Customer Ratings & Reviews

Greetings DisappointedEars, thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Buds3 Pro. We appreciate your feedback as it provides us the opportunity to remain innovative while improving the functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Transitioning to new devices can feel mind-boggling at times. This is why we offer a plethora of resources that our customers can take advantage of to help with that learning curve. We currently offer interactive simulators and video tutorials to help you get to know your new device and its features. We also offer device manuals and software updates, if you find yourself in need of those as well. To find your Galaxy Buds3 Pro when they are out of the case, use the "Find My Earbuds" feature within the Galaxy Wearable app. If the earbuds are within Bluetooth range, you can make them play a sound to help locate them. If they are not within range, the app will show their last known location on a map. If you would like to share any other feedback with us or if you would like any further assistance, please let us know by contacting Support. Thank you for being a trustworthy Samsung customer. - Debra

Hello CharlesK, thank you for taking the time to share your experience with using the Samsung Galaxy Buds3 Pro. Your constructive feedback allows us to make improvements on our devices. Samsung provides a 12-month warranty on your device for manufacturing defects in materials and workmanship. Please take a moment to review, "How to connect your Samsung Galaxy earbuds" to help resolve what you've described to be experiencing with your device. Let us know afterward if you have any questions for us or if you would like further assistance by reaching out to Support at your earliest convenience. Thank you for being a faithful Samsung customer. - Debra

Howdy ReginaB, thanks for taking the available time out of your day to share your thoughts with us about your Samsung Galaxy Buds3 Pro. We appreciate your candor as we make every effort to improve the design and functionality of our product line. The Galaxy Buds3 Pro require a compatible Galaxy device in order to unlock the full functionality of this device. Without having any details available regarding what you may be experiencing or what troubleshooting steps you have taken with your device, I recommend reaching out to Support for further assistance and/or help with troubleshooting your device. Thank you for being a valued Samsung customer. - Debra

Greetings Creativo, thank you for taking the time to share your feedback with us about your experience using the Samsung Galaxy Buds3 Pro. We appreciate your thoughts as we strive to improve the functionality and performance of our product line. As you know, Samsung offers a 12-month warranty on your device for manufacturing defects in materials and workmanship. If your Galaxy Buds earbuds have no or low volume and poor sound quality on one or both buds, there may be a couple reasons why. You might be wearing the earbuds incorrectly, or the buds could have accumulated dust or debris. Additionally, the audio quality could be affected by outdated software, a low battery, and several other things. Please feel free to review, "No, low, or poor audio quality on Samsung earbuds" to help resolve what you have described to be experiencing with your Galaxy Buds3 Pro. If you would like any further assistance afterward, please feel free to contact Support. Thanks for being a valued Samsung customer. - Debra

Hello JosephP, thank you for finding the time out of your lively day to share your sentiments with us about your Samsung Galaxy Buds3 Pro. We appreciate your feedback as it allows us to improve the design and functionality of our product line while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If your Galaxy Buds earbuds have no or low volume and poor sound quality on one or both buds, there may be a couple reasons why. You might be wearing the earbuds incorrectly, or the buds could have accumulated dust or debris. Additionally, the audio quality could be affected by outdated software, a low battery, and several other things. Please feel free to check out, "No, low, or poor audio quality on Samsung earbuds" to help resolve what you have described to be experiencing with your Galaxy Buds3 Pro. Feel free to reach out to Support afterward if you would like any further assistance. Thank you for being a treasured Samsung customer. - Debra

Salutations RyanT, thanks for taking the time to share your experience with using your Samsung Galaxy Buds3 Pro. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. The Galaxy Buds3 Pro can provide up to 26 hours of play. Please take a moment to review, "The battery life of your Samsung earbuds" if you would like to learn more about battery expectations. If your Galaxy Buds3 Pro case isn't charging the earbuds, here's a few things you can so right away to help resolve what you may be experiencing with your device:
1. Check for debris on the charging contacts inside the case and on the earbuds.
2. Ensure that your case is charging correctly.
3. Clean the contacts with a soft, dry cloth. Dust, wax, or other debris can build up on the charging contacts, preventing proper contact and charging.
If you would like further assistance after reviewing the resource shared, do not hesitate to reach out to Support. We're happy to assist you further! Thank you for being a faithful Samsung customer. - Debra

Aloha Priscilla07, thank you for sharing your feedback with us about your experience using the Samsung Galaxy Buds3 Pro. We strive to provide our customers with exceptional experiences and quality products. Samsung provides a 12-month warranty on your device for manufacturing defects in materials and workmanship. Without having any details available regarding what may be occurring with your device and without being able to ask you any follow up questions to probe further, I recommend reaching out to Support at your earliest convenience for assistance with troubleshooting your device. Thank you for being a dedicated Samsung customer. - Debra

