Customer Ratings & Reviews

Salutations Djeung, thanks for taking the time out of your busy schedule to share your thoughts with us about your Samsung Galaxy Buds3 Pro. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Galaxy AI features were first introduced with the Galaxy S24 and are included on the S25 series, Z Fold6 and Z Flip6. As the One UI 6.1 or higher software update rolls out, a range of additional devices will be receiving the update with Galaxy AI. Feel free to check out, "How to get Galaxy AI features on your phone or tablet" if you would like to learn more. If you would like to share any other feedback with us or if you would like any further assistance, please feel free to reach out to Support. Thank you for being a faithful Samsung customer. - Debra

Aloha Worthtobuy, thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Buds3 Pro. We value your feedback as we are committed to constant innovation as we strive to improve the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. It's important to wear your earbuds properly for many reasons. You'll get better sound quality from them, they'll fit more comfortably, and they'll stay in your ears. Wearing them improperly can cause discomfort, sound leaks, and makes them more likely to fall out. As you know, the Galaxy Buds3 Pro come with different sized ear tips. The first thing you want to do is make sure they have the right size tips for your ears. You want them to fit so that there isn't a gap between your ear and the ear tip. This helps to avoid sound leaks and ensure optimal audio. Once you have the right tips on your buds: 1. Check the bottom of the earbuds for directional marks. You will see an L and an R. 2. Insert the R bud into your right ear with the R facing you. 3. Insert the L bud into your left ear with the L facing you. 4. Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. 5. You can adjust the buds by rotating them forwards and backwards until the fit feels right. You can also run an earbud fit test in the Galaxy Wearable app to ensure you have the proper fit. To run an Earbud fit test, 1. Open the Galaxy Wearable app on your connected phone. 2. From the Buds3 Pro screen, tap Sound quality and effects. 3. Tap Earbud fit test. 4. The screen will display either In ear or Not in ear. Make sure both buds are in your ears, and then tap Start. 5. The buds will chime for a few seconds, and then the app will display your results. It may say Poor fit or Good fit. If the fit is poor, make small adjustments and then tap Try again. 6. Continue running the fit test and making adjustments until you get a good fit result for both buds. If you would like more information regarding fit, feel free to check out "How to wear your Samsung Galaxy Buds3 and 3 Pro." Here's a few reasons why you may have inaccuracies while using the "Find My" feature:
* Bluetooth's range: Make sure your earbuds are within the Bluetooth range of your phone (usually around 30 feet).
* Battery level: Low battery on your earbuds can hinder the "Find My Earbuds" feature.
* IR sensor obstruction: Check for any debris or dirt on the earbud's IR sensor which might be blocking its functionality.
* App updates: Ensure you have the latest version of the "Galaxy Wearable" app.
* Restart devices: Try restarting both your phone and your Samsung earbuds.
Here's how to utilize "Find My Earbuds" -
* Open the "Galaxy Wearable" app on your phone.
* Select your Samsung earbuds from the device list.
* Tap on "Find My Earbuds" option.
* Your earbuds should start beeping to help you locate them.
If you still can't find your earbuds:
Check recent locations:
* If your earbuds support location tracking, the app might show you their last known location. If you would like any further assistance after reviewing the resources shared, please feel free to contact Support. Thank you for being a staunch Samsung customer. - Debra

Aloha ScottS, thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Buds3 Pro. We value your feedback as we strive to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. The Galaxy Buds3 Pro can provide up to 26 hours of play time per charge, which can be extended to up to 30 hours with a fully charged case. Feel free to check out, "The battery life of your Samsung earbuds" if you would like to learn more. If your Galaxy Buds3 Pro case isn't charging the earbuds, here's a few things you can so right away to help resolve what you may be experiencing with your device:
1. Check for debris on the charging contacts inside the case and on the earbuds.
2. Ensure that your case is charging correctly.
3. Clean the contacts with a soft, dry cloth. Dust, wax, or other debris can build up on the charging contacts, preventing proper contact and charging.
Let us know if you have any questions or if you would like any further assistance afterward by contacting Samsung Support. Thank you for being a staunch Samsung customer. - Debra