Customer Ratings & Reviews

Greetings Smwi, thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Buds3 Pro. We appreciate your feedback as it provides us the opportunity to remain innovative while improving the functionality of our product line as well as the design. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. It's important to wear your earbuds properly for many reasons. You'll get better sound quality from them, they'll fit more comfortably, and they'll stay in your ears. Wearing them improperly can cause discomfort, sound leaks, and makes them more likely to fall out. As you know, the Galaxy Buds3 Pro come with different sized ear tips. The first thing you want to do is make sure they have the right size tips for your ears. You want them to fit so that there isn't a gap between your ear and the ear tip. This helps to avoid sound leaks and ensure optimal audio. Once you have the right tips on your buds: 1. Check the bottom of the earbuds for directional marks. You will see an L and an R. 2. Insert the R bud into your right ear with the R facing you. 3. Insert the L bud into your left ear with the L facing you. 4. Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. 5. You can adjust the buds by rotating them forwards and backwards until the fit feels right. You can also run an earbud fit test in the Galaxy Wearable app to ensure you have the proper fit. To run an Earbud fit test, 1. Open the Galaxy Wearable app on your connected phone. 2. From the Buds3 Pro screen, tap Sound quality and effects. 3. Tap Earbud fit test. 4. The screen will display either In ear or Not in ear. Make sure both buds are in your ears, and then tap Start. 5. The buds will chime for a few seconds, and then the app will display your results. It may say Poor fit or Good fit. If the fit is poor, make small adjustments and then tap Try again. 6. Continue running the fit test and making adjustments until you get a good fit result for both buds. If you would like more information regarding fit, feel free to check out "How to wear your Samsung Galaxy Buds3 and 3 Pro." Feel free to contact Samsung Support if you would like any further assistance after reviewing the resources shared. Thank you for being a trustworthy Samsung customer. - Debra

Thanks for reaching out to share your feedback on the Galaxy Buds3 Pro with us. Your feedback is greatly appreciated as we continue to make improvements. From a conversation with your friends to your favorite afternoon playlist, every audio experience sounds clear and enjoyable with Crystal Sound. Galaxy Buds3 Pro provides up to 26 hours of playtime per charge, which can be extended to up to 30 hours with a fully charged case. By making a couple of adjustments, you can conserve battery power on your earbuds. That way, they'll last when you really need them. Here are some tips you can follow: When you are not using the earbuds, keep them in the charged charging case with the cover closed. Adjust the notification settings from the Galaxy Wearable app on the connected phone. When using iOS, adjust the notification settings in the Galaxy Buds app. Galaxy Buds3 Pro comes with different-sized ear tips. The first thing you want to do is make sure they have the right size tips for your ears. You want them to fit so that there isn't a gap between your ear and the ear tip. This helps to avoid sound leaks and ensure optimal audio. If you need instructions for changing the tips, check out our guide for the Buds3 Pro tips. We are glad to hear that the bud's sound quality has been amazing for you. If you have any further concerns or questions, please do not hesitate to reach out to us at Support. -Kelvin

Greetings AnthonyT, thanks for taking the time to reach out to us about your experience using the Samsung Galaxy Buds3 Pro. As we strive to be innovative and make improvements on the design and functionality of our products, your feedback is invaluable. It's important to wear your earbuds properly for many reasons. You'll get better sound quality from them, they'll fit more comfortably, and they'll stay in your ears. Wearing them improperly can cause discomfort, sound leaks, and makes them more likely to fall out. The Galaxy Buds3 Pro come with different sized ear tips, as you know. The first thing you want to do is make sure they have the right size tips for your ears. You want them to fit so that there isn't a gap between your ear and the ear tip. This helps to avoid sound leaks and ensure optimal audio. Once you have the right tips on your buds: 1. Check the bottom of the earbuds for directional marks. You will see an L and an R. 2. Insert the R bud into your right ear with the R facing you. 3. Insert the L bud into your left ear with the L facing you. 4. Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. 5. You can adjust the buds by rotating them forwards and backwards until the fit feels right. You can also run an earbud fit test in the Galaxy Wearable app to ensure you have the proper fit. To run an Earbud fit test, 1. Open the Galaxy Wearable app on your connected phone. 2. From the Buds3 Pro screen, tap Sound quality and effects. 3. Tap Earbud fit test. 4. The screen will display either In ear or Not in ear. Make sure both buds are in your ears, and then tap Start. 5. The buds will chime for a few seconds, and then the app will display your results. It may say Poor fit or Good fit. If the fit is poor, make small adjustments and then tap Try again. 6. Continue running the fit test and making adjustments until you get a good fit result for both buds. If you would like more information regarding achieving the perfect fit, feel free to review "How to wear your Samsung Galaxy Buds3 and 3 Pro." Feel free to reach out to Support afterward if you would like any further assistance. Thanks for being a cherished faithful customer. - Debra

Aloha BryanS, thanks for taking the time to share your thoughts with us about using your Samsung Galaxy Buds3 Pro. We value your critiques as we strive to improve the functionality and design of our product line. Samsung provides a warranty for manufacturing defects in materials and workmanship. Ambient sound uses the external microphones on your earbuds to let you hear outside noises, so you can still hear important sounds and keep alert of your surroundings while still enjoying that song or podcast. With Ambient sound enabled, feedback may occur when touching the microphone. Make sure the microphone isn't touching your ear when wearing the touching the microphone. Feel free to check out, "Use Ambient sound on your Samsung earbuds" and "Use Active noise canceling on your Samsung earbuds" to learn more about utilizing these features. If you have any questions for us afterward or if you would like any further assistance, do not hesitate to contact Support. Thank you for being a loyal Samsung customer. - Debra

Salutations Unsatisfiedzonycustumer, thanks for sharing your thoughts about your experience using the Samsung Galaxy Buds3 Pro. As we strive to make improvements on the design and functionality of our products, your feedback is invaluable. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. It's important to wear your earbuds properly for many reasons. You'll get better sound quality from them, they'll fit more comfortably, and they'll stay in your ears. Wearing them improperly can cause discomfort, sound leaks, and makes them more likely to fall out. As you know, the Galaxy Buds3 Pro come with different sized ear tips. The first thing you want to do is make sure they have the right size tips for your ears. You want them to fit so that there isn't a gap between your ear and the ear tip. This helps to avoid sound leaks and ensure optimal audio. Once you have the right tips on your buds: 1. Check the bottom of the earbuds for directional marks. You will see an L and an R. 2. Insert the R bud into your right ear with the R facing you. 3. Insert the L bud into your left ear with the L facing you. 4. Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. 5. You can adjust the buds by rotating them forwards and backwards until the fit feels right. You can also run an earbud fit test in the Galaxy Wearable app to ensure you have the proper fit. To run an Earbud fit test, 1. Open the Galaxy Wearable app on your connected phone. 2. From the Buds3 Pro screen, tap Sound quality and effects. 3. Tap Earbud fit test. 4. The screen will display either In ear or Not in ear. Make sure both buds are in your ears, and then tap Start. 5. The buds will chime for a few seconds, and then the app will display your results. It may say Poor fit or Good fit. If the fit is poor, make small adjustments and then tap Try again. 6. Continue running the fit test and making adjustments until you get a good fit result for both buds. If you would like more information regarding fit, feel free to check out "How to wear your Samsung Galaxy Buds3 and 3 Pro." Also check out, "No, low, or poor audio quality on Samsung earbuds." Let us know if you have any questions or if you would like any further assistance by reaching out to Support. Thank you for being a devoted Samsung customer. - Debra