Customer Ratings & Reviews

Thanks for reaching out to share your thoughts with us, Duke. Your feedback is invaluable as we continue to make improvements. We see you reached out to share your thoughts about the Galaxy Buds3 Pro. Galaxy Buds3 Pro comes with different-sized ear tips. The first thing you want to do is make sure they have the right size tips for your ears. You want them to fit so that there isn't a gap between your ear and the ear tip. This helps to avoid sound leaks and ensure optimal audio. If you need instructions for changing the tips, check out our guide for the Buds3 Pro tips in our article called "How to change the tips on your Galaxy Buds3 Pro". If you have any further questions or concerns, please do not hesitate to reach out to us at Support. -Kelvin

Howdy NAtoBA, thank you for taking the time to share your feedback with us about your experience using the Samsung Galaxy Buds3 Pro. Your insights provide valuable critiques that will assist us with improving our product line. Samsung provides a 12-month warranty on your device for manufacturing defects in materials and workmanship. Without having any details available regarding what you may be experiencing with your device and without being able to ask you any follow up questions to probe further, I recommend contacting Support if you would like assistance with troubleshooting your device. Thank you for choosing Samsung! - Debra

Hello Mr601613, thank you for finding the time out of your lively day to share your sentiments with us about your Samsung Galaxy Buds3 Pro. We appreciate your feedback as it allows us to improve the design and functionality of our product line while we remain committed to constant innovation. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. When changing the ear tips on your Galaxy Buds3 Pro, make sure to choose the tips that fit your ears, and change them properly using our guidelines. Be careful when handling the tips and avoid using your fingernails when pulling off the tips, as they may tear. Please take a moment to review, "How to change the tips on your Galaxy Buds3 Pro" and check out the video titled, "Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit" to help resolve what you have described to be experiencing with your ear tips. If you would like further assistance, feel free to reach out to us. Thank you for being a treasured Samsung customer. - Debra

Aloha Priscilla07, thank you for sharing your feedback with us about your experience using the Samsung Galaxy Buds3 Pro. We strive to provide our customers with exceptional experiences and quality products. Samsung provides a 12-month warranty on your device for manufacturing defects in materials and workmanship. Without having any details available regarding what may be occurring with your device and without being able to ask you any follow up questions to probe further, I recommend reaching out to Support at your earliest convenience for assistance with troubleshooting your device. Thank you for being a dedicated Samsung customer. - Debra

Howdy SharminA, thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Buds3 Pro. We appreciate your feedback as we strive in providing the best products with superior functionality on the market. It's important to wear your earbuds properly for many reasons. You'll get better sound quality from them, they'll fit more comfortably, and they'll stay in your ears. Wearing them improperly can cause discomfort, sound leaks, and makes them more likely to fall out. As you know, the Galaxy Buds3 Pro come with different sized ear tips. The first thing you want to do is make sure they have the right size tips for your ears. You want them to fit so that there isn't a gap between your ear and the ear tip. This helps to avoid sound leaks and ensure optimal audio. Once you have the right tips on your buds: 1. Check the bottom of the earbuds for directional marks. You will see an L and an R. 2. Insert the R bud into your right ear with the R facing you. 3. Insert the L bud into your left ear with the L facing you. 4. Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. 5. You can adjust the buds by rotating them forwards and backwards until the fit feels right. You can also run an earbud fit test in the Galaxy Wearable app to ensure you have the proper fit. To run an Earbud fit test, 1. Open the Galaxy Wearable app on your connected phone. 2. From the Buds3 Pro screen, tap Sound quality and effects. 3. Tap Earbud fit test. 4. The screen will display either In ear or Not in ear. Make sure both buds are in your ears, and then tap Start. 5. The buds will chime for a few seconds, and then the app will display your results. It may say Poor fit or Good fit. If the fit is poor, make small adjustments and then tap Try again. 6. Continue running the fit test and making adjustments until you get a good fit result for both buds. If you would like more information regarding fit, feel free to check out "How to wear your Samsung Galaxy Buds3 and 3 Pro." If you would like any further assistance after reviewing the resource that has been shared, do not hesitate to contact Samsung Support at your earliest convenience. Thank you for being a devoted Samsung customer. - Debra

