Customer Ratings & Reviews

Greetings TheWhisperingEye, thank you for finding the unobstructed time out of your day to share your sentiments with us about your Samsung Galaxy Buds3 Pro. Your feedback is appreciated as we strive to be innovative and improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. As you know, you can utilize the touch pad on the Buds3 Pro to control your music, phone calls, and other useful shortcuts without getting out your phone. With the new design, you can lightly pinch the touch pad one time for the following options: * Play or pause a track * Answer or end a call, or you can quickly pinch the touch pad two times for the following options: * Play the next track. You can also quickly pinch the touch pad three times for the following options: * Play previous track (if done in the first three seconds of a track) * Start the current track over at the beginning (if done after the first three seconds of a track) or you can pinch and hold the touch pad for the following options: * Activate a custom shortcut. * Decline incoming calls * Turn earbud lights on or off (Galaxy Buds3 Pro only when both earbuds are out of the case and not in your ears). You can also swipe up or down on the touch pad to adjust the volume. Adjust the volume on your mobile device if the sound is low while at full volume on the earbuds. * Swipe up to turn the volume up * Swipe down to turn the volume down. Please feel free to check out, "No, low, or poor audio quality on Samsung earbuds" to help resolve what you may be experiencing with your audio quality. The Galaxy Buds3 Pro provide up to 26 hours of play time per charge, which can be extended to up to 30 hours with a fully charged case while the Galaxy Buds2 Pro provide up to 8 hours of play time per charge, which can be extended to up to 30 hours with a fully charged case. If you would like to share additional feedback with us or if you would like any further assistance, do not hesitate to contact Support. Thank you for being a dedicated Samsung customer. - Debra

Salutations DanielS, thanks for taking the time out of your busy schedule to share your thoughts with us about your Samsung Galaxy Buds3 Pro. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. It's important to wear your earbuds properly for many reasons. You'll get better sound quality from them, they'll fit more comfortably, and they'll stay in your ears. Wearing them improperly can cause discomfort, sound leaks, and makes them more likely to fall out. As you know, the Galaxy Buds3 Pro come with different sized ear tips. The first thing you want to do is make sure they have the right size tips for your ears. You want them to fit so that there isn't a gap between your ear and the ear tip. This helps to avoid sound leaks and ensure optimal audio. Once you have the right tips on your buds: 1. Check the bottom of the earbuds for directional marks. You will see an L and an R. 2. Insert the R bud into your right ear with the R facing you. 3. Insert the L bud into your left ear with the L facing you. 4. Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. 5. You can adjust the buds by rotating them forwards and backwards until the fit feels right. You can also run an earbud fit test in the Galaxy Wearable app to ensure you have the proper fit. To run an Earbud fit test, 1. Open the Galaxy Wearable app on your connected phone. 2. From the Buds3 Pro screen, tap Sound quality and effects. 3. Tap Earbud fit test. 4. The screen will display either In ear or Not in ear. Make sure both buds are in your ears, and then tap Start. 5. The buds will chime for a few seconds, and then the app will display your results. It may say Poor fit or Good fit. If the fit is poor, make small adjustments and then tap Try again. 6. Continue running the fit test and making adjustments until you get a good fit result for both buds. If you would like more information regarding fit, feel free to check out "How to wear your Samsung Galaxy Buds3 and 3 Pro." Also check out, "How to change the tips on your Galaxy Buds3 Pro" to help with the installation of your new ear tips. Another great resource is "All about your Samsung earbuds’ battery life." If you have any questions afterward or if you would like further assistance, do not hesitate to contact Support. Thank you for being a faithful Samsung customer. - Debra