Customer Ratings & Reviews

Hello Mark, thank you for taking the time to share your sentiments with us about your experience using the Samsung Galaxy Buds3 Pro. If you’re experiencing static noises when using one or both of your Galaxy Buds, you can check for updates to your earbuds as well as your connected phone or tablet to ensure your devices have the latest software version. Restarting and resetting your earbuds can also help clear any minor problems. Please take a moment to review, "Samsung earbud has a static noise" and "Optimize your sound experience with Samsung Galaxy earbuds" to help resolve what you have described to be experiencing with your audio quality. Let us know if you would like any further assistance afterward by reaching out to Support. Thanks for choosing Samsung! - Debra

Howdy EddieC, thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Buds3 Pro. We appreciate your feedback as we strive in providing the best products with superior functionality on the market for our customers while staying committed to constant innovation. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. It's important to wear your earbuds properly for many reasons. You'll get better sound quality from them, they'll fit more comfortably, and they'll stay in your ears. Wearing them improperly can cause discomfort, sound leaks, and makes them more likely to fall out. As you know, the Galaxy Buds3 Pro come with different sized ear tips. The first thing you want to do is make sure they have the right size tips for your ears. You want them to fit so that there isn't a gap between your ear and the ear tip. This helps to avoid sound leaks and ensure optimal audio. Once you have the right tips on your buds: 1. Check the bottom of the earbuds for directional marks. You will see an L and an R. 2. Insert the R bud into your right ear with the R facing you. 3. Insert the L bud into your left ear with the L facing you. 4. Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. 5. You can adjust the buds by rotating them forwards and backwards until the fit feels right. You can also run an earbud fit test in the Galaxy Wearable app to ensure you have the proper fit. To run an Earbud fit test, 1. Open the Galaxy Wearable app on your connected phone. 2. From the Buds3 Pro screen, tap Sound quality and effects. 3. Tap Earbud fit test. 4. The screen will display either In ear or Not in ear. Make sure both buds are in your ears, and then tap Start. 5. The buds will chime for a few seconds, and then the app will display your results. It may say Poor fit or Good fit. If the fit is poor, make small adjustments and then tap Try again. 6. Continue running the fit test and making adjustments until you get a good fit result for both buds. If you would like more information regarding fit, feel free to check out "How to wear your Samsung Galaxy Buds3 and 3 Pro." If you would like to answer or end calls while utilizing your Galaxy Buds3 Pro, all you have to do is pinch your Buds3 Pro. To decline incoming calls, just pinch and hold your Buds3 Pro. To skip to the next song while you're enjoying your music, just double pinch your Buds3 Pro. If you would like to share additional feedback with us or if you would like any further assistance, do not hesitate to contact Support. Thank you for being a devoted Samsung customer. - Debra