Customer Ratings & Reviews

Greetings Lucky, thanks for taking the time to share your experience with using the Samsung Galaxy Buds3 Pro. Your feedback is appreciated. As you know, Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Please take a moment to review, "Samsung earbud has a static noise" and "No, low, or poor audio quality on Samsung earbuds" to conduct some simple troubleshooting steps on your device to help resolve what you may be experiencing with your audio quality. If you have any questions for us afterward or if you would like any further assistance, please feel free to contact Support. Thanks for being a loyal Samsung customer. - Debra

Salutations MiaL, thanks for taking the opportunity to review your Samsung Galaxy Buds3 Pro. If your Galaxy Buds earbuds have no or low volume and poor sound quality on one or both buds, there may be a couple reasons why. You might be wearing the earbuds incorrectly, or the buds could have accumulated dust or debris. Additionally, the audio quality could be affected by outdated software, a low battery, and several other things. Feel free to check out, "No, low, or poor audio quality on Samsung earbuds" to conduct some troubleshooting steps on your device to help resolve what you've described. If you would like any further assistance afterward or if you would like to share any other feedback with us, do not hesitate to reach out to Support. Thank you for being a dedicated Samsung customer. - Debra

Greetings EddieW, thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Buds3 Pro. Your feedback is appreciated as we strive to be innovative and improve the design and functionality of our products. Without having more information available at this time and without being able to ask you any follow up questions to clarify what you've shared with us, I suggest reaching out to Support for further assistance at your earliest convenience. Thank you for being a dedicated Samsung customer. - Debra

Hello KitaS, thank you for finding the time to share your sentiments with us about your Samsung Galaxy Buds3 Pro. We appreciate your feedback as it allows us to improve the design and functionality of our product line while we remain committed to constant innovation. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. It's important to wear your earbuds properly for many reasons. You'll get better sound quality from them, they'll fit more comfortably, and they'll stay in your ears. Wearing them improperly can cause discomfort, sound leaks, and makes them more likely to fall out. As you know, the Galaxy Buds3 Pro come with different sized ear tips. The first thing you want to do is make sure they have the right size tips for your ears. You want them to fit so that there isn't a gap between your ear and the ear tip. This helps to avoid sound leaks and ensure optimal audio. Once you have the right tips on your buds: 1. Check the bottom of the earbuds for directional marks. You will see an L and an R. 2. Insert the R bud into your right ear with the R facing you. 3. Insert the L bud into your left ear with the L facing you. 4. Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. 5. You can adjust the buds by rotating them forwards and backwards until the fit feels right. You can also run an earbud fit test in the Galaxy Wearable app to ensure you have the proper fit. To run an Earbud fit test, 1. Open the Galaxy Wearable app on your connected phone. 2. From the Buds3 Pro screen, tap Sound quality and effects. 3. Tap Earbud fit test. 4. The screen will display either In ear or Not in ear. Make sure both buds are in your ears, and then tap Start. 5. The buds will chime for a few seconds, and then the app will display your results. It may say Poor fit or Good fit. If the fit is poor, make small adjustments and then tap Try again. 6. Continue running the fit test and making adjustments until you get a good fit result for both buds. If you would like more information regarding fit, feel free to check out "How to wear your Samsung Galaxy Buds3 and 3 Pro." Also take a moment to review, "No, low, or poor audio quality on Samsung earbuds" to help resolve what you may be experiencing with your audio quality. Please do not hesitate to contact us if you would like any further assistance afterward. Thank you for being a treasured Samsung customer. - Debra

Hi HamzaB, thank you for taking the opportunity to share your recent experience with using the Samsung Galaxy Buds3 Pro. We value your feedback as it allows us the opportunity to improve the functionality and design of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. If your Galaxy Buds3 Pro are not charging properly, I have included a few steps that may help resolve what you may be experiencing with your charging. 1. Use the included charging cable and connect to a USB charger, 2. Check to be sure the case is charging correctly, 3. Verify there is no debris in the charging cradle pin connectors., 4. Check to be sure there is no debris in the charging connect on the Galaxy Buds. 5. Check the Wear app to determine if one bud is not charging and check the bud is fully inside the charging case. Please feel free to review, "Samsung earbuds do not turn on or charge" and "All about your Samsung earbuds’ battery life" to help resolve what you may be experiencing with your audio device. If you would like further assistance afterward, please feel free to reach out to Support. Thanks for choosing Samsung! - Debra

