Customer Ratings & Reviews
- Model:
- SM-R630NZAAXAR
- SKU:
- 6585614
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.8 out of 5 stars
Customers are saying
Customers are positive about the Galaxy Buds3 Pro Wireless Earbud Headphones sound quality, comfort, battery life, fit, and design. Many also appreciate the connectivity with Samsung products and the numerous features available. However, some customers have expressed concerns regarding the touch controls. Overall, the positive aspects of the product seem to outweigh the negative.
This summary was generated by AI based on customer reviews.
Fragile
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Puppy slapped me causing it to fall for the first time. At this point its been one day after purchasing them. Heard a loud noise that apparently came from the headphned. Didnt work until it died completely and was charged again. Then the right ride while listening to music falling asleep started to play a high pitch noise. They feel cheap, light and they are fragile. Only got these because they didnt have bose...
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day ANUBIS, thanks for sharing your thoughts with us about your experience using the Samsung Galaxy Buds3 Pro. WE value your feedback as we continue to improve the functionality and durability of our product line. Samsung provides a 12-month warranty on your device for manufacturing defects in materials and workmanship. If your Galaxy earbuds have no or low volume and poor sound quality on one or both buds, there may be a couple reasons why. You might be wearing the earbuds incorrectly, or the buds could have accumulated dust or debris. Additionally, the audio quality could be affected by outdated software, a low battery, and several other things. Let us know if you would like any further assistance afterward by reaching out to Support. Thanks for being a valued Samsung customer. - Debra
Worst galaxy buds ive ever had.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive had several galaxy buds since the originals. These are bad build quality, tons of connection and charging issues. Would not recomend
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi GregS, thank you for taking the opportunity to share your thoughts with us your experience using the Samsung Galaxy Buds3 Pro. We appreciate your feedback as we improve the functionality and performance of our product line. Samsung provides a 12-month warranty on your device for manufacturing defects in materials and workmanship. We would love nothing more than to be able to assist you with whatever you may be experiencing with your device but we need more details regarding what may be occurring before we can do so. Please feel free to contact Support at your leisure for further assistance with troubleshooting your device. Thank you for being a devoted Samsung customer. - Debra
Best Samsung buds yet
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome buds best product yet definitely recommend
I would recommend this to a friend
Good sound riddled with bugs and glitches
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had these headphones for a little over 2 months but the constant hardware and software issues keep me from enjoying an otherwise good product. Things like the right earbud not being able to charge no matter how many times you clean the port, inconsistent connections, and update features locked behind the latest phone just to entice the buyer to get an $800+ phone is incredibly anti-consumer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Aloha Faye, thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Buds3 Pro. We value your feedback as we are committed to improve the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. If your Galaxy Buds3 Pro are not charging properly, I have included a few steps that may help resolve what you may be experiencing with your charging. 1. Use the included charging cable and connect to a USB charger, 2. Check to be sure the case is charging correctly, 3. Verify there is no debris in the charging cradle pin connectors., 4. Check to be sure there is no debris in the charging connect on the Galaxy Buds. 5. Check the Wear app to determine if one bud is not charging and check the bud is fully inside the charging case. If you have any questions for us or if you would like any further assistance, please do not hesitate to contact Support at your earliest convenience. Thank you for being a staunch Samsung customer. - Debra
Awesome until they ain't...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've gone through three pair. They're amazing at first. Soundstage is awesome. And then the sound stage disappears as far as any base. Sometimes a factory reset helps. I allegedly threw one set out my truck window out of frustration. It's a shame they break so easily. Call quality in sound stage is amazingly good until it isn't I've noticed other readit posts that are having the same issues.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Joeblowconsumer, thank you for reaching out to share your experience using the Samsung Galaxy Buds3 Pro. Your candor allows us to make improvements on the performance and functionality of our product line. If the soundstage disappears on your Galaxy Buds3 Pro, please clean each earbud and make sure your device is being worn correctly. Next, check for software updates on both your buds and connected device. If what you've described persists, try disabling any spatial audio or audio enhancement settings, resetting the earbuds, or adjusting volume and equalizer settings in the Galaxy Wearable app to help resolve what you may be experiencing. If you have any questions or if you would like any further assistance. Thanks for being a faithful Samsung customer. - Debra
