Customer Ratings & Reviews

Hello there OscarC, thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Buds3 Pro. We value your feedback as it allows us the opportunity to improve the functionality and design of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If your Galaxy Buds3 Pro aren't charging properly, please check for debris on the charging contacts of the earbuds and the case. Ensure the earbuds are properly seated in the case and the charging contacts are aligned. Let us know if you would like any further assistance afterward by contacting Support at your leisure. Thank you for being a steadfast Samsung customer. - Debra

Hi there EliteBuyer, thank you for taking the opportunity to share your recent experience with using the Samsung Galaxy Buds3 Pro. We value your feedback as it allows us the opportunity to improve the functionality and design of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship, linked below. If your Galaxy Buds3 Pro are not charging properly, I have included a few steps that may help resolve what you may be experiencing with your charging. 1. Use the included charging cable and connect to a USB charger, 2. Check to be sure the case is charging correctly, 3. Verify there is no debris in the charging cradle pin connectors., 4. Check to be sure there is no debris in the charging connect on the Galaxy Buds. 5. Check the Wear app to determine if one bud is not charging and check the bud is fully inside the charging case. If you have any questions for us or if you would like any further assistance, please do not hesitate to contact Support at your earliest convenience. Thank you for being a faithful Samsung customer. - Debra

Hey EdgarP, thank you for finding the time to share your sentiments with us about your Samsung Galaxy Buds3 Pro. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. It's important to wear your earbuds properly for many reasons. You'll get better sound quality from them, they'll fit more comfortably, and they'll stay in your ears. Wearing them improperly can cause discomfort, sound leaks, and makes them more likely to fall out. The Galaxy Buds3 Pro come with different sized ear tips. The first thing you want to do is make sure they have the right size tips for your ears. You want them to fit so that there isn't a gap between your ear and the ear tip. This helps to avoid sound leaks and ensure optimal audio. Once you have the right tips on your buds: 1. Check the bottom of the earbuds for directional marks. You will see an L and an R. 2. Insert the R bud into your right ear with the R facing you. 3. Insert the L bud into your left ear with the L facing you. 4. Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. 5. You can adjust the buds by rotating them forwards and backwards until the fit feels right. You can also run an earbud fit test in the Galaxy Wearable app to ensure you have the proper fit. To run an Earbud fit test, 1. Open the Galaxy Wearable app on your connected phone. 2. From the Buds3 Pro screen, tap Sound quality and effects. 3. Tap Earbud fit test. 4. The screen will display either In ear or Not in ear. Make sure both buds are in your ears, and then tap Start. 5. The buds will chime for a few seconds, and then the app will display your results. It may say Poor fit or Good fit. If the fit is poor, make small adjustments and then tap Try again. 6. Continue running the fit test and making adjustments until you get a good fit result for both buds. If you would like more information regarding fit, feel free to check out "How to wear your Samsung Galaxy Buds3 and 3 Pro." If you would like any further assistance or if you would like to share any other feedback with us, do not hesitate to contact us. Thank you for being a trustworthy Samsung customer. - Debra

Howdy CtimW, thank you for sharing your thoughts with us about your experience using the Samsung Galaxy Buds3 Pro. We value your feedback as we strive to innovate while improving the design and functionality of our product line. As you are aware, Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. Please feel free to check out, "Use Active noise canceling on your Samsung earbuds" and "Automatic noise adjustments on the Galaxy Buds3 Pro" to help resolve what you may be experiencing with your device. If you would like further assistance afterward or if you have any questions for us, do not hesitate to contact Support. Thank you for being a steadfast Samsung customer. - Debra

Howdy LidiaI, thank you for sharing your feedback with us about your experience using the Samsung Galaxy Buds3 Pro. We value your thoughts as we continue to make improvements on our product line. We're delighted to hear that you're pleased with your recent purchase. If you would like to share additional thoughts with us or if you would like any further assistance, please reach out to Support. Thanks for being a cherished Samsung customer. - Debra

Salutations Nate, thanks for taking the time out of your busy schedule to share your thoughts with us about your Samsung Galaxy Buds3 Pro. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. We offer extended warranty options to cover physical damage that may occur to your device, if it is not covered by the warranty. Feel free to review, "No, low, or poor audio quality on Samsung earbuds" to help resolve what you may be experiencing with your audio quality. Feel free to contact Support if you would like any further assistance afterward. Thank you for being a faithful Samsung customer. - Debra