Hi there CurtishaJ, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We know how frustrating it is when your device is not operating as intended. We are always happy to assist our customers with any frustrations they are experiencing. Without knowing the details of your experience, we recommend reaching out to our team of experts for assistance in resolving your frustrations. We appreciate you being a Samsung customer. -Elizabeth

Howdy WasiuO, thanks for taking the time to share your experience with using the Samsung Galaxy Buds3 Pro. We appreciate your feedback as we improve the functionality and design of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. The Galaxy Buds3 Pro can provide up to 26 hours of play time per charge, which can be extended to up to 30 hours with a fully charged case. Feel free to check out, "The battery life of your Samsung earbuds" if you would like to learn more. If your Galaxy Buds3 Pro are not charging properly, I have included a few steps that may help resolve what you may be experiencing with your charging. 1. Use the included charging cable and connect to a USB charger, 2. Check to be sure the case is charging correctly, 3. Verify there is no debris in the charging cradle pin connectors., 4. Check to be sure there is no debris in the charging connect on the Galaxy Buds. 5. Check the Wear app to determine if one bud is not charging and check the bud is fully inside the charging case. If you would like any further assistance, please feel free to reach out to Support. Thank you for being a faithful Samsung customer. - Debra

Hey Ahhh, thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Buds3 Pro. Your feedback is invaluable to us as we strive to provide the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. We would love nothing more than to be able to assist you with whatever you may be experiencing with your Galaxy Buds3 Pro but without having more information available and without being able to ask you any follow up questions to probe further, I suggest reaching out to Support if you would like any further assistance with troubleshooting your device further. Thank you for being a trustworthy Samsung customer. - Debra

Aloha Letterman0796, thanks for taking the time out of your busy day to share your thoughts with us about your Samsung Galaxy Buds3 Pro. As we strive to be innovative and make improvements on the design and functionality of our product line, your feedback is invaluable. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If you feel as though your audio quality is not up to par on your Galaxy Buds3 Pro, please take a look at, "No, low, or poor audio quality on Samsung earbuds" to help resolve what you may be experiencing with your device. Let us know if you would like any further assistance afterward by contacting Support. Thank you for being a steadfast Samsung customer. - Debra

Howdy Hakerman, thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Buds3 Pro. We appreciate your feedback as we strive in providing the best products with superior functionality on the market for our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. We would be more than happy to assist you with what you may be experiencing with your Galaxy Buds3 Pro but without having more information available and without being able to ask you any follow up questions to probe further, I recommend reaching out to Support for further assistance with troubleshooting your device. Thank you for being a devoted Samsung customer. - Debra

Hey there DetrickF, thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Buds3 Pro. We appreciate your feedback as it allows us to improve the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. While all of Samsung's earbuds are built to last the entire day, the buds' battery life and charging times may differ depending on the model you have and how you use them. The Buds3 Pro provide up to 26 hours of play time per charge, which can be extended to up to 30 hours with a fully charged case. Feel free to check out, "All about the Galaxy Buds3 and Buds3 Pro earbuds" if you would like to learn more. If you would like any further assistance afterward, please let us know by contacting Support. Thank you for being a treasured Samsung customer. - Debra

Howdy TiffanyE, thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Buds3 Pro. We appreciate your feedback as we strive in providing the best products with superior functionality on the market for our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. While all of Samsung's earbuds are built to last the entire day, the buds' battery life and charging times may differ depending on the model you have and how you use them. The Buds3 Pro provide up to 26 hours of play time per charge, which can be extended to up to 30 hours with a fully charged case. If you're experiencing less than optimal battery life on your device, please feel free to check out "All about your Samsung earbuds’ battery life" to help resolve what you have described to be experiencing. Reach out to Support afterward if you would like any further assistance. Thank you for being a devoted Samsung customer. - Debra

Hi EricD, thank you for sharing your experience of your Samsung Galaxy Buds3 Pro with us. We know how frustrating it is when you have a device that is not meeting your expectations in functionality. We have some great resources available to help you troubleshoot the connection and battery life of your device. These resources are titled "Connection issues with Samsung earbuds", "Galaxy Buds disconnect from phone often", and "All about your Samsung earbuds’ battery life". We also have our team of experts to assist you further if you continue to experience any frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth

