmanship. If you've upgraded to a new phone or want to switch the devices your earbuds are connected to, you may need to manually restart your Samsung earbuds. This can also help if you are experiencing minor problems, like if the earbuds are unresponsive. However, you can also perform a factory reset with the Galaxy Wearable app. Please feel free to check out, "How to restart or reset your Samsung earbuds" to help resolve what you've described to be experiencing with your device. Feel free to reach out to Support afterward if you would like any further assistance. Thanks for choosing Samsung! - Debra

Salutations JoseMG, thanks for taking the opportunity to review your experience using the Samsung Galaxy Buds3 FE. Your feedback allows us to remain committed to constant innovation as we strive to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. It sounds like you may be experiencing an improper seal when it comes to wearing your Galaxy Buds3 FE. Please utilize the Galaxy Wearable app's fit test. Then ensure the correct ear tip size is used (Small, Medium, Large included), clean the mics/speakers, and if needed, reset Bluetooth or the earbuds themselves via the app or pairing button for a stable connection. An improper fit can hinder features like call answering. Feel free to check out, "How to wear your Samsung earbuds" if you would like to learn more. Let us know if you have any questions or if you would like any further assistance by reaching out to Support. Thank you for being a dedicated Samsung customer. - Debra

Howdy Wazzzzzuuuuup, thank you for taking the time to share your feedback with us about your experience using the Samsung Galaxy Buds FE. We value your candor as we continue to improve the design and functionality of our product line. The Galaxy Buds3 FE come with different sized ear tips. The first thing you want to do is make sure they have the right size tips for your ears. You want them to fit so that there isn't a gap between your ear and the ear tip. This helps to avoid sound leaks and ensure optimal audio. If you need instructions for changing the tips, check out "How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE." Once you have the right tips on your buds: Check the bottom of the earbuds for directional marks. You will see an L and an R. Insert the R bud into your right ear with the R facing you. Insert the L bud into your left ear with the L facing you. Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. You can adjust the buds by rotating them forwards and backwards until the fit feels right. You can also run an earbud fit test to ensure you have the proper fit. If you have any questions for us or if you would like any further assistance, please feel free to reach out to Support. Thanks for choosing Samsung! - Debra