Customer Ratings & Reviews
- Model:
- SM-R630NZAAXAR
- SKU:
- 10924372
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.8 out of 5 stars
Customers are saying
Customers are positive about the Galaxy Buds3 Pro Wireless Earbud Headphones sound quality, comfort, battery life, fit, and design. Many also appreciate the connectivity with Samsung products and the numerous features available. However, some customers have expressed concerns regarding the touch controls. Overall, the positive aspects of the product seem to outweigh the negative.
This summary was generated by AI based on customer reviews.
Not happy with them
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not comfortable to wear and the price the them , comes with different size ear tips and neither is fitting . Just not happy overall Was going to return but i noticed was over the 2 week return date because i assumed it was 30 days.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Aloha SandiT, thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Buds3 Pro. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. It's important to wear your earbuds properly for many reasons. You'll get better sound quality from them, they'll fit more comfortably, and they'll stay in your ears. Wearing them improperly can cause discomfort, sound leaks, and makes them more likely to fall out. As you know, the Galaxy Buds3 Pro come with different sized ear tips. The first thing you want to do is make sure they have the right size tips for your ears. You want them to fit so that there isn't a gap between your ear and the ear tip. This helps to avoid sound leaks and ensure optimal audio. Once you have the right tips on your buds: 1. Check the bottom of the earbuds for directional marks. You will see an L and an R. 2. Insert the R bud into your right ear with the R facing you. 3. Insert the L bud into your left ear with the L facing you. 4. Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. 5. You can adjust the buds by rotating them forwards and backwards until the fit feels right. You can also run an earbud fit test in the Galaxy Wearable app to ensure you have the proper fit. To run an Earbud fit test, 1. Open the Galaxy Wearable app on your connected phone. 2. From the Buds3 Pro screen, tap Sound quality and effects. 3. Tap Earbud fit test. 4. The screen will display either In ear or Not in ear. Make sure both buds are in your ears, and then tap Start. 5. The buds will chime for a few seconds, and then the app will display your results. It may say Poor fit or Good fit. If the fit is poor, make small adjustments and then tap Try again. 6. Continue running the fit test and making adjustments until you get a good fit result for both buds. If you would like more information regarding fit, feel free to check out "How to wear your Samsung Galaxy Buds3 and 3 Pro." Let us know if you have any questions afterward or if you would like any further assistance by contacting Support. Thank you for being a valued Samsung customer. - Debra
BAD BUDS
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds were so expensive and they do not stay charged very long. Neither does the case you put them in to recharge them. I don't know if I got a refurbished pair or if they are just bad. Too expensive to not stay charged for very long.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings PeggyD, thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Buds3 Pro. Your feedback is appreciated as we strive to be innovative while improving the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. Your Galaxy Buds3 Pro provide up to 26 hours of play time per charge, which can be extended to up to 30 hours with a fully charged case. Take a moment to review "All about your Samsung earbuds’ battery life" to learn some tips on charging your battery as well as a few precautions. If your Galaxy Buds3 Pro are not charging properly, I have included a few steps that may help resolve what you may be experiencing with your charging. 1. Use the included charging cable and connect to a USB charger, 2. Check to be sure the case is charging correctly, 3. Verify there is no debris in the charging cradle pin connectors., 4. Check to be sure there is no debris in the charging connect on the Galaxy Buds. 5. Check the Wear app to determine if one bud is not charging and check the bud is fully inside the charging case. If you have any questions for us or if you would like any further assistance, please do not hesitate to contact Support at your leisure. Thank you for being a dedicated Samsung customer. - Debra
Looks great but poor quality!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased them because I love my previous Samsung headphones. Although the design is nice, the heaphones feel cheap and easily breakable. I've had them for less than a week, and my right headphone randomly makes "thump, thump, thump," sounds, so I have to exchange them. I do not recommend them and hope they find a unique/sleek design for their next ones!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day Will, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Buds3 Pro. We value your honesty as we improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Please take a moment to review, "No, low, or poor audio quality on Samsung earbuds" to help resolve what you may be experiencing with your audio quality. Feel free to reach out to Support afterward if you have any questions or if you would like further assistance. Thank you for being an unwavering Samsung customer. - Debra
Delivery/Shipping Service
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The shipping service is terrible. Best buy uses a service called roadie. I have been waiting for over 8 hours for my product after the deliverer picked it up from the pick-up location. I don't understand why doesn't Best buy use something regular like FedEx or USPS or regular UPS.
