Customer Ratings & Reviews

Aloha BryanS, thanks for taking the time to share your thoughts with us about using your Samsung Galaxy Buds3 Pro. We value your critiques as we strive to improve the functionality and design of our product line. Samsung provides a warranty for manufacturing defects in materials and workmanship. Ambient sound uses the external microphones on your earbuds to let you hear outside noises, so you can still hear important sounds and keep alert of your surroundings while still enjoying that song or podcast. With Ambient sound enabled, feedback may occur when touching the microphone. Make sure the microphone isn't touching your ear when wearing the touching the microphone. Feel free to check out, "Use Ambient sound on your Samsung earbuds" and "Use Active noise canceling on your Samsung earbuds" to learn more about utilizing these features. If you have any questions for us afterward or if you would like any further assistance, do not hesitate to contact Support. Thank you for being a loyal Samsung customer. - Debra

Salutations SHj1, thanks for taking the time to share your feedback with us about your experience using the Samsung Galaxy Buds3 Pro. We value your candor as we continue to improve our product line based on consumer feedback. Any smell associated with a new device is typically a temporary odor from manufacturing and should dissipate soon. If you would like to share any other feedback with us or if you would like any further assistance, please feel free to reach out to Support at your earliest convenience. Thanks for being a valued Samsung customer. - Debra

Aloha Happy, thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Buds3 Pro. We value your feedback as we strive to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If your Galaxy S22 Ultra cannot connect to your Galaxy Bud3 Pro, getting them to connect again will only take a couple of steps. Performing a restart on the earbuds, resetting the Bluetooth connection, or updating the Galaxy Wearable app will normally fix the issue. Please feel free to review, "Connection issues with Samsung earbuds" to help resolve what you may be experiencing with your connectivity. If you would like any further assistance afterward, feel free to reach out to Support. Thank you for being a staunch Samsung customer. - Debra

Hello TylerJ, thank you for finding the time to share your sentiments with us about your experience using the Samsung Galaxy Buds3 Pro. We appreciate your feedback as it allows us to improve the design and functionality of our product line while we remain committed to constant innovation. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. To adjust the Galaxy Buds 3 Pro volume, please visit the Galaxy Wearable app and adjust the Galaxy Buds3 Pro in the Galaxy Wearable app by setting the touchpad to control the volume, increasing it to max, and then changing it back to your preferred setting. Additionally, clean the earbuds, ensure a proper fit, check for software updates, and adjust the EQ settings within the app. Hope it helps! If you would like to share any other feedback with us or if you would like any further assistance, please feel free to reach out to Support. Thank you for being a treasured Samsung customer. - Debra

Greetings DonS, thank you for finding the time out of your day to share your sentiments with us about your experience using the Samsung Galaxy Buds3 Pro. Your feedback is appreciated as we strive to be innovative and improve the performance and functionality of our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. The translation feature offered relies on your connected Samsung phone's Galaxy AI. The earbuds act as the audio interface, while the phone handles the processing. Without having more information available regarding what you may be experiencing with your feature and without being able to ask you any follow up questions to probe further, I recommend contacting Support for further assistance with troubleshooting your device. Thank you for being a dedicated Samsung customer. - Debra

Salutations Unsatisfiedzonycustumer, thanks for sharing your thoughts about your experience using the Samsung Galaxy Buds3 Pro. As we strive to make improvements on the design and functionality of our products, your feedback is invaluable. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. It's important to wear your earbuds properly for many reasons. You'll get better sound quality from them, they'll fit more comfortably, and they'll stay in your ears. Wearing them improperly can cause discomfort, sound leaks, and makes them more likely to fall out. As you know, the Galaxy Buds3 Pro come with different sized ear tips. The first thing you want to do is make sure they have the right size tips for your ears. You want them to fit so that there isn't a gap between your ear and the ear tip. This helps to avoid sound leaks and ensure optimal audio. Once you have the right tips on your buds: 1. Check the bottom of the earbuds for directional marks. You will see an L and an R. 2. Insert the R bud into your right ear with the R facing you. 3. Insert the L bud into your left ear with the L facing you. 4. Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. 5. You can adjust the buds by rotating them forwards and backwards until the fit feels right. You can also run an earbud fit test in the Galaxy Wearable app to ensure you have the proper fit. To run an Earbud fit test, 1. Open the Galaxy Wearable app on your connected phone. 2. From the Buds3 Pro screen, tap Sound quality and effects. 3. Tap Earbud fit test. 4. The screen will display either In ear or Not in ear. Make sure both buds are in your ears, and then tap Start. 5. The buds will chime for a few seconds, and then the app will display your results. It may say Poor fit or Good fit. If the fit is poor, make small adjustments and then tap Try again. 6. Continue running the fit test and making adjustments until you get a good fit result for both buds. If you would like more information regarding fit, feel free to check out "How to wear your Samsung Galaxy Buds3 and 3 Pro." Also check out, "No, low, or poor audio quality on Samsung earbuds." Let us know if you have any questions or if you would like any further assistance by reaching out to Support. Thank you for being a devoted Samsung customer. - Debra

Greetings AnthonyT, thanks for taking the time to reach out to us about your experience using the Samsung Galaxy Buds3 Pro. As we strive to be innovative and make improvements on the design and functionality of our products, your feedback is invaluable. It's important to wear your earbuds properly for many reasons. You'll get better sound quality from them, they'll fit more comfortably, and they'll stay in your ears. Wearing them improperly can cause discomfort, sound leaks, and makes them more likely to fall out. The Galaxy Buds3 Pro come with different sized ear tips, as you know. The first thing you want to do is make sure they have the right size tips for your ears. You want them to fit so that there isn't a gap between your ear and the ear tip. This helps to avoid sound leaks and ensure optimal audio. Once you have the right tips on your buds: 1. Check the bottom of the earbuds for directional marks. You will see an L and an R. 2. Insert the R bud into your right ear with the R facing you. 3. Insert the L bud into your left ear with the L facing you. 4. Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. 5. You can adjust the buds by rotating them forwards and backwards until the fit feels right. You can also run an earbud fit test in the Galaxy Wearable app to ensure you have the proper fit. To run an Earbud fit test, 1. Open the Galaxy Wearable app on your connected phone. 2. From the Buds3 Pro screen, tap Sound quality and effects. 3. Tap Earbud fit test. 4. The screen will display either In ear or Not in ear. Make sure both buds are in your ears, and then tap Start. 5. The buds will chime for a few seconds, and then the app will display your results. It may say Poor fit or Good fit. If the fit is poor, make small adjustments and then tap Try again. 6. Continue running the fit test and making adjustments until you get a good fit result for both buds. If you would like more information regarding achieving the perfect fit, feel free to review "How to wear your Samsung Galaxy Buds3 and 3 Pro." Feel free to reach out to Support afterward if you would like any further assistance. Thanks for being a cherished faithful customer. - Debra

Good day Meesh, thanks for taking the opportunity to share your experience with using your Samsung Galaxy Buds3 Pro. We value your honesty as we improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Please take a moment to review, "No, low, or poor audio quality on Samsung earbuds" to help resolve what you have described to be occurring with your Buds3 Pro. If you have any question afterward or if you would like any further assistance, let us know by contacting Support. Thanks for being a loyal Samsung customer. - Debra