Greetings BrianB, thank you for finding the time to share your sentiments with us about your Samsung Galaxy Buds3 Pro. We appreciate your feedback as it provides us the opportunity to remain innovative while improving the functionality of our product line. Sound lag is when the sound output does not match what’s happening on the connected device's screen. There are several reasons why you may experience sound lag on your Samsung earbuds when playing videos or games. However, there is usually an easy fix, such as strengthening the Bluetooth connection. Please take a moment to review, "Sound lags from Samsung earbuds when videos or games are played" to help resolve what you may be experiencing with your Buds3 Pros. Let us know if you have any questions or if you would like any further assistance by contacting Support. Thank you for being a trustworthy Samsung customer. - Debra

Howdy JocelynB, thank you for taking the time to share your experience with using the Samsung Galaxy Buds3 Pro. Your feedback helps us improve the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. The Buds3 Pro offers both Active Noise Cancellation (ANC) for blocking out external noise and Ambient Sound mode for hearing your surroundings. We would be more than happy to assist you with whatever you may be experiencing with your audio quality, however, we need more details regarding what may be occurring before we can do so. Without being able to ask you any follow up questions to probe further, I recommend reaching out to Support if you would like further assistance with troubleshooting your device. Thank you for being a valued Samsung customer. - Debra

Hello there AlfonsoR, thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy Buds3 Pro. We value your feedback as it allows us the opportunity to improve the functionality and design of our products as we strive to be innovative. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Your Galaxy Buds3 Pro provide up to 26 hours of play time per charge, which can be extended to up to 30 hours with a fully charged case. If you're experiencing less than optimal battery life on your Galaxy Buds3 Pro, check out "All about your Samsung earbuds’ battery life" to help resolve what you may be experiencing with your device. If you have questions for us after reviewing the resource provided, let us know by reaching out to Samsung Support at your leisure. Thank you for being a steadfast Samsung customer. - Debra

Aloha YazminM, thanks for taking the time out of your busy day to share your thoughts with us about your Samsung Galaxy Buds3 Pro. As we strive to be innovative and make improvements on the design and functionality of our product line, your feedback is invaluable. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. It's important to wear your earbuds properly for many reasons. You'll get better sound quality from them, they'll fit more comfortably, and they'll stay in your ears. Wearing them improperly can cause discomfort, sound leaks, and makes them more likely to fall out. As you know, the Galaxy Buds3 Pro come with different sized ear tips. The first thing you want to do is make sure they have the right size tips for your ears. You want them to fit so that there isn't a gap between your ear and the ear tip. This helps to avoid sound leaks and ensure optimal audio. Once you have the right tips on your buds: 1. Check the bottom of the earbuds for directional marks. You will see an L and an R. 2. Insert the R bud into your right ear with the R facing you. 3. Insert the L bud into your left ear with the L facing you. 4. Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. 5. You can adjust the buds by rotating them forwards and backwards until the fit feels right. You can also run an earbud fit test in the Galaxy Wearable app to ensure you have the proper fit. To run an Earbud fit test, 1. Open the Galaxy Wearable app on your connected phone. 2. From the Buds3 Pro screen, tap Sound quality and effects. 3. Tap Earbud fit test. 4. The screen will display either In ear or Not in ear. Make sure both buds are in your ears, and then tap Start. 5. The buds will chime for a few seconds, and then the app will display your results. It may say Poor fit or Good fit. If the fit is poor, make small adjustments and then tap Try again. 6. Continue running the fit test and making adjustments until you get a good fit result for both buds. If you would like more information regarding fit, feel free to check out "How to wear your Samsung Galaxy Buds3 and 3 Pro." Also check out, "No, low, or poor audio quality on Samsung earbuds" to help resolve what you may be experiencing with your audio quality. If you have any questions for us after or if you would like any further assistance, please feel free to reach out to Support. Thank you for being a steadfast Samsung customer. - Debra

Howdy StevenR, thanks for taking the available time out of your day to share your thoughts with us about your Samsung Galaxy Buds3 Pro. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. Your Galaxy Buds3 Pro provide up to 26 hours of play time per charge, which can be extended to up to 30 hours with a fully charged case. If you're experiencing less than optimal battery life on your Galaxy Buds3 Pro, check out "All about your Samsung earbuds’ battery life" to help resolve what you may be experiencing with your device. If you have questions for us after reviewing the resource provided, let us know by reaching out to Support at your leisure. Thank you for being a valued Samsung customer. - Debra