No, I would not recommend this to a friendTotal ripoff do not buy!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely terrible pay this much for an ear bud and they ruin them with an update. These were good but now they sound like absolute trash now. Should have went with a better brand. Dont make the mistake i made and buy this garbage they sound bad and the housing gets random cracks which samsung will say its out of warranty. If you wanna listen to strings on can these are the buds for you.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day Basshead219, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Buds3 Pro. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Please take a moment to review, "No, low, or poor audio quality on Samsung earbuds" to help resolve what you may be experiencing with your Buds3 Pro. If you would like any further assistance after reviewing the resource provided, do not hesitate to contact Samsung Support at your leisure. Thank you for being an unwavering Samsung customer. - Debra
- Pros mentioned:Design, Sound quality
Great buds for Apple users to
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.AWESOME BUDS… I own Apple Pro2’s & Sony XM5’s. I didn’t think anything could top XM5’s- IMHO XM5’s have best sound, fit perfect , Great ANC. BUT, then Galaxy Pro3’s enter the game. These buds sound Awesome! Crisp & LOUD! Buds stay in ears!!! I thought for sure I was going to have to get aftermarket foam tips to keep these in like Apple- no issues. I like the grey color, buds /case are all solid quality. I actually like the lights on buds- adds a little something different & looks good. Buds charge w/ no issues on wireless charger. Now for everyone w/ an iPhone- these will work perfectly. You have to load the app from Windows store and then you can set buds up / custom to your liking. You Will Not have an app for phone. Once you set up buds they hold set up created. So w/ an iPhone Pro3’s Sound is Awesome, can turn on lights, have ANC options, pause/ skip: replay., voice controls etc The slide / button in stem is easy to use & works w/ ease. Hopefully this helps Apple users wondering if they will work who want a change. 2 days been using these buds and they are Great! Having a few of the best buds you can get I would put them in thus order: Galaxy Pro3 (small edge on Sony) Sony XM5 & Apple Pro2.
I would recommend this to a friend You'd be better off letting someone crap in your e
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldnt go into pairing mode right out of the box no matter what I tried. Samsung support was useless as well
No, I would not recommend this to a friendBrand response from Samsung
Posted .Howdy Cobraspec, thank you for taking the time to reach out and share your thoughts with us about your experience using the Samsung Galaxy Buds3 Pro. We appreciate your candor as we improve the performance and functionality of our product line. Galaxy Buds are versatile, wireless earbuds that can connect to several devices so you can get your audio your way. Whether you want to connect them to a phone, tablet, PC, TV, or even a smart watch, they have you covered. They can be used for streaming music and podcasts as well as making and managing phone calls. You can also switch the connection between other devices in your home using the Galaxy Wearable app or your device’s Bluetooth settings. Check out, "How to connect your Samsung Galaxy earbuds" to help resolve what you have described to be experiencing with the pairing process. If you would like any further assistance, do not hesitate to contact Support. Thank you for being a steadfast Samsung customer. - Debra
Gift card?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has anyone ever got a gift card pls stop trying get reviews
I would recommend this to a friendEar bugs
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had to return the item back for the 3rd time.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey Earbugs, thank you for reaching out to share your thoughts with us about your experience using the Samsung Galaxy Buds3 Pro. Without having details available regarding what you may be experiencing with your device and without being able to ask you any follow up questions to probe further, I suggest reaching out to Support if you would like further assistance. Thanks for being a loyal Samsung customer. - Debra
Overpriced under quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound good until the 2 buds stopped connecting with each other. Used the warrenty with samsung and they couldnt fix the issue so samsung gave me full refund. This has nothing to do woth best buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey Bsgamer, thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Buds3 Pro. Your feedback is invaluable to us as we strive to provide the best products with superior functionality on the market to our customers. As you know, Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Check out, "Sync the Samsung earbuds to each other" to help resolve what you have described to be experiencing with your device. Feel free to contact Support afterward if you would like any further assistance. Thank you for being a trustworthy Samsung customer. - Debra
Beware-Failed and samsung will not warranty