Hello there KEG101, thank you for sharing your feedback with us about your experience using the Samsung Galaxy Buds3 Pro. It's important to wear your earbuds properly for many reasons. You'll get better sound quality from them, they'll fit more comfortably, and they'll stay in your ears. Wearing them improperly can cause discomfort, sound leaks, and makes them more likely to fall out. The Galaxy Buds3 Pro come with different sized ear tips. The first thing you want to do is make sure they have the right size tips for your ears. You want them to fit so that there isn't a gap between your ear and the ear tip. This helps to avoid sound leaks and ensure optimal audio. Once you have the right tips on your buds: 1. Check the bottom of the earbuds for directional marks. You will see an L and an R. 2. Insert the R bud into your right ear with the R facing you. 3. Insert the L bud into your left ear with the L facing you. 4. Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. 5. You can adjust the buds by rotating them forwards and backwards until the fit feels right. You can also run an earbud fit test in the Galaxy Wearable app to ensure you have the proper fit. To run an Earbud fit test, 1. Open the Galaxy Wearable app on your connected phone. 2. From the Buds3 Pro screen, tap Sound quality and effects. 3. Tap Earbud fit test. 4. The screen will display either In ear or Not in ear. Make sure both buds are in your ears, and then tap Start. 5. The buds will chime for a few seconds, and then the app will display your results. It may say Poor fit or Good fit. If the fit is poor, make small adjustments and then tap Try again. 6. Continue running the fit test and making adjustments until you get a good fit result for both buds. If you would like more information regarding achieving the perfect fit, please check out "How to wear your Samsung Galaxy Buds3 and 3 Pro." If you would like any further assistance afterward, please do not hesitate to contact Support at your earliest convenience. Thanks for being a dedicated Samsung customer. - Debra

Salutations Sammie, thanks for taking the opportunity to review your Samsung Galaxy Buds3 Pro. Your feedback allows us to remain committed to constant innovation as we strive to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. The "ambient" feature on your Galaxy Buds3 Pro allows you to hear your surroundings clearly by letting in external sounds, while the "noise cancelling" actively blocks out background noise, letting you focus on your audio without distractions. Wearing your earbuds properly is important for many reasons. You'll get better sound quality from them, they'll fit more comfortably, and they'll stay in your ears. Wearing them improperly can cause discomfort, sound leaks, and makes them more likely to fall out. When changing the ear tips on your Galaxy Buds3 Pro, make sure to choose the tips that fit your ears and change them properly. Be careful when handling the tips and avoid using your fingernails when pulling off the tips, as they may tear. The first thing you want to do is make sure they have the right size tips for your ears. You want them to fit so that there isn't a gap between your ear and the ear tip. This helps to avoid sound leaks and ensure optimal audio. Once you have the right tips on your buds: 1. Check the bottom of the earbuds for directional marks. You will see an L and an R. 2. Insert the R bud into your right ear with the R facing you. 3. Insert the L bud into your left ear with the L facing you. 4. Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. 5. You can adjust the buds by rotating them forwards and backwards until the fit feels right. You can also run an earbud fit test in the Galaxy Wearable app to ensure you have the proper fit. To run an Earbud fit test, 1. Open the Galaxy Wearable app on your connected phone. 2. From the Buds3 Pro screen, tap Sound quality and effects. 3. Tap Earbud fit test. 4. The screen will display either In ear or Not in ear. Make sure both buds are in your ears, and then tap Start. 5. The buds will chime for a few seconds, and then the app will display your results. It may say Poor fit or Good fit. If the fit is poor, make small adjustments and then tap Try again. 6. Continue running the fit test and making adjustments until you get a good fit result for both buds. If you would like more information regarding your Buds3 Pro fit, feel free to check out "How to wear your Samsung Galaxy Buds3 and 3 Pro." If you have any questions for us after reviewing the resource provided, do not hesitate to contact Samsung Support. Thank you for being a dedicated Samsung customer. - Debra