Tried to love them but after 2 months hate them.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First off loved the little part that comes down. But after the first month one stopped charging kept sending me notifications that its not charging to clean so i clean it and it still dont charge. My left one is right now at 70 and the right is at 10 after 5 hours of use. While wearing both the whole time. Bought them 2 months ago and now to get my money back i have to traveI'almost 2 hours away.I've owned every pair of galaxy buds and they never last. Should have known this was going to be the same.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there Cornbred70, thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy Buds3 Pro. We value your feedback as it allows us the opportunity to improve the functionality and design of our products as we strive to be innovative. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If one or both of your Galaxy earbuds are not charging or turning on, the issue may be with the earbuds themselves or the charging case. Using a charger that isn't approved by Samsung may cause charging malfunctions; it's also possible that the earbuds may be damaged. You can try fully charging the case, checking the earbuds for damage, or restarting the earbuds. Please take a moment to review, "The battery life of your Samsung earbuds" and "Samsung earbuds do not turn on or charge" to help resolve what you have described to be experiencing with your earbuds. Feel free to reach out to Samsung Support afterward if you would like any further assistance and/or help with troubleshooting your device. Thank you for being a steadfast Samsung customer. - Debra
Uncomfortable
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality was great but they were very uncomfortable so I had to return them
No, I would not recommend this to a friendBrand response from Samsung
Posted .Howdy ChavaB, thanks for taking the time out of your hectic day to share your thoughts with us about your experience using Samsung Galaxy Buds3 Pro. We appreciate your feedback as we strive in providing the best products with superior functionality on the market for our customers. Wearing your earbuds properly is important for many reasons. You'll get better sound quality from them, they'll fit more comfortably, and they'll stay in your ears. Wearing them improperly can cause discomfort, sound leaks, and makes them more likely to fall out. As you know, the Galaxy Buds3 Pro come with different sized ear tips. The first thing you want to do is make sure they have the right size tips for your ears. You want them to fit so that there isn't a gap between your ear and the ear tip. This helps to avoid sound leaks and ensure optimal audio. Once you have the right tips on your buds: 1. Check the bottom of the earbuds for directional marks. You will see an L and an R. 2. Insert the R bud into your right ear with the R facing you. 3. Insert the L bud into your left ear with the L facing you. 4. Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. 5. You can adjust the buds by rotating them forwards and backwards until the fit feels right. You can also run an earbud fit test in the Galaxy Wearable app to ensure you have the proper fit. To run an Earbud fit test, 1. Open the Galaxy Wearable app on your connected phone. 2. From the Buds3 Pro screen, tap Sound quality and effects. 3. Tap Earbud fit test. 4. The screen will display either In ear or Not in ear. Make sure both buds are in your ears, and then tap Start. 5. The buds will chime for a few seconds, and then the app will display your results. It may say Poor fit or Good fit. If the fit is poor, make small adjustments and then tap Try again. 6. Continue running the fit test and making adjustments until you get a good fit result for both buds. If you would like more information regarding fit, feel free to check out "How to wear your Samsung Galaxy Buds3 and 3 Pro." If you would like any further assistance afterward, feel free to contact Support. Thank you for being a devoted Samsung customer. - Debra
Worst headphones I’ve purchased in years.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Where to begin. I’ve tried all of the ear pieces and none are working at a satisfactory level to keep these headphones from falling out of my ears. I’ve never had this issue before. At the time of this review Samsung has yet to add these to their app to connect with. So it’s just straight Bluetooth with no ability to adjust settings. To make matters slightly worse, if you were to drop these headphones on the ground. Don’t immediately put them back in your ear unless you want a deafening pitch of a noise hitting your ear drums. I’m super disappointed, for the price especially.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Denny, thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Buds3 Pro. As we strive to be innovative and make improvements on the design and functionality of our products, your feedback is invaluable. It's important to wear your earbuds properly for many reasons. You'll get better sound quality from them, they'll fit more comfortably, and they'll stay in your ears. Wearing them improperly can cause discomfort, sound leaks, and makes them more likely to fall out. As you know, the Galaxy Buds3 Pro come with different sized ear tips. The first thing you want to do is make sure they have the right size tips for your ears. You want them to fit so that there isn't a gap between your ear and the ear tip. This helps to avoid sound leaks and ensure optimal audio. Once you have the right tips on your buds: 1. Check the bottom of the earbuds for directional marks. You will see an L and an R. 2. Insert the R bud into your right ear with the R facing you. 3. Insert the L bud into your left ear with the L facing you. 4. Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. 5. You can adjust the buds by rotating them forwards and backwards until the fit feels right. You can also run an earbud fit test in the Galaxy Wearable app to ensure you have the proper fit. To run an Earbud fit test, 1. Open the Galaxy Wearable app on your connected phone. 2. From the Buds3 Pro screen, tap Sound quality and effects. 3. Tap Earbud fit test. 4. The screen will display either In ear or Not in ear. Make sure both buds are in your ears, and then tap Start. 5. The buds will chime for a few seconds, and then the app will display your results. It may say Poor fit or Good fit. If the fit is poor, make small adjustments and then tap Try again. 6. Continue running the fit test and making adjustments until you get a good fit result for both buds. If you would like more information regarding fit, feel free to check out "How to wear your Samsung Galaxy Buds3 and 3 Pro" and "How to connect your Samsung Galaxy earbuds." If you would like any further assistance after reviewing the resources that has been shared, do not hesitate to contact Support at your earliest convenience. Thank you for being a cherished Samsung customer. - Debra