Greetings Yvonne, thank you for finding the time to share your sentiments with us about your experience using the Samsung Galaxy Buds3 Pro. Your feedback is appreciated as we strive to be innovative and improve the design and functionality of our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If your phone cannot connect to your Galaxy Buds series earbuds, getting them to connect again will only take a couple of steps. Performing a restart on the earbuds, resetting the Bluetooth connection, or updating the Galaxy Wearable app will normally fix the issue. However, if you would like to conduct some troubleshooting to help resolve what you have described to be experiencing with your Buds3 Pro, take a look at "Connection issues with Samsung earbuds" when you have the opportunity available. While all of Samsung's earbuds are built to last the entire day, the buds' battery life and charging times may differ depending on the model you have and how you use them. The Buds3 Pro provide up to 26 hours of play time per charge, which can be extended to up to 30 hours with a fully charged case. If you would like to share any other feedback with us regarding your recent purchase or if you would like any further assistance, please do not hesitate to reach out to Support. Thank you for being a dedicated Samsung customer. - Debra

Aloha GusC, thanks for taking the time out of your busy day to share your thoughts with us about your Samsung Galaxy Buds3 Pro. As we strive to be innovative and make improvements on the design and functionality of our product line, your feedback is invaluable. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. Sweat and/or moisture interfering with the charging contacts can be quickly resolved by cleaning the charging pins on both of your earbuds as well as your case with a dry cloth to ensure that they are completely dry before returning your Buds3 Pros to your charging case. If you would like to share any other feedback with us or if you would like any further assistance, please feel free to reach out to Support. Thank you for being a steadfast Samsung customer. - Debra

Greetings BradyP, thank you for finding the opportunity to share your sentiments with us about your experience using the Samsung Galaxy Buds3 Pro. We appreciate your feedback as it provides us the opportunity to remain innovative while improving the functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If your Galaxy Buds3 Pro are not charging properly, I have included a few steps that may help resolve what you may be experiencing with your charging. 1. Use the included charging cable and connect to a USB charger, 2. Check to be sure the case is charging correctly, 3. Verify there is no debris in the charging cradle pin connectors., 4. Check to be sure there is no debris in the charging connect on the Galaxy Buds. 5. Check the Wear app to determine if one bud is not charging and check the bud is fully inside the charging case. If you have any questions for us or if you would like any further assistance, please do not hesitate to contact Support at your earliest convenience. Thank you for being a trustworthy Samsung customer. - Debra

Greetings Zach, thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Buds3 Pro. We appreciate your feedback as it provides us the opportunity to remain innovative while improving the functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. The Galaxy Buds3 Pro can provide up to 26 hours of play time per charge, which can be extended to up to 30 hours with a fully charged case. Feel free to check out, "The battery life of your Samsung earbuds" if you would like to learn more. If you would like to share any other feedback with us or if you would like any further assistance, please let us know by contacting Support. Thank you for being a trustworthy Samsung customer. - Debra

Howdy JosephS, thanks for taking the time to share your thoughts with us about your experience using the Samsung Galaxy Buds3 Pro. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. While all of Samsung's earbuds are built to last the entire day, the buds' battery life and charging times may differ depending on the model you have and how you use them. The Buds3 Pro provide up to 26 hours of play time per charge, which can be extended to up to 30 hours with a fully charged case. Please feel free to review, "All about the Galaxy Buds3 and Buds3 Pro earbuds", "All about your Samsung earbuds’ battery life," and "No, low, or poor audio quality on Samsung earbuds" to help resolve what you've described to be experiencing. If you would like further assistance afterward, please feel free to reach out to Support. Thank you for being a valued Samsung customer. - Debra

Hey there MisterPhilberto, thank you for finding the opportunity to share your sentiments with us about your experience using the Samsung Galaxy Buds3 Pro. We value your feedback as we strive to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. The Galaxy Buds3 Pro can provide up to 26 hours of play time per charge, which can be extended to up to 30 hours with a fully charged case. Feel free to check out, "The battery life of your Samsung earbuds" if you would like to learn more. If your Galaxy Buds3 Pro case isn't charging the earbuds, here's a few things you can so right away to help resolve what you may be experiencing with your device:
1. Check for debris on the charging contacts inside the case and on the earbuds.
2. Ensure that your case is charging correctly.
3. Clean the contacts with a soft, dry cloth. Dust, wax, or other debris can build up on the charging contacts, preventing proper contact and charging.
Let us know if you have any questions or if you would like any further assistance afterward by contacting Samsung Support. Thank you for being a staunch Samsung customer. - Debra

Hi RogerO, thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Buds3 Pro. As we strive to be innovative and make improvements on the design and functionality of our products, your feedback is invaluable. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. While all of Samsung's earbuds are built to last the entire day, the buds' battery life and charging times may differ depending on the model you have and how you use them. The Buds3 Pro provide up to 26 hours of play time per charge, which can be extended to up to 30 hours with a fully charged case. Feel free to check out, "All about the Galaxy Buds3 and Buds3 Pro earbuds" if you would like to learn more. If you would like any further assistance afterward, please feel free to contact Support. Thank you for being a cherished Samsung customer. - Debra

