Customer Ratings & Reviews

Greetings ReyD, thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy Buds3 Pro. Your feedback is appreciated as we strive to be innovative and improve the design and functionality of our products. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. The Galaxy Buds3 Pro's blade lights indicate the buds' current status. The blade lights will be lit when the following occurs: * When opening and closing the charging case. * When pairing with a Galaxy device. * When searching for your earbuds. You can also activate the blade lights by pressing and holding the earbuds when they are not being worn, as well as select your preferred lighting style in the Galaxy Wearable app. Here's how: > On the phone that your buds are connected to, open the Galaxy Wearable app, then tap Earbud controls. > Tap Earbud lights controls. > You can choose Blinking, Fade in and out, or Steady. Feel free to check out, "What do the blade lights mean on the Galaxy Buds3 Pro?" if you would like more information. If your Galaxy Buds3 Pro are not charging properly, I have included a few steps that may help resolve what you may be experiencing with your charging. 1. Use the included charging cable and connect to a USB charger, 2. Check to be sure the case is charging correctly, 3. Verify there is no debris in the charging cradle pin connectors., 4. Check to be sure there is no debris in the charging connect on the Galaxy Buds. 5. Check the Wear app to determine if one bud is not charging and check the bud is fully inside the charging case. If you have any questions for us after reviewing the resources provided, feel free to reach out to Samsung Support at your earliest convenience. Thank you for being a dedicated Samsung customer. - Debra

Hello there CharlesB, thank you for taking the time to share your experience with using the Samsung Galaxy Buds3 Pro. Wearing your earbuds properly is important for many reasons. You'll get better sound quality from them, they'll fit more comfortably, and they'll stay in your ears. Wearing them improperly can cause discomfort, sound leaks, and makes them more likely to fall out. The Galaxy Buds3 Pro come with different sized ear tips. The first thing you want to do is make sure they have the right size tips for your ears. You want them to fit so that there isn't a gap between your ear and the ear tip. This helps to avoid sound leaks and ensure optimal audio. Once you have the right tips on your buds: 1. Check the bottom of the earbuds for directional marks. You will see an L and an R. 2. Insert the R bud into your right ear with the R facing you. 3. Insert the L bud into your left ear with the L facing you. 4. Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. 5. You can adjust the buds by rotating them forwards and backwards until the fit feels right. You can also run an earbud fit test in the Galaxy Wearable app to ensure you have the proper fit. To run an Earbud fit test, 1. Open the Galaxy Wearable app on your connected phone. 2. From the Buds3 Pro screen, tap Sound quality and effects. 3. Tap Earbud fit test. 4. The screen will display either In ear or Not in ear. Make sure both buds are in your ears, and then tap Start. 5. The buds will chime for a few seconds, and then the app will display your results. It may say Poor fit or Good fit. If the fit is poor, make small adjustments and then tap Try again. 6. Continue running the fit test and making adjustments until you get a good fit result for both buds. If you would like more information regarding achieving the perfect fit, feel free to review "How to wear your Samsung Galaxy Buds3 and 3 Pro." To ease insertion of your earbuds into their case, place the left earbud in with your right hand, and the right earbud with your left hand, or turn the case backward. To increase the volume of your Galaxy Buds3 Pros for better hearing impairment support, use the "Adapt Sound" feature in settings to customize audio to your hearing profile, enable "Hearing Enhancements" for amplified ambient sound, and ensure the device ear tips are clean and fitting properly. The Galaxy Wearable app is the primary application for managing, customizing, and controlling features on your device. It requires the accompanying Galaxy Buds3 Pro Manager plugin to function, allowing you to adjust active noise cancellation, adaptive sound, touch controls, and equalizer settings. Please feel free to reach out to Support if you have any questions or if you would like further assistance. Thank you for being a staunch Samsung customer. - Debra