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had issues within the first month of sound distortion and screeching in the ear. Issue got worse and worse so sent in for warranty repair. Samsung wants 200 for repair and not covered under warranty even though they are less than 5 months old. I would highly recommend staying away from these.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings Lucky, thanks for taking the time to share your experience with using the Samsung Galaxy Buds3 Pro. Your feedback is appreciated. As you know, Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Please take a moment to review, "Samsung earbud has a static noise" and "No, low, or poor audio quality on Samsung earbuds" to conduct some simple troubleshooting steps on your device to help resolve what you may be experiencing with your audio quality. If you have any questions for us afterward or if you would like any further assistance, please feel free to contact Support. Thanks for being a loyal Samsung customer. - Debra
Won't charge
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these January 26th and the case won't charge using the c charger or wireless. Unfortunately i didnt buy the warranty, that's my fault but it still isn't right that i paid $260 and they are broke in under 5 months
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day RodneyD, thanks for taking the time to share your thoughts with us about your experience with using the Samsung Galaxy Buds3 Pro. We appreciate your feedback as we strive to improve the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. If your Galaxy Buds3 Pro are not charging properly, I have included a few steps that may help resolve what you may be experiencing with your charging. 1. Use the included charging cable and connect to a USB charger, 2. Check to be sure the case is charging correctly, 3. Verify there is no debris in the charging cradle pin connectors., 4. Check to be sure there is no debris in the charging connect on the Galaxy Buds. 5. Check the Wear app to determine if one bud is not charging and check the bud is fully inside the charging case. If you have any questions for us or if you would like any further assistance, please feel free to contact Support. Thank you for being a faithful Samsung customer. - Debra
Defective
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The right ear plugs does not work fine, in the other hand the left one is ok
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day SamH, thank you for taking the opportunity to share your feedback with us about your experience using the Samsung Galaxy Buds3 Pro. You may need to manually restart your Galaxy Buds3 Pro. This can also help if you are experiencing minor problems, like if the earbuds are unresponsive. However, you can also perform a factory reset with the Galaxy Wearable app. Please take a moment to review, "Restart or reset your Samsung earbuds" and "Sync the Samsung earbuds to each other" to help resolve what you've described to be experiencing with your device. Let us know afterward if you have any questions or if you would like any further assistance. Thanks for being a devoted Samsung customer. - Debra
Needs work
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds make a loud screaching whistle sound when your hand gets near them and when someone calls it wont answer with earbuds i have to hold the phone to talk i love samsung galaxy phones but the earbuds they can do betteralso when people call its a tty sound smh i need earbuds
No, I would not recommend this to a friendBrand response from Samsung
Posted .Salutations MiaL, thanks for taking the opportunity to review your Samsung Galaxy Buds3 Pro. If your Galaxy Buds earbuds have no or low volume and poor sound quality on one or both buds, there may be a couple reasons why. You might be wearing the earbuds incorrectly, or the buds could have accumulated dust or debris. Additionally, the audio quality could be affected by outdated software, a low battery, and several other things. Feel free to check out, "No, low, or poor audio quality on Samsung earbuds" to conduct some troubleshooting steps on your device to help resolve what you've described. If you would like any further assistance afterward or if you would like to share any other feedback with us, do not hesitate to reach out to Support. Thank you for being a dedicated Samsung customer. - Debra
Not recommended
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Battery backup is very bad and Connectivity issues for everytime I use.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey there MadhavS, thanks for taking the opportunity to share your thoughts with us about your experience using the Samsung Galaxy Buds3 Pro. We value your feedback as it allows us the opportunity to improve the functionality and design of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. The Galaxy Buds3 Pro can provide up to 26 hours of play. Please take a moment to review, "The battery life of your Samsung earbuds" if you would like to learn more about battery expectations. If your Galaxy Buds3 Pro case isn't charging the earbuds, here's a few things you can so right away to help resolve what you may be experiencing with your device:
1. Check for debris on the charging contacts inside the case and on the earbuds.
2. Ensure that your case is charging correctly.
3. Clean the contacts with a soft, dry cloth. Dust, wax, or other debris can build up on the charging contacts, preventing proper contact and charging.