Let down for Samsung
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After reading reviews and being a fan of Samsung I purchased the buds3 pro. Upon receipt they never fit my ears well. Using the noise reduction, I was able to hear a lot of outside sounds when compared to the buds2 pro. Additionally, after a month of having them, the case would magically quit charging and would only blink red when I tried. Read comments it said check the charging point for dust or moisture. They got returned.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Salutations CrvRadio, thanks for taking the opportunity to review your Samsung Galaxy Buds3 Pro. Your feedback allows us to remain committed to constant innovation as we strive to improve the design and functionality of our product line. It's important to wear your earbuds properly for many reasons. You'll get better sound quality from them, they'll fit more comfortably, and they'll stay in your ears. Wearing them improperly can cause discomfort, sound leaks, and makes them more likely to fall out. The Galaxy Buds3 Pro come with different sized ear tips. The first thing you want to do is make sure they have the right size tips for your ears. You want them to fit so that there isn't a gap between your ear and the ear tip. This helps to avoid sound leaks and ensure optimal audio. Once you have the right tips on your buds: 1. Check the bottom of the earbuds for directional marks. You will see an L and an R. 2. Insert the R bud into your right ear with the R facing you. 3. Insert the L bud into your left ear with the L facing you. 4. Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. 5. You can adjust the buds by rotating them forwards and backwards until the fit feels right. You can also run an earbud fit test in the Galaxy Wearable app to ensure you have the proper fit. To run an Earbud fit test, 1. Open the Galaxy Wearable app on your connected phone. 2. From the Buds3 Pro screen, tap Sound quality and effects. 3. Tap Earbud fit test. 4. The screen will display either In ear or Not in ear. Make sure both buds are in your ears, and then tap Start. 5. The buds will chime for a few seconds, and then the app will display your results. It may say Poor fit or Good fit. If the fit is poor, make small adjustments and then tap Try again. 6. Continue running the fit test and making adjustments until you get a good fit result for both buds. If you would like more information regarding fit, feel free to review "How to wear your Samsung Galaxy Buds3 and 3 Pro." Also check out, "Use Active noise canceling on your Samsung earbuds" and "Use Ambient sound on your Samsung earbuds" to help resolve what you have described to be experiencing with your feature. If your Galaxy Buds3 Pro are not charging properly, I have included a few steps that may help resolve what you may be experiencing with your charging. 1. Use the included charging cable and connect to a USB charger, 2. Check to be sure the case is charging correctly, 3. Verify there is no debris in the charging cradle pin connectors., 4. Check to be sure there is no debris in the charging connect on the Galaxy Buds. 5. Check the Wear app to determine if one bud is not charging and check the bud is fully inside the charging case. If you have any questions for us or if you would like any further assistance, please do not hesitate to contact Support. Thank you for being a dedicated Samsung customer. - Debra
Junk Product Ap[parently
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Died after several days use. I tried to get these to pair with my desktop computer. I made multiple attempts, and then they just died and couldn't pair. I later learned that this is a known problem with this product. I am hoping to get a replacement but I"m really angry.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello CharlesK, thank you for taking the time to share your experience with using the Samsung Galaxy Buds3 Pro. Your constructive feedback allows us to make improvements on our devices. Samsung provides a 12-month warranty on your device for manufacturing defects in materials and workmanship. Please take a moment to review, "How to connect your Samsung Galaxy earbuds" to help resolve what you've described to be experiencing with your device. Let us know afterward if you have any questions for us or if you would like further assistance by reaching out to Support at your earliest convenience. Thank you for being a faithful Samsung customer. - Debra
Charging issue
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Due to the design, they don't charge the case doesnt charge the earbuds. I took care of these and had no issues , wasted my money on these for them bot to work properly
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Ange, thanks for sharing your experience with us about using the Samsung Galaxy Buds3 Pro. We value your feedback as we strive to improve the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. If your Galaxy Buds3 Pro are not charging properly, I have included a few steps that may help resolve what you may be experiencing with your charging. 1. Use the included charging cable and connect to a USB charger, 2. Check to be sure the case is charging correctly, 3. Verify there is no debris in the charging cradle pin connectors., 4. Check to be sure there is no debris in the charging connect on the Galaxy Buds. 5. Check the Wear app to determine if one bud is not charging and check the bud is fully inside the charging case. If you have any questions for us or if you would like any further assistance, please do not hesitate to contact Support at your earliest convenience. Thanks for being a loyal Samsung customer. - Debra
A bit backwards
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall it's a good set, though I'm still trying to figure out the translation feature. What's disappointing about these earbuds though are that once their case is closed, they're no longer detectable on the finder app, which to me appears to be a bit backwards.
