Customer Ratings & Reviews

Hey there LaurenR, thank you for finding the time to share your thoughts with us about your Samsung Galaxy Buds3 Pro. We appreciate your feedback as we strive to be innovative and improve the design and functionality of our products. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Select Galaxy AI features require compatible Samsung Galaxy phone, Samsung account login and language preset (English and Spanish pre-installed; other languages require free download). Results may vary. However, without having more information available and without being able to ask you any follow up questions to probe further, I suggest contacting Samsung Support at your earliest convenience for further assistance and/or help with troubleshooting. Thank you for being a valued Samsung customer. - Debra

Good day Drnono502, thank you for taking the opportunity to share your sentiments with us about your experience using the Samsung Galaxy Buds3 Pro. We value your candor as we continue to make improvements on the functionality and design of our product line. Did you know that you don't have to utilize the stems of your device to start and stop your content? You can use voice commands like "play music" or "stop music." Voice control is available in the Galaxy Wearable app, and pinch gestures like a single pinch for play/pause are the default touch controls. If you would like to share any other feedback with us or if you would like any further assistance, please feel free to reach out to Support. Thanks for choosing Samsung! - Debra

Aloha Socialfreakout, thanks for taking the time to share your thoughts with us about your experience using the Samsung Galaxy Buds3 Pro. We appreciate your feedback as we strive in providing the best products with superior functionality on the market for our customers. Wearing your earbuds properly is important for many reasons. You'll get better sound quality from them, they'll fit more comfortably, and they'll stay in your ears. Wearing them improperly can cause discomfort, sound leaks, and makes them more likely to fall out. As you know, the Galaxy Buds3 Pro come with different sized ear tips. The first thing you want to do is make sure they have the right size tips for your ears. You want them to fit so that there isn't a gap between your ear and the ear tip. This helps to avoid sound leaks and ensure optimal audio. Once you have the right tips on your buds: 1. Check the bottom of the earbuds for directional marks. You will see an L and an R. 2. Insert the R bud into your right ear with the R facing you. 3. Insert the L bud into your left ear with the L facing you. 4. Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. 5. You can adjust the buds by rotating them forwards and backwards until the fit feels right. You can also run an earbud fit test in the Galaxy Wearable app to ensure you have the proper fit. To run an Earbud fit test, 1. Open the Galaxy Wearable app on your connected phone. 2. From the Buds3 Pro screen, tap Sound quality and effects. 3. Tap Earbud fit test. 4. The screen will display either In ear or Not in ear. Make sure both buds are in your ears, and then tap Start. 5. The buds will chime for a few seconds, and then the app will display your results. It may say Poor fit or Good fit. If the fit is poor, make small adjustments and then tap Try again. 6. Continue running the fit test and making adjustments until you get a good fit result for both buds. If you would like more information regarding fit, feel free to check out "How to wear your Samsung Galaxy Buds3 and 3 Pro." If you would like any further assistance afterward, feel free to contact Support. Thank you for being a treasured Samsung customer. - Debra