Customer Ratings & Reviews

Hi there KennethB, thanks for taking the time to review your experience using the Samsung Galaxy Buds3 Pro. Your feedback is invaluable to us as we strive to provide the best quality product line to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If your Galaxy Buds earbuds have no or low volume and poor sound quality on one or both buds, there may be a couple reasons why. You might be wearing the earbuds incorrectly, or the buds could have accumulated dust or debris. Additionally, the audio quality could be affected by outdated software, a low battery, and several other things. Please take a moment to check out, "No, low, or poor audio quality on Samsung earbuds" to help resolve what you've described to be experiencing with your Galaxy Buds3 Pros. Please feel free to let us know afterward if you have any questions or if you would like any further assistance. Thank you for being a faithful Samsung customer. - Debra

Good day Meesh, thanks for taking the opportunity to share your experience with using your Samsung Galaxy Buds3 Pro. We value your honesty as we improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Please take a moment to review, "No, low, or poor audio quality on Samsung earbuds" to help resolve what you have described to be occurring with your Buds3 Pro. If you have any question afterward or if you would like any further assistance, let us know by contacting Support. Thanks for being a loyal Samsung customer. - Debra

Aloha Alex, thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Buds3. We value your feedback as we are committed to constant innovation as we strive to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If your earbuds have no or low volume and poor sound quality on one or both buds, there may be a couple reasons why. You might be wearing the earbuds incorrectly, or the buds could have accumulated dust or debris. Additionally, the audio quality could be affected by outdated software, a low battery, and several other things. Please take a moment to review, "No, low, or poor audio quality on Samsung earbuds" to help resolve what you may be experiencing with your audio quality. If you have any questions for us afterward or if you would like any further assistance with troubleshooting your device, let us know by contacting Samsung Support at your earliest convenience. Thank you for being a staunch Samsung customer. - Debra

Hello Travelbones, thank you for finding the time to share your sentiments with us about your experience using the Samsung Galaxy Buds3 Pro. We appreciate your feedback as it allows us to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. The Galaxy Buds3 Pro are designed to work with the Galaxy Wearable app to manage features like noise control, sound settings, and controls. The app is essential for getting the full experience, including custom controls, sound effect adjustments, earbud fit tests, and software updates. Feel free to review, "All about the Galaxy Buds3, Buds3 Pro, and Buds3 FE" as well as the included Quick Start Guide to help resolve what you've described to be experiencing with your device. If you would like any further assistance afterward, please feel free to reach out to Support. Thank you for being a treasured Samsung customer. - Debra

Aloha Happy, thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Buds3 Pro. We value your feedback as we strive to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If your Galaxy S22 Ultra cannot connect to your Galaxy Bud3 Pro, getting them to connect again will only take a couple of steps. Performing a restart on the earbuds, resetting the Bluetooth connection, or updating the Galaxy Wearable app will normally fix the issue. Please feel free to review, "Connection issues with Samsung earbuds" to help resolve what you may be experiencing with your connectivity. If you would like any further assistance afterward, feel free to reach out to Support. Thank you for being a staunch Samsung customer. - Debra

Hi there RBCnNYC, thanks for taking the time to share your thoughts with us about your experience using the Samsung Galaxy Buds3 Pro. Your feedback allows us to improve the functionality and performance of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. It's important to wear your earbuds properly for many reasons. You'll get better sound quality from them, they'll fit more comfortably, and they'll stay in your ears. Wearing them improperly can cause discomfort, sound leaks, and makes them more likely to fall out. As you know, the Galaxy Buds3 Pro come with different sized ear tips. The first thing you want to do is make sure they have the right size tips for your ears. You want them to fit so that there isn't a gap between your ear and the ear tip. This helps to avoid sound leaks and ensure optimal audio. Once you have the right tips on your buds: 1. Check the bottom of the earbuds for directional marks. You will see an L and an R. 2. Insert the R bud into your right ear with the R facing you. 3. Insert the L bud into your left ear with the L facing you. 4. Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. 5. You can adjust the buds by rotating them forwards and backwards until the fit feels right. You can also run an earbud fit test in the Galaxy Wearable app to ensure you have the proper fit. To run an Earbud fit test, 1. Open the Galaxy Wearable app on your connected phone. 2. From the Buds3 Pro screen, tap Sound quality and effects. 3. Tap Earbud fit test. 4. The screen will display either In ear or Not in ear. Make sure both buds are in your ears, and then tap Start. 5. The buds will chime for a few seconds, and then the app will display your results. It may say Poor fit or Good fit. If the fit is poor, make small adjustments and then tap Try again. 6. Continue running the fit test and making adjustments until you get a good fit result for both buds. If you would like more information regarding fit, feel free to check out "How to wear your Samsung Galaxy Buds3 and 3 Pro." The Galaxy Buds3 Pro can provide up to 26 hours of play time per charge, which can be extended to up to 30 hours with a fully charged case. Feel free to check out, "The battery life of your Samsung earbuds" if you would like to learn more. If your Galaxy Buds3 Pro case isn't charging the earbuds, here's a few things you can so right away to help resolve what you may be experiencing with your device: 1. Check for debris on the charging contacts inside the case and on the earbuds. 2. Ensure that your case is charging correctly. 3. Clean the contacts with a soft, dry cloth. Dust, wax, or other debris can build up on the charging contacts, preventing proper contact and charging. Also check out, "Connection issues with Samsung earbuds" to help resolve what you've described regarding your connectivity. Let us know if you have any questions or if you would like any further assistance afterward by contacting Support. Thank you for being a valued customer. - Debra

Hi there Ryan, thank you for taking time out of your day to provide feedback on your Samsung Galaxy Buds3 Pro. We know how disappointing it can be when your device is not operating as intended or expected. For the feedback you mention experiencing with your device, this is most often occurs when you are covering the microphone of your earbuds when placing them in your ears. For the earbuds you always operating in tandem, we have a few articles available to assist you with this experience titled "Sync the Samsung earbuds to each other" and "Connection issues with Samsung earbuds". We also have our team of experts available to assist you directly through chat if you continue to experience frustrations with your device. Thank you for being a Samsung customer. -Elizabeth