Hi ScottP, thank you for taking the time to share your experience with using the Samsung Galaxy Buds3 Pro. Your critiques provide valuable insights that will assist us with improving our product line. Wearing your earbuds properly is important for many reasons. You'll get better sound quality from them, they'll fit more comfortably, and they'll stay in your ears. Wearing them improperly can cause discomfort, sound leaks, and makes them more likely to fall out. The Galaxy Buds3 Pro come with different sized ear tips. The first thing you want to do is make sure they have the right size tips for your ears. You want them to fit so that there isn't a gap between your ear and the ear tip. This helps to avoid sound leaks and ensure optimal audio. Once you have the right tips on your buds: 1. Check the bottom of the earbuds for directional marks. You will see an L and an R. 2. Insert the R bud into your right ear with the R facing you. 3. Insert the L bud into your left ear with the L facing you. 4. Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. 5. You can adjust the buds by rotating them forwards and backwards until the fit feels right. You can also run an earbud fit test in the Galaxy Wearable app to ensure you have the proper fit. To run an Earbud fit test, 1. Open the Galaxy Wearable app on your connected phone. 2. From the Buds3 Pro screen, tap Sound quality and effects. 3. Tap Earbud fit test. 4. The screen will display either In ear or Not in ear. Make sure both buds are in your ears, and then tap Start. 5. The buds will chime for a few seconds, and then the app will display your results. It may say Poor fit or Good fit. If the fit is poor, make small adjustments and then tap Try again. 6. Continue running the fit test and making adjustments until you get a good fit result for both buds. If you would like more information regarding fit, feel free to review "How to wear your Samsung Galaxy Buds3 and 3 Pro." If you would like any further assistance afterward, please feel free to reach out to Support. Thanks for being a loyal Samsung customer. - Debra

Greetings SharonS, thank you for finding the time to share your thoughts with us about your experience using the Samsung Galaxy Buds3 Pro. We value your feedback as it allows us the opportunity to improve the functionality and design of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Wearing your earbuds properly is important for many reasons. You'll get better sound quality from them, they'll fit more comfortably, and they'll stay in your ears. Wearing them improperly can cause discomfort, sound leaks, and makes them more likely to fall out. As you know, the Galaxy Buds3 Pro come with different sized ear tips. The first thing you want to do is make sure they have the right size tips for your ears. You want them to fit so that there isn't a gap between your ear and the ear tip. This helps to avoid sound leaks and ensure optimal audio. Once you have the right tips on your buds: 1. Check the bottom of the earbuds for directional marks. You will see an L and an R. 2. Insert the R bud into your right ear with the R facing you. 3. Insert the L bud into your left ear with the L facing you. 4. Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. 5. You can adjust the buds by rotating them forwards and backwards until the fit feels right. You can also run an earbud fit test in the Galaxy Wearable app to ensure you have the proper fit. To run an Earbud fit test, 1. Open the Galaxy Wearable app on your connected phone. 2. From the Buds3 Pro screen, tap Sound quality and effects. 3. Tap Earbud fit test. 4. The screen will display either In ear or Not in ear. Make sure both buds are in your ears, and then tap Start. 5. The buds will chime for a few seconds, and then the app will display your results. It may say Poor fit or Good fit. If the fit is poor, make small adjustments and then tap Try again. 6. Continue running the fit test and making adjustments until you get a good fit result for both buds. If you would like more information regarding your Buds3 Pro fit, feel free to check out "How to wear your Samsung Galaxy Buds3 and 3 Pro." If you would like any further assistance afterward or if you would like to share additional feedback with us, do not hesitate to reach out to Support at your earliest convenience. Thank you for being a steadfast Samsung customer. - Debra