Salutations KimberlyR, thanks for taking the time out of your schedule to share your thoughts with us about your Samsung Galaxy Buds3 Pro. We appreciate your candor as we make every effort to improve the design and functionality of our product line. It's important to wear your earbuds properly for many reasons. You'll get better sound quality from them, they'll fit more comfortably, and they'll stay in your ears. Wearing them improperly can cause discomfort, sound leaks, and makes them more likely to fall out. As you know, the Galaxy Buds3 Pro come with different sized ear tips. The first thing you want to do is make sure they have the right size tips for your ears. You want them to fit so that there isn't a gap between your ear and the ear tip. This helps to avoid sound leaks and ensure optimal audio. Once you have the right tips on your buds: 1. Check the bottom of the earbuds for directional marks. You will see an L and an R. 2. Insert the R bud into your right ear with the R facing you. 3. Insert the L bud into your left ear with the L facing you. 4. Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. 5. You can adjust the buds by rotating them forwards and backwards until the fit feels right. You can also run an earbud fit test in the Galaxy Wearable app to ensure you have the proper fit. To run an Earbud fit test, 1. Open the Galaxy Wearable app on your connected phone. 2. From the Buds3 Pro screen, tap Sound quality and effects. 3. Tap Earbud fit test. 4. The screen will display either In ear or Not in ear. Make sure both buds are in your ears, and then tap Start. 5. The buds will chime for a few seconds, and then the app will display your results. It may say Poor fit or Good fit. If the fit is poor, make small adjustments and then tap Try again. 6. Continue running the fit test and making adjustments until you get a good fit result for both buds. If you would like more information regarding fit, feel free to check out "How to wear your Samsung Galaxy Buds3 and 3 Pro." Feel free to reach out to Support afterward if you would like any further assistance. Thank you for choosing Samsung! - Debra

Hi there DavidB, thank you for taking the time to share your feedback with us about your experience using the Samsung Galaxy Buds3 Pro. We value your candor as we continue to improve the design and functionality of our product line. Samsung offers a 12-month warranty for manufacturing defects in materials and workmanship. Check out, "No, low, or poor audio quality on Samsung earbuds" to help resolve what you may be experiencing with your audio quality. If you have any questions for us afterward or if you would like any further assistance, please let us know by contacting Support at your leisure. Thanks for being a devoted Samsung customer. - Debra

Hello KevinP, thank you for taking the time to share your feedback with using the Samsung Galaxy Buds3 Pro. Samsung provides a 12-month warranty on your device for manufacturing defects in materials and workmanship. If your phone cannot connect to your Galaxy Bud series earbuds, getting them to connect again will only take a couple of steps. Performing a restart on the earbuds, resetting the Bluetooth connection, or updating the Galaxy Wearable app will normally fix the issue. Check out, "Connection issues with Samsung earbuds" to help resolve what you may be experiencing with your device. If you have any questions for us afterward or if you would like any further assistance, please feel free to reach out to Support at your earliest convenience. Thanks for being a steadfast Samsung customer. - Debra

Howdy Tair, thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Buds3 Pro. We appreciate your feedback as we strive in providing the best products with superior functionality on the market for our customers. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. It's important to wear your earbuds properly for many reasons. You'll get better sound quality from them, they'll fit more comfortably, and they'll stay in your ears. Wearing them improperly can cause discomfort, sound leaks, and makes them more likely to fall out. As you know, the Galaxy Buds3 Pro come with different sized ear tips. The first thing you want to do is make sure they have the right size tips for your ears. You want them to fit so that there isn't a gap between your ear and the ear tip. This helps to avoid sound leaks and ensure optimal audio. Once you have the right tips on your buds: 1. Check the bottom of the earbuds for directional marks. You will see an L and an R. 2. Insert the R bud into your right ear with the R facing you. 3. Insert the L bud into your left ear with the L facing you. 4. Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. 5. You can adjust the buds by rotating them forwards and backwards until the fit feels right. You can also run an earbud fit test in the Galaxy Wearable app to ensure you have the proper fit. To run an Earbud fit test, 1. Open the Galaxy Wearable app on your connected phone. 2. From the Buds3 Pro screen, tap Sound quality and effects. 3. Tap Earbud fit test. 4. The screen will display either In ear or Not in ear. Make sure both buds are in your ears, and then tap Start. 5. The buds will chime for a few seconds, and then the app will display your results. It may say Poor fit or Good fit. If the fit is poor, make small adjustments and then tap Try again. 6. Continue running the fit test and making adjustments until you get a good fit result for both buds. If you would like more information regarding fit, feel free to check out "How to wear your Samsung Galaxy Buds3 and 3 Pro." Feel free to reach out to Support if you have any questions or if you would like any further assistance. Thank you for being a devoted Samsung customer. - Debra