I would recommend this to a friendBrand response from Samsung
Posted .Greetings DisappointedEars, thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Buds3 Pro. We appreciate your feedback as it provides us the opportunity to remain innovative while improving the functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Transitioning to new devices can feel mind-boggling at times. This is why we offer a plethora of resources that our customers can take advantage of to help with that learning curve. We currently offer interactive simulators and video tutorials to help you get to know your new device and its features. We also offer device manuals and software updates, if you find yourself in need of those as well. To find your Galaxy Buds3 Pro when they are out of the case, use the "Find My Earbuds" feature within the Galaxy Wearable app. If the earbuds are within Bluetooth range, you can make them play a sound to help locate them. If they are not within range, the app will show their last known location on a map. If you would like to share any other feedback with us or if you would like any further assistance, please let us know by contacting Support. Thank you for being a trustworthy Samsung customer. - Debra
Disappointing from Samsung
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was really disappointed with these. They sound okay, but not worth their price. And the battery life isn't very good.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Howdy DarylD, thank you for taking the time to share you experience with using the Samsung Galaxy Buds3 Pro. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. If your Galaxy earbuds have no or low volume and poor sound quality on one or both buds, there may be a couple reasons why. You might be wearing the earbuds incorrectly, or the buds could have accumulated dust or debris. Additionally, the audio quality could be affected by outdated software, a low battery, and several other things. Please take a moment to review, "No, low, or poor audio quality on Samsung earbuds" to conduct some troubleshooting steps on your device to help resolve what you may be experiencing with your audio quality. The Galaxy Buds3 Pro can provide up to 26 hours of play time per charge, which can be extended to up to 30 hours with a fully charged case. Feel free to also check out, "The battery life of your Samsung earbuds" if you would like to learn more. Feel free to reach out to Support afterward if you have any questions or if you would like any further assistance. Thank you for being a staunch Samsung customer. - Debra
They were great first but...
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I enjoyed them for the first few days and then they started making a loud hissing noise, I sent them to samsung to see what the issue was and they claimed it had water damage, mind you I never wet them or used them out, to repair they wanted to charge me the full price of a brand new product... Would not recommend, currently looking for another pair of earbuds to use
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings Creativo, thank you for taking the time to share your feedback with us about your experience using the Samsung Galaxy Buds3 Pro. We appreciate your thoughts as we strive to improve the functionality and performance of our product line. As you know, Samsung offers a 12-month warranty on your device for manufacturing defects in materials and workmanship. If your Galaxy Buds earbuds have no or low volume and poor sound quality on one or both buds, there may be a couple reasons why. You might be wearing the earbuds incorrectly, or the buds could have accumulated dust or debris. Additionally, the audio quality could be affected by outdated software, a low battery, and several other things. Please feel free to review, "No, low, or poor audio quality on Samsung earbuds" to help resolve what you have described to be experiencing with your Galaxy Buds3 Pro. If you would like any further assistance afterward, please feel free to contact Support. Thanks for being a valued Samsung customer. - Debra
Good, but has ANC issues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Generally a pretty good option for Android users, but will have awful artifacts while using ANC sometimes. Basically there are times where instead of protecting your ears, it will amplify an already loud noise instead. I've bought and returned two different pairs because of this. Not ideal for use with tools. I really wish they would fix this. I've never had this occur with AirPods Pro 2 or Pixel Buds Pro 2.
