Customer Ratings & Reviews

Excellent product, 100% recommended for people of all ages and skill levels.

Had these for about 8 months and ive been having trouble charging the right bud. Ive cleaned it, reset it and for whatever reason it wont charge. At 1st it wasnt even appearing on my app. Finally after resetting it a few times it picked it up but still wont charge. Funny thing is the right bud hardly gets used maybe used it less than 20 times. Dont know what else to do.

Excelente calidad y es perfecto para escuchar música y hablar por el teléfono

I can't believe how good the sound is on these. I'm really happy I purchased these. These headphones sound so much better than the JBL ones i had previously.

They work great! And pairs very fast with anything I have. Lasts a long time too. Will definitely recommend these to friends and family.

Good quality earbuds. I like the volume adjustment swipe up and down. They're quite comfortable in the ears with minimal adjustments. I paired them with a Samsung TV and they're easy to set up. Overall, these are quite good.

Good sound with a sleek appearance. Operational buttons can be sometimes a bit tricky. Will take some getting to.

This is a great pair of headphones. The battery life is great, they charge quickly and the case holds a fantastic charge and can charge the earbuds several times.

Works great. Very satisfied with the quality of this item.

It is great for my Galaxy S23 Ultra but the only hang up I have is battery life. Headphones doesn't seem to last more than a couple of hours.

Audio is great no issues connecting to multiple devices. Bass is great for earbuds. And the noise canceling is surprisingly good.

Got them for our son and he always uses them. Loved how the noise cancelation works.

The sound is good and also battery life. Only issue I have is being able to pass and answer calls from ear piece.

Love that headphones The fit is okay battery life was terrible

The best service ive i ever gotten by best buy really good communication

I really like these for the features and quality of sound but have a bit of an issue with comfort levels. I wear these all day and they are great for going between loud and quiet environments but over time they tend to cause very minor irritation from pressure.

Great earbuds by far. Noise Cancelling is pretty good compared to other ones ive owned. I give it a solid 8/10. Battery does last quite a long time as well. I use these on a daily for work and home.

These ear buds have very good noise reduction and they fit very nice.

The only reason that I shop at Best Buy (instead of purchase through Amazon or direct with a manufacturer) is for the assurance that the product that I purchase will work for a reasonable amount of time under normal circumstances. In the case that something I purchased turns out to be defective, my understanding is that Best Buy would stand by the product they sold, support a loyal customer and replace the defective product for one that works. Best Buy would take on the hassle of dealing with the manufacturer to make things right. Welp, I was sorely mistaken. Best Buy is not the Customer Friendly organization that I thought they were. Last week, I was traveling for work and the Samsung Galaxy Buds3 Pro earbuds that I bought on November 3 of last year (only 9 weeks prior) stopped charging and subsequently working. There were no instances of dropping them or misuse since their purchase. I thought, "It's okay, I bought them Best Buy, they should be able to take care of me and make things right." Fast forward 5 days when I'm back from my work trip. I finally have the opportunity to go to the Best Buy store where I purchased them (Maple Grove, MN) and get this defective product replaced. I was sorely disappointed. Not only would Best Buy not replace them, the manager said that if I paid $50 more for their Best Buy Membership, only then would they maybe be able to do something (but don't forget about the other deals that the membership comes with!!!!). This part I clarified. $50 more to Best Buy, only then would they help me. The manager that I dealt with was also a captain of hindsight reminding me that if I had purchased insurance, he could've helped me. VERY insightful, not at all helpful. I had purchased the last 4 generations of the Galaxy earbuds from Best Buy, all of which still work to this day. Let me reiterate something, I take care of my products. I should not need to purchase extra insurance in case a manufacturer sells a defective product to Best Buy. Best Buy should be there for their customers. This is not about money. The ONLY reason to shop at Best Buy, good and fair customer service, I realize now does not exist. Going forward, I will be purchasing everything directly from manufacturers if that's who I need to deal with in the case of defective product situations anyway. I'm writing this for Best Buy's benefit... I hope Best Buy rethinks the way that they refuse to support loyal customers (I could go anywhere to spend my money) because I'd hate to see more people go through this disappointing experience. I'd love to write more, but the manger at the Best Buy in Maple Grove, MN made it very clear (and again I had him clarify this), even though I bought the defective earbuds from Best Buy well less than 3 months prior, Best Buy will pass the buck to me and I must deal with Samsung by myself to get something that works.

The sound quality is amazing, and all of the features are handy to have even if you're like me and dont use them often. My only complaint is it's difficult to get the buds to stay in my ears sometimes, especially if im doing something active. Otherwise they're great and im happy with the purchase