Feel free to also check out, "How to connect your Samsung Galaxy earbuds" if you would like to learn more about compatible options. If you would like further assistance after reviewing the resource shared, do not hesitate to reach out to Samsung Support. We're happy to assist you further! Thank you for being a faithful Samsung customer. - Debra
Bud pro 3
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not impressed with this product. For some reason, you will not stay connected to my cell phone. It keeps trigging the cell phone to go to mic mode.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey there AnthonyJ, thank you for taking the opportunity to share your experience with us about using your Samsung Galaxy Buds3 Pro. We appreciate your candor as we improve the design and functionality of our product line. If your phone cannot connect to your Galaxy Bud series earbuds, getting them to connect again will only take a couple of steps. Performing a restart on the earbuds, resetting the Bluetooth connection, or updating the Galaxy Wearable app will normally fix the issue. Feel free to check out, "Connection issues with Samsung earbuds" to help resolve what you've described to be experiencing with your device. If you have any questions or if you would like any further assistance afterward, do not hesitate to reach out to Support. Thank you for being a valued Samsung customer. - Debra
Dissatisfied
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not impressed with this version. I've tried all 3 rubber tips, the pods dont stay in my ears. The sound quality is like I'm under water all of the time. When im talking on the phone or listening to music, i experience an echoing sound, or sounds of the ocean. People seem to hear me more clearer without them.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello KitaS, thank you for finding the time to share your sentiments with us about your Samsung Galaxy Buds3 Pro. We appreciate your feedback as it allows us to improve the design and functionality of our product line while we remain committed to constant innovation. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. It's important to wear your earbuds properly for many reasons. You'll get better sound quality from them, they'll fit more comfortably, and they'll stay in your ears. Wearing them improperly can cause discomfort, sound leaks, and makes them more likely to fall out. As you know, the Galaxy Buds3 Pro come with different sized ear tips. The first thing you want to do is make sure they have the right size tips for your ears. You want them to fit so that there isn't a gap between your ear and the ear tip. This helps to avoid sound leaks and ensure optimal audio. Once you have the right tips on your buds: 1. Check the bottom of the earbuds for directional marks. You will see an L and an R. 2. Insert the R bud into your right ear with the R facing you. 3. Insert the L bud into your left ear with the L facing you. 4. Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. 5. You can adjust the buds by rotating them forwards and backwards until the fit feels right. You can also run an earbud fit test in the Galaxy Wearable app to ensure you have the proper fit. To run an Earbud fit test, 1. Open the Galaxy Wearable app on your connected phone. 2. From the Buds3 Pro screen, tap Sound quality and effects. 3. Tap Earbud fit test. 4. The screen will display either In ear or Not in ear. Make sure both buds are in your ears, and then tap Start. 5. The buds will chime for a few seconds, and then the app will display your results. It may say Poor fit or Good fit. If the fit is poor, make small adjustments and then tap Try again. 6. Continue running the fit test and making adjustments until you get a good fit result for both buds. If you would like more information regarding fit, feel free to check out "How to wear your Samsung Galaxy Buds3 and 3 Pro." Also take a moment to review, "No, low, or poor audio quality on Samsung earbuds" to help resolve what you may be experiencing with your audio quality. Please do not hesitate to contact us if you would like any further assistance afterward. Thank you for being a treasured Samsung customer. - Debra
Literally a stinky product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had really high hopes for these ear buds, but they have an absolutely disgusting smell to them.i have now found a whole thread about this where users have sent them in for repair and are still stinky afterwards
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings EddieW, thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Buds3 Pro. Your feedback is appreciated as we strive to be innovative and improve the design and functionality of our products. Without having more information available at this time and without being able to ask you any follow up questions to clarify what you've shared with us, I suggest reaching out to Support for further assistance at your earliest convenience. Thank you for being a dedicated Samsung customer. - Debra
Samsung doesn't sell replacement eartips
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Eartips are weak and will break and there is basically no way to buy OEM replacements from Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Aloha Jason, thanks for taking the time out of your busy day to share your thoughts with us about your Samsung Galaxy Buds3 Pro. As we strive to be innovative and make improvements on the design and functionality of our product line, your feedback is invaluable. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Please feel free to check out, "How to change the tips on your Galaxy Buds3 Pro or Buds3 FE" to help resolve what you have described to be experiencing with the changing of your ear tips. If you would like any further assistance afterward, do not hesitate to contact Support. Thank you for being a steadfast Samsung customer. - Debra
Earbuds fail
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The right earbud it doesn't charge since new i have to push it hard to cherge it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Aloha RicardoG, thanks for taking the time to share your thoughts with us about your experience using the Samsung Galaxy Buds3 Pro. As we strive to be innovative and make improvements on the design and functionality of our product line, your feedback is invaluable. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. The Galaxy Buds3 Pro can provide up to 26 hours of play time per charge, which can be extended to up to 30 hours with a fully charged case. Feel free to check out, "The battery life of your Samsung earbuds" if you would like to learn more. If your Galaxy Buds3 Pro case isn't charging the earbuds, here's a few things you can so right away to help resolve what you may be experiencing with your device:
1. Check for debris on the charging contacts inside the case and on the earbuds.
2. Ensure that your case is charging correctly.
3. Clean the contacts with a soft, dry cloth. Dust, wax, or other debris can build up on the charging contacts, preventing proper contact and charging.
Let us know if you have any questions or if you would like any further assistance afterward by contacting Support. Thank you for being a steadfast Samsung customer. - Debra