Customer Ratings & Reviews

Salutations Djeung, thanks for taking the time out of your busy schedule to share your thoughts with us about your Samsung Galaxy Buds3 Pro. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Galaxy AI features were first introduced with the Galaxy S24 and are included on the S25 series, Z Fold6 and Z Flip6. As the One UI 6.1 or higher software update rolls out, a range of additional devices will be receiving the update with Galaxy AI. Feel free to check out, "How to get Galaxy AI features on your phone or tablet" if you would like to learn more. If you would like to share any other feedback with us or if you would like any further assistance, please feel free to reach out to Support. Thank you for being a faithful Samsung customer. - Debra

Hello Snaupl, thank you for taking the time to share your experience with using the Samsung Galaxy Buds3 Pro. We value your feedback as we continue to make improvements on the functionality and performance of our product line. Samsung provides a 12-month warranty on your device for manufacturing defects in materials and workmanship. If your Galaxy Buds have no or low volume and poor sound quality on one or both buds, there may be a couple reasons why. You might be wearing the earbuds incorrectly, or the buds could have accumulated dust or debris. Additionally, the audio quality could be affected by outdated software, a low battery, and several other things. Please take a moment to check out, "No, low, or poor audio quality on Samsung earbuds" and "How to wear your Samsung Galaxy Buds3 and 3 Pro" to help resolve what you may be experiencing with your audio quality. If you have any questions for us afterward or if you would like further assistance, please feel free to contact Support. Thank you for being a staunch Samsung customer. - Debra

Salutations Heyyou, thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Buds3 Pro. We appreciate your feedback as it provides us the opportunity to remain innovative while improving the functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Wearing your earbuds properly is important for many reasons. You'll get better sound quality from them, they'll fit more comfortably, and they'll stay in your ears. Wearing them improperly can cause discomfort, sound leaks, and makes them more likely to fall out. As you know, the Galaxy Buds3 Pro come with different sized ear tips. The first thing you want to do is make sure they have the right size tips for your ears. You want them to fit so that there isn't a gap between your ear and the ear tip. This helps to avoid sound leaks and ensure optimal audio. Once you have the right tips on your buds: 1. Check the bottom of the earbuds for directional marks. You will see an L and an R. 2. Insert the R bud into your right ear with the R facing you. 3. Insert the L bud into your left ear with the L facing you. 4. Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. 5. You can adjust the buds by rotating them forwards and backwards until the fit feels right. You can also run an earbud fit test in the Galaxy Wearable app to ensure you have the proper fit. To run an Earbud fit test, 1. Open the Galaxy Wearable app on your connected phone. 2. From the Buds3 Pro screen, tap Sound quality and effects. 3. Tap Earbud fit test. 4. The screen will display either In ear or Not in ear. Make sure both buds are in your ears, and then tap Start. 5. The buds will chime for a few seconds, and then the app will display your results. It may say Poor fit or Good fit. If the fit is poor, make small adjustments and then tap Try again. 6. Continue running the fit test and making adjustments until you get a good fit result for both buds. If you would like more information regarding your Buds3 Pro fit, feel free to check out "How to wear your Samsung Galaxy Buds3 and 3 Pro." If you would like to share any other feedback with us regarding your recent purchase or if you would like any further assistance, please let us know by contacting Support at your leisure. Thank you for being a valued Samsung customer. - Debra

Salutations Alex, thanks for taking the opportunity to review your Samsung Galaxy Buds3 Pro. Your feedback allows us to remain committed to constant innovation as we strive to improve the design and functionality of our product line. It's important to wear your earbuds properly for many reasons. You'll get better sound quality from them, they'll fit more comfortably, and they'll stay in your ears. Wearing them improperly can cause discomfort, sound leaks, and makes them more likely to fall out. As you know, the Galaxy Buds3 Pro come with different sized ear tips. The first thing you want to do is make sure they have the right size tips for your ears. You want them to fit so that there isn't a gap between your ear and the ear tip. This helps to avoid sound leaks and ensure optimal audio. Once you have the right tips on your buds: 1. Check the bottom of the earbuds for directional marks. You will see an L and an R. 2. Insert the R bud into your right ear with the R facing you. 3. Insert the L bud into your left ear with the L facing you. 4. Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. 5. You can adjust the buds by rotating them forwards and backwards until the fit feels right. You can also run an earbud fit test in the Galaxy Wearable app to ensure you have the proper fit. To run an Earbud fit test, 1. Open the Galaxy Wearable app on your connected phone. 2. From the Buds3 Pro screen, tap Sound quality and effects. 3. Tap Earbud fit test. 4. The screen will display either In ear or Not in ear. Make sure both buds are in your ears, and then tap Start. 5. The buds will chime for a few seconds, and then the app will display your results. It may say Poor fit or Good fit. If the fit is poor, make small adjustments and then tap Try again. 6. Continue running the fit test and making adjustments until you get a good fit result for both buds. If you would like more information regarding fit, feel free to check out "How to wear your Samsung Galaxy Buds3 and 3 Pro." Let us know if you have any questions or if you would like any further assistance after reviewing the resource provided by contacting Samsung Support at your earliest convenience. Thank you for being a dedicated Samsung customer. - Debra

Hey there MattH, thank you for finding the time to share your thoughts with us about your experience using the Samsung Galaxy Buds3 Pro. We appreciate your feedback as we strive to be innovative while improving the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. We'd love to assist you with whatever you may be experiencing with your device but before we can do so, we need some more details. Please feel free to reach out to Support for further assistance. Thank you for being a valued Samsung customer. - Debra