Customer Ratings & Reviews

Hello Msdee, thank you for sharing your thoughts with us about your experience using the Samsung Galaxy Buds3 Pro. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. Please take a moment to review, "No, low, or poor audio quality on Samsung earbuds" and "All about your Samsung earbuds’ battery life" to help resolve what you may be experiencing with your device. Let us know if you would like additional assistance afterward by reaching out to Support. Thank you for being a valued Samsung customer. - Debra

Good day JayD, thank you for sharing your sentiments with us about your experience using the Samsung Galaxy Buds3 Pro. We value your candor and critiques as we strive to make improvements on the functionality and performance of our product line. Samsung provides a 12-month warranty on your device for manufacturing defects in materials and workmanship. Wearing them improperly can cause discomfort, sound leaks, and makes them more likely to fall out. As you know, the Galaxy Buds3 Pro come with different sized ear tips. The first thing you want to do is make sure they have the right size tips for your ears. You want them to fit so that there isn't a gap between your ear and the ear tip. This helps to avoid sound leaks and ensure optimal audio. Once you have the right tips on your buds: 1. Check the bottom of the earbuds for directional marks. You will see an L and an R. 2. Insert the R bud into your right ear with the R facing you. 3. Insert the L bud into your left ear with the L facing you. 4. Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. 5. You can adjust the buds by rotating them forwards and backwards until the fit feels right. You can also run an earbud fit test in the Galaxy Wearable app to ensure you have the proper fit. To run an Earbud fit test, 1. Open the Galaxy Wearable app on your connected phone. 2. From the Buds3 Pro screen, tap Sound quality and effects. 3. Tap Earbud fit test. 4. The screen will display either In ear or Not in ear. Make sure both buds are in your ears, and then tap Start. 5. The buds will chime for a few seconds, and then the app will display your results. It may say Poor fit or Good fit. If the fit is poor, make small adjustments and then tap Try again. 6. Continue running the fit test and making adjustments until you get a good fit result for both buds. If you would like more information regarding your Buds3 Pro fit, feel free to check out "How to wear your Samsung Galaxy Buds3 and 3 Pro." If you have any questions for us afterward or if you would like any further assistance, please let us know by contacting Support. Thank you for being a faithful Samsung customer. - Debra

Greetings Tilegeek217, thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Buds3 Pro. We value your feedback as we strive to improve the design and functionality of our product line. When changing the ear tips on your Galaxy Buds3 Pro, make sure to choose the tips that fit your ears, and change them properly using our guideline that are available in "How to change the tips on your Galaxy Buds3 Pro." Be careful when handling the tips, and avoid using your fingernails when pulling off the tips, as they may tear. If you would like to share any other feedback with us or if you would like any further assistance, please let us know by contacting Support. Thanks for being a devoted Samsung customer. - Debra

Hey there CarlosA, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Buds3 Pro. We appreciate your feedback as we strive to be innovative while improving the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. Feel free to review, "No, low, or poor audio quality on Samsung earbuds" to help resolve what you may be experiencing with your audio quality. Reach out to Support afterward if you would like any further assistance with troubleshooting your device further. Thank you for being a valued Samsung customer. - Debra

Aloha Diego, thank you for finding the opportunity to share your sentiments with us about your experience using the Samsung Galaxy Buds3 Pro. We value your feedback as we remain committed to constant innovation as we strive to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. We would love nothing more than to be able to assist you with what you may be experiencing with your device but we need more details regarding what may be occurring before we can do so. Please feel free to contact Support if you would like any further assistance. Thank you for being a staunch Samsung customer. - Debra

Good day John, thanks for taking the time to share your feedback with us about your experience using the Samsung Galaxy Buds3 Pro. We value your candor as we strive to make improvements with the performance and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. We would love nothing more than to be able to assist you with whatever you may be experiencing with your device, however, we need more details regarding what may be occurring before we can do so. Please feel free to contact Support if you would like any further assistance with troubleshooting your device. Thank you for being a loyal Samsung customer. - Debra