Customer Ratings & Reviews

The only reason that I shop at Best Buy (instead of purchase through Amazon or direct with a manufacturer) is for the assurance that the product that I purchase will work for a reasonable amount of time under normal circumstances. In the case that something I purchased turns out to be defective, my understanding is that Best Buy would stand by the product they sold, support a loyal customer and replace the defective product for one that works. Best Buy would take on the hassle of dealing with the manufacturer to make things right. Welp, I was sorely mistaken. Best Buy is not the Customer Friendly organization that I thought they were. Last week, I was traveling for work and the Samsung Galaxy Buds3 Pro earbuds that I bought on November 3 of last year (only 9 weeks prior) stopped charging and subsequently working. There were no instances of dropping them or misuse since their purchase. I thought, "It's okay, I bought them Best Buy, they should be able to take care of me and make things right." Fast forward 5 days when I'm back from my work trip. I finally have the opportunity to go to the Best Buy store where I purchased them (Maple Grove, MN) and get this defective product replaced. I was sorely disappointed. Not only would Best Buy not replace them, the manager said that if I paid $50 more for their Best Buy Membership, only then would they maybe be able to do something (but don't forget about the other deals that the membership comes with!!!!). This part I clarified. $50 more to Best Buy, only then would they help me. The manager that I dealt with was also a captain of hindsight reminding me that if I had purchased insurance, he could've helped me. VERY insightful, not at all helpful. I had purchased the last 4 generations of the Galaxy earbuds from Best Buy, all of which still work to this day. Let me reiterate something, I take care of my products. I should not need to purchase extra insurance in case a manufacturer sells a defective product to Best Buy. Best Buy should be there for their customers. This is not about money. The ONLY reason to shop at Best Buy, good and fair customer service, I realize now does not exist. Going forward, I will be purchasing everything directly from manufacturers if that's who I need to deal with in the case of defective product situations anyway. I'm writing this for Best Buy's benefit... I hope Best Buy rethinks the way that they refuse to support loyal customers (I could go anywhere to spend my money) because I'd hate to see more people go through this disappointing experience. I'd love to write more, but the manger at the Best Buy in Maple Grove, MN made it very clear (and again I had him clarify this), even though I bought the defective earbuds from Best Buy well less than 3 months prior, Best Buy will pass the buck to me and I must deal with Samsung by myself to get something that works.

I got them to use while riding my motorcycle in hopes that the active noise cancelation will help my ears but still let me hear sirens and other important things. Did very bad for this purpose noise cancelation will turn on and off randomly and sometimes only on one ear which gave me headaches

Sound is great and good canceling sound feature and look nice.

Navigate sound quality abbott noise cancellation, a plus especially in a warehouse.Love these airpods.

They are really great earbuds, I was waiting until they made them like competition since the other ones felt like they would fall

Audio quality is clear, and the bass sound powerful

These buds are so good in sound quality and has many features as well as AI features that I never thought was possible. You can even use it as a hearing aid. An excellent product for sure!

Great sound, the 3d audio is impressive. Noice canceling is really good - up there with 2 or 3 others. I really like all the controls you can do without a phone. Super easy setup and pairing. Probably the easiest thing ive ever paired or connected to

I've enjoyed these buds so far. Solid battery life. Very good sound!!! Only problem I've found is when wearing the buds music will randomly start playing.

Great noise canceling ans sound quality. A bit pricey since inhad found better ear pods for 20$ less but i dont regret the purchase. Plus i have best buy protection in case which the other ear buds wouldnt have.

Battery life is a little short but overall they're great. Sound is good and they're very comfortable. Can't even feel them sometimes

Great earpieces works well had an issue with one but got replaced by Samsung working great currently

Sound is so much better than my other headphones, comes inserts for different sizes, love having the translation features

Best earbuds Ive had, they fit perfectly and have excellent sound

I can't believe how good the sound is on these. I'm really happy I purchased these. These headphones sound so much better than the JBL ones i had previously.

Great product. Battery life isnt as long as i would hope but all the fuctions qoek great noise canceling is super.

It's amazing! I love how customizable it is. You can swipe up and down to change the volume. Tapping can pause and unpause. It auto connects to any samsung device im signed in on. Even when my watch isnt connected to my phone, i can use my ear buds.

Amazing. Samsung buds performance blew me away compared to my Google Pixel buds. The difference in fidelity is remarkable. Great NC as well.

Pretty good except every now and then when putting in the earbuds, theres a very high pitched noise for half a second

Great sound... when they work. Or when the case charges them. I had to return Buds2 Pro for a similar issue - the right bud stopped charging. Buds3 PRo had just come out so I grabbed them. Great sound! Cool features. Then within 2-months the right bud stopped charging and the case just blinks red. What's worse, a call to Samsung will be greeted with techs who don't know about the issue and just tell you to reset or bring the buds in for service. But one Google / Reddit search will show all the Buds3 Pro owners with the same issue. Namely, the Buds work for a few weeks then the right bud stops charging. Buy something else until Samsung gets their act together.