No, I would not recommend this to a friendNot yhe best
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Kinda works, but battery doesn't last 4 hours. Would be nice if they lasted atleast an 8 hour day.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Salutations RyanT, thanks for taking the time to share your experience with using your Samsung Galaxy Buds3 Pro. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. The Galaxy Buds3 Pro can provide up to 26 hours of play. Please take a moment to review, "The battery life of your Samsung earbuds" if you would like to learn more about battery expectations. If your Galaxy Buds3 Pro case isn't charging the earbuds, here's a few things you can so right away to help resolve what you may be experiencing with your device:
1. Check for debris on the charging contacts inside the case and on the earbuds.
2. Ensure that your case is charging correctly.
3. Clean the contacts with a soft, dry cloth. Dust, wax, or other debris can build up on the charging contacts, preventing proper contact and charging.
If you would like further assistance after reviewing the resource shared, do not hesitate to reach out to Support. We're happy to assist you further! Thank you for being a faithful Samsung customer. - Debra
Samsung Earbuds 3pro
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not a fan. I'm not sure if I just don't understand them or if they aren't what I thought I was purchasing. Mostly for the translation . Nothing has translated so far.
I would recommend this to a friendBrand response from Samsung
Posted .Howdy ReginaB, thanks for taking the available time out of your day to share your thoughts with us about your Samsung Galaxy Buds3 Pro. We appreciate your candor as we make every effort to improve the design and functionality of our product line. The Galaxy Buds3 Pro require a compatible Galaxy device in order to unlock the full functionality of this device. Without having any details available regarding what you may be experiencing or what troubleshooting steps you have taken with your device, I recommend reaching out to Support for further assistance and/or help with troubleshooting your device. Thank you for being a valued Samsung customer. - Debra
Samsung earbuds 3
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My earbuds disconnect from my phone rio often Battery life poor
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings Yvonne, thank you for finding the time to share your sentiments with us about your experience using the Samsung Galaxy Buds3 Pro. Your feedback is appreciated as we strive to be innovative and improve the design and functionality of our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If your phone cannot connect to your Galaxy Buds series earbuds, getting them to connect again will only take a couple of steps. Performing a restart on the earbuds, resetting the Bluetooth connection, or updating the Galaxy Wearable app will normally fix the issue. However, if you would like to conduct some troubleshooting to help resolve what you have described to be experiencing with your Buds3 Pro, take a look at "Connection issues with Samsung earbuds" when you have the opportunity available. While all of Samsung's earbuds are built to last the entire day, the buds' battery life and charging times may differ depending on the model you have and how you use them. The Buds3 Pro provide up to 26 hours of play time per charge, which can be extended to up to 30 hours with a fully charged case. If you would like to share any other feedback with us regarding your recent purchase or if you would like any further assistance, please do not hesitate to reach out to Support. Thank you for being a dedicated Samsung customer. - Debra
Weird popping sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return the first pair i bought due to a weird static sound, almost like a popping sound. The second pair has worked better. But still kind of iffy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello JosephP, thank you for finding the time out of your lively day to share your sentiments with us about your Samsung Galaxy Buds3 Pro. We appreciate your feedback as it allows us to improve the design and functionality of our product line while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If your Galaxy Buds earbuds have no or low volume and poor sound quality on one or both buds, there may be a couple reasons why. You might be wearing the earbuds incorrectly, or the buds could have accumulated dust or debris. Additionally, the audio quality could be affected by outdated software, a low battery, and several other things. Please feel free to check out, "No, low, or poor audio quality on Samsung earbuds" to help resolve what you have described to be experiencing with your Galaxy Buds3 Pro. Feel free to reach out to Support afterward if you would like any further assistance. Thank you for being a treasured Samsung customer. - Debra
Dont expect any help if broke
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product itself is phenomenal... when it works. The right side earbud charges about 60% of the time. I tried the usual clean the contacts and earbuds fix, but nothing. Took it in after a couple weeks to see what could be done and was told there was nothing they could do except offer me a refund with a generous $50 deduction from the total refund. Decided to just keep them and use one ear bud.
I would recommend this to a friendBrand response from Samsung
Posted .Greetings BradyP, thank you for finding the opportunity to share your sentiments with us about your experience using the Samsung Galaxy Buds3 Pro. We appreciate your feedback as it provides us the opportunity to remain innovative while improving the functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If your Galaxy Buds3 Pro are not charging properly, I have included a few steps that may help resolve what you may be experiencing with your charging. 1. Use the included charging cable and connect to a USB charger, 2. Check to be sure the case is charging correctly, 3. Verify there is no debris in the charging cradle pin connectors., 4. Check to be sure there is no debris in the charging connect on the Galaxy Buds. 5. Check the Wear app to determine if one bud is not charging and check the bud is fully inside the charging case. If you have any questions for us or if you would like any further assistance, please do not hesitate to contact Support at your earliest convenience. Thank you for being a trustworthy Samsung customer. - Debra