Customer Ratings & Reviews

Hello there AngeliqueD, thanks for taking the time to reach out about your experience using the Samsung Galaxy Buds3 Pro. As we strive to be innovative and make improvements on the design and functionality of our products, your feedback is invaluable. Your Galaxy Buds 3 Pro might fall out while running despite the app's "good fit" because sweat can make your ear tips slippery, ear anatomy varies, and the app test isn't perfect for movement. However, it's important to wear your earbuds properly for many reasons. You'll get better sound quality from them, they'll fit more comfortably, and they'll stay in your ears. Wearing them improperly can cause discomfort, sound leaks, and makes them more likely to fall out. The Galaxy Buds3 Pro come with different sized ear tips. The first thing you want to do is make sure they have the right size tips for your ears. You want them to fit so that there isn't a gap between your ear and the ear tip. This helps to avoid sound leaks and ensure optimal audio. Once you have the right tips on your buds: 1. Check the bottom of the earbuds for directional marks. You will see an L and an R. 2. Insert the R bud into your right ear with the R facing you. 3. Insert the L bud into your left ear with the L facing you. 4. Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. 5. You can adjust the buds by rotating them forwards and backwards until the fit feels right. You can also run an earbud fit test in the Galaxy Wearable app to ensure you have the proper fit. To run an Earbud fit test, 1. Open the Galaxy Wearable app on your connected phone. 2. From the Buds3 Pro screen, tap Sound quality and effects. 3. Tap Earbud fit test. 4. The screen will display either In ear or Not in ear. Make sure both buds are in your ears, and then tap Start. 5. The buds will chime for a few seconds, and then the app will display your results. It may say Poor fit or Good fit. If the fit is poor, make small adjustments and then tap Try again. 6. Continue running the fit test and making adjustments until you get a good fit result for both buds. If you would like more information regarding achieving the perfect fit, feel free to review "How to wear your Samsung Galaxy Buds3 and 3 Pro." Feel free to reach out to Support afterward if you would like any further assistance. Thanks for being a cherished Samsung customer. - Debra

Hi there KennethB, thanks for taking the time to review your experience using the Samsung Galaxy Buds3 Pro. Your feedback is invaluable to us as we strive to provide the best quality product line to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If your Galaxy Buds earbuds have no or low volume and poor sound quality on one or both buds, there may be a couple reasons why. You might be wearing the earbuds incorrectly, or the buds could have accumulated dust or debris. Additionally, the audio quality could be affected by outdated software, a low battery, and several other things. Please take a moment to check out, "No, low, or poor audio quality on Samsung earbuds" to help resolve what you've described to be experiencing with your Galaxy Buds3 Pros. Please feel free to let us know afterward if you have any questions or if you would like any further assistance. Thank you for being a faithful Samsung customer. - Debra

Aloha JrM88, thanks for taking the time out of your busy day to share your thoughts with us about your Samsung Galaxy Buds3 Pro. As we strive to be innovative and make improvements on the design and functionality of our product line, your feedback is invaluable. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If your Galaxy Buds3 Pro are not charging properly, I have included a few steps that may help resolve what you may be experiencing with your charging. 1. Use the included charging cable and connect to a USB charger, 2. Check to be sure the case is charging correctly, 3. Verify there is no debris in the charging cradle pin connectors., 4. Check to be sure there is no debris in the charging connect on the Galaxy Buds. 5. Check the Wear app to determine if one bud is not charging and check the bud is fully inside the charging case. If you have any questions or if you would like any assistance, please feel free to reach out to Support at your leisure. Thank you for being a steadfast Samsung customer. - Debra

Hi there BethK, thank you for taking the opportunity to share your recent experience with using the Samsung Galaxy Buds3 Pro. We value your feedback as it allows us the opportunity to improve the functionality and design of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. If your Galaxy Buds3 Pro are not charging properly, I have included a few steps that may help resolve what you may be experiencing with your charging. 1. Use the included charging cable and connect to a USB charger, 2. Check to be sure the case is charging correctly, 3. Verify there is no debris in the charging cradle pin connectors., 4. Check to be sure there is no debris in the charging connect on the Galaxy Buds. 5. Check the Wear app to determine if one bud is not charging and check the bud is fully inside the charging case. Feel free to check out, "Galaxy Buds disconnect from phone often" and "All about your Samsung earbuds’ battery life" to help resolve what you've described to be experiencing with your device. If you have any questions for us or if you would like any further assistance, please do not hesitate to contact Support at your earliest convenience. Thank you for being a faithful Samsung customer. - Debra

Greetings Zach, thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Buds3 Pro. We appreciate your feedback as it provides us the opportunity to remain innovative while improving the functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. The Galaxy Buds3 Pro can provide up to 26 hours of play time per charge, which can be extended to up to 30 hours with a fully charged case. Feel free to check out, "The battery life of your Samsung earbuds" if you would like to learn more. If you would like to share any other feedback with us or if you would like any further assistance, please let us know by contacting Support. Thank you for being a trustworthy Samsung customer. - Debra

Aloha RussP, thanks for taking the time out of your busy day to share your experience with using the Samsung Galaxy Buds3 Pro. As we strive to be innovative and make improvements on the design and functionality of our product line, your feedback is invaluable. Samsung offers a warranty for manufacturing defects in materials and workmanship. When you have the time available, please take a moment to review, "No, low, or poor audio quality on Samsung earbuds" to help resolve what you've described to be experiencing with your audio quality. Let us know if you have any questions for us afterward or if you would like any further assistance by contacting Support. Thank you for being a valued Samsung customer. - Debra