Aloha JohnP, thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Buds3 Pro. We value your feedback as we are committed to constant innovation as we strive to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. It's important to wear your earbuds properly for many reasons. You'll get better sound quality from them, they'll fit more comfortably, and they'll stay in your ears. Wearing them improperly can cause discomfort, sound leaks, and makes them more likely to fall out. As you know, the Galaxy Buds3 Pro come with different sized ear tips. The first thing you want to do is make sure they have the right size tips for your ears. You want them to fit so that there isn't a gap between your ear and the ear tip. This helps to avoid sound leaks and ensure optimal audio. Once you have the right tips on your buds: 1. Check the bottom of the earbuds for directional marks. You will see an L and an R. 2. Insert the R bud into your right ear with the R facing you. 3. Insert the L bud into your left ear with the L facing you. 4. Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. 5. You can adjust the buds by rotating them forwards and backwards until the fit feels right. You can also run an earbud fit test in the Galaxy Wearable app to ensure you have the proper fit. To run an Earbud fit test, 1. Open the Galaxy Wearable app on your connected phone. 2. From the Buds3 Pro screen, tap Sound quality and effects. 3. Tap Earbud fit test. 4. The screen will display either In ear or Not in ear. Make sure both buds are in your ears, and then tap Start. 5. The buds will chime for a few seconds, and then the app will display your results. It may say Poor fit or Good fit. If the fit is poor, make small adjustments and then tap Try again. 6. Continue running the fit test and making adjustments until you get a good fit result for both buds. If you would like more information regarding fit, feel free to check out "How to wear your Samsung Galaxy Buds3 and 3 Pro." If you have any questions for us afterward or if you would like any further assistance, please feel free to contact Support. Thank you for being a staunch Samsung customer. - Debra

Salutations ShanekaB, thank you for sharing your feedback with us about your experience using the Samsung Galaxy Buds3 Pro. We appreciate your feedback as we continue to improve the performance and functionality of our product line. Samsung provides a 12-month warranty on your device for manufacturing defects in materials and workmanship. If you've upgraded to a new phone or want to switch the devices your earbuds are connected to, you may need to manually restart your Samsung earbuds. This can also help if you are experiencing minor problems, like if the earbuds are unresponsive. However, you can also perform a factory reset with the Galaxy Wearable app. Feel free to check out "Restart or reset your Samsung earbuds" to help resolve what you've described to be experiencing with your Buds3 Pros. Let us know if you would like any further assistance afterward by reaching out to Support at your earliest convenience. Thanks for being a dedicated Samsung customer. - Debra

Salutations DominiqueT, thank you for sharing your experience with using the Samsung Galaxy Buds3 Pro. We value your candor as we take every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. Without having more information available regarding what you may be experiencing with your device and without being able to ask you any follow up questions to probe further, I suggest reaching out to Support for further assistance and/or help with troubleshooting your Galaxy Buds3 Pros. Thank you for being a steadfast Samsung customer. - Debra

Hi there Fisher51, thank you for taking the opportunity to share your recent experience using the Samsung Galaxy Buds3 Pro. We value your feedback as it allows us the opportunity to improve the functionality and design of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. The Galaxy Buds3 Pro can provide up to 26 hours of play. Please take a moment to review, "The battery life of your Samsung earbuds" if you would like to learn more about battery expectations. If your Galaxy Buds3 Pro case isn't charging the earbuds, here's a few things you can so right away to help resolve what you may be experiencing with your device:
1. Check for debris on the charging contacts inside the case and on the earbuds.
2. Ensure that your case is charging correctly.
3. Clean the contacts with a soft, dry cloth. Dust, wax, or other debris can build up on the charging contacts, preventing proper contact and charging.
If you would like further assistance after reviewing the resource shared, do not hesitate to reach out to Samsung Support. We're happy to assist you further! Thank you for being a faithful Samsung customer. - Debra

