Customer Ratings & Reviews

Howdy UnhappyCustomer, thanks for sharing your thoughts with us about your experience using the Samsung Galaxy Buds3 Pro. We appreciate your constructive input as we improve our product line. Wearing your earbuds properly is very important for many reasons. You'll get better sound quality from them, they'll fit more comfortably, and they'll stay in your ears. Wearing them improperly can cause discomfort, sound leaks, and makes them more likely to fall out. As you know, the Galaxy Buds3 Pro come with different sized ear tips. The first thing you want to do is make sure they have the right size tips for your ears. You want them to fit so that there isn't a gap between your ear and the ear tip. This helps to avoid sound leaks and ensure optimal audio. Once you have the right tips on your buds: 1. Check the bottom of the earbuds for directional marks. You will see an L and an R. 2. Insert the R bud into your right ear with the R facing you. 3. Insert the L bud into your left ear with the L facing you. 4. Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. 5. You can adjust the buds by rotating them forwards and backwards until the fit feels right. You can also run an earbud fit test in the Galaxy Wearable app to ensure you have the proper fit. To run an Earbud fit test, 1. Open the Galaxy Wearable app on your connected phone. 2. From the Buds3 Pro screen, tap Sound quality and effects. 3. Tap Earbud fit test. 4. The screen will display either In ear or Not in ear. Make sure both buds are in your ears, and then tap Start. 5. The buds will chime for a few seconds, and then the app will display your results. It may say Poor fit or Good fit. If the fit is poor, make small adjustments and then tap Try again. 6. Continue running the fit test and making adjustments until you get a good fit result for both buds. If you would like more information regarding fit, feel free to check out "How to wear your Samsung Galaxy Buds3 and 3 Pro." Your Galaxy Buds3 Pro utilize pinch and swipe gestures on the blade for controls, replacing previous tapping methods. These controls include pinching to play/pause (single), next track (double), or previous track (triple), and swiping up/down for volume. A pinch-and-hold action allows for custom controls or noise cancellation adjustments. If you would like further assistance after checking out the resource shared, please feel free to contact Support at your leisure. Thank you for being a loyal Samsung customer. - Debra

Hey JaysonS, thank you for finding the time to share your sentiments with us about your experience using the Samsung Galaxy Buds3 Pro. Your feedback is invaluable to us as we strive to provide the best products with superior functionality on the market to our customers. To answer calls on your Galaxy Buds3 Pro without touching the blade stems, please enable Voice Commands in the Galaxy Wearable app to say "Answer" or "Reject". You can also configure Auto Call Answer in phone settings to pick up automatically or use head gestures to nod. Feel free to check out, "No, low, or poor audio quality on Samsung earbuds" to help resolve what you may be experiencing with your audio quality. Let us know afterward if you would like further assistance by contacting Support. Thank you for being a faithful Samsung customer. - Debra