Customer Ratings & Reviews

These are great headphones and the active noise cancelling helps

Great product would defenitly buy again the audio quality is pretty good

Great earbuds with very good sound. Would definitely recommend to others

Great fit amazing sound and noise cancelation is great

My son is really enjoying these ipods, he wanted another pair..

The only reason that I shop at Best Buy (instead of purchase through Amazon or direct with a manufacturer) is for the assurance that the product that I purchase will work for a reasonable amount of time under normal circumstances. In the case that something I purchased turns out to be defective, my understanding is that Best Buy would stand by the product they sold, support a loyal customer and replace the defective product for one that works. Best Buy would take on the hassle of dealing with the manufacturer to make things right. Welp, I was sorely mistaken. Best Buy is not the Customer Friendly organization that I thought they were. Last week, I was traveling for work and the Samsung Galaxy Buds3 Pro earbuds that I bought on November 3 of last year (only 9 weeks prior) stopped charging and subsequently working. There were no instances of dropping them or misuse since their purchase. I thought, "It's okay, I bought them Best Buy, they should be able to take care of me and make things right." Fast forward 5 days when I'm back from my work trip. I finally have the opportunity to go to the Best Buy store where I purchased them (Maple Grove, MN) and get this defective product replaced. I was sorely disappointed. Not only would Best Buy not replace them, the manager said that if I paid $50 more for their Best Buy Membership, only then would they maybe be able to do something (but don't forget about the other deals that the membership comes with!!!!). This part I clarified. $50 more to Best Buy, only then would they help me. The manager that I dealt with was also a captain of hindsight reminding me that if I had purchased insurance, he could've helped me. VERY insightful, not at all helpful. I had purchased the last 4 generations of the Galaxy earbuds from Best Buy, all of which still work to this day. Let me reiterate something, I take care of my products. I should not need to purchase extra insurance in case a manufacturer sells a defective product to Best Buy. Best Buy should be there for their customers. This is not about money. The ONLY reason to shop at Best Buy, good and fair customer service, I realize now does not exist. Going forward, I will be purchasing everything directly from manufacturers if that's who I need to deal with in the case of defective product situations anyway. I'm writing this for Best Buy's benefit... I hope Best Buy rethinks the way that they refuse to support loyal customers (I could go anywhere to spend my money) because I'd hate to see more people go through this disappointing experience. I'd love to write more, but the manger at the Best Buy in Maple Grove, MN made it very clear (and again I had him clarify this), even though I bought the defective earbuds from Best Buy well less than 3 months prior, Best Buy will pass the buck to me and I must deal with Samsung by myself to get something that works.

Like them. They work well. Great buy for the money

Excellent love them great all around sound and easy access

Great sound clear great quality they are very nice to have

Ive owned every generation of buds from samsung and these are easily the best

AWESOME PERFORMANCE -GOOD FIT - Charges effortlessly

Bought these as open box-excellent condition which stated it had all original parts it comes with. it was missing key parts , like any ear tips at all , charging cable etc. I decided to return them and the employee who helped me was extremely nice and processed everything very quickly.

Very good earbuds works great. Joy to listen to music and calls are clear.

Love this earpods sound good cancelation sound proof

Amazing noise canceling. Sound and features are amazing. I love them

The sound is great. Still trying to see which earpieces fit best. Found some good ear hooks that attach to keep the ear buds from falling out of your ear.

It's very good, bass sound is solid, it's comfortable.

Samsung made the True definition of noise canceling. Worth it!

Best airpad ever I really love it.long life battery

The sound is good quality, fits better than previously ones