Hello there JoseD, thank you for finding the time to share your sentiments with us about your Samsung Galaxy Buds3 Pro. We value your feedback as it allows us the opportunity to improve the functionality and design of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Please take a moment to review, "Sync the Samsung earbuds to each other" and "Restart or reset your Samsung earbuds" to help resolve what you have described to be experiencing with your Galaxy Buds3 Pro. Feel free to reach out to Support afterward if you have any questions or if you'd like further assistance with troubleshooting your device. Thank you for being a steadfast Samsung customer. - Debra

Hello Xfullboost, thank you for sharing your thoughts with us about your experience using the Samsung Galaxy Buds3 Pro. Your feedback is crucial as we continue to improve the durability and performance of our product line. The Buds3 Pro are incredibly durable, featuring an IP57 rating for dust and water resistance. They are designed to withstand submersion in fresh water up to 1 meter for 30 minutes. If you would like to share additional feedback with us or if you have any questions, please do not hesitate to contact Support. Thank you for choosing Samsung! - Debra

Aloha BeeCaveGeorge, thank you for sharing your thoughts with us about your experience using the Samsung Galaxy Buds3 Pro. We value your feedback as we continue to make improvements on the performance and functionality of our product line. It's important to wear your earbuds properly for many reasons. You'll get better sound quality from them, they'll fit more comfortably, and they'll stay in your ears. Wearing them improperly can cause discomfort, sound leaks, and makes them more likely to fall out. The Galaxy Buds3 Pro come with different sized ear tips. The first thing you want to do is make sure they have the right size tips for your ears. You want them to fit so that there isn't a gap between your ear and the ear tip. This helps to avoid sound leaks and ensure optimal audio. Once you have the right tips on your buds: 1. Check the bottom of the earbuds for directional marks. You will see an L and an R. 2. Insert the R bud into your right ear with the R facing you. 3. Insert the L bud into your left ear with the L facing you. 4. Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. 5. You can adjust the buds by rotating them forwards and backwards until the fit feels right. You can also run an earbud fit test in the Galaxy Wearable app to ensure you have the proper fit. To run an Earbud fit test, 1. Open the Galaxy Wearable app on your connected phone. 2. From the Buds3 Pro screen, tap Sound quality and effects. 3. Tap Earbud fit test. 4. The screen will display either In ear or Not in ear. Make sure both buds are in your ears, and then tap Start. 5. The buds will chime for a few seconds, and then the app will display your results. It may say Poor fit or Good fit. If the fit is poor, make small adjustments and then tap Try again. 6. Continue running the fit test and making adjustments until you get a good fit result for both buds. If you would like more information regarding achieving the perfect fit, feel free to review "How to wear your Samsung Galaxy Buds3 and 3 Pro." If you would like any further assistance afterward, please do not hesitate to contact Support at your earliest convenience. Thanks for being an unwavering Samsung customer. - Debra

Aloha Vahid, thanks for taking the time to share your experience with using the Samsung Galaxy Buds3 Pro. We value your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If your Galaxy earbuds have no or low volume and poor sound quality on one or both buds, there may be a couple reasons why. You might be wearing the earbuds incorrectly, or the buds could have accumulated dust or debris. Additionally, the audio quality could be affected by outdated software, a low battery, and several other things. Please take a moment to review, "No, low, or poor audio quality on Samsung earbuds" to conduct some troubleshooting steps on your device to help resolve what you may be experiencing with your audio quality. The Galaxy Buds3 Pro can provide up to 26 hours of play. If you're experiencing less than expected battery life, please take a moment to review "The battery life of your Samsung earbuds" if you would like to learn more about battery expectations. If you have any questions afterward or if you would like any further assistance, please feel free to contact Support at your leisure. Thank you for being a staunch Samsung customer. - Debra