Customer Ratings & Reviews

The best service ive i ever gotten by best buy really good communication

I’ll start by saying I am a loyal iPhone user. I’ll never switch. BUT… even with an iPhone, these buds blow AirPods Pro out of the water. It’s not even close. Noise cancellation is superior, sound quality is superior, soundstage is way better. If there was a way to iMessage from Samsung, I might just switch it all!

I got this buds for my wife during the holiday sale, and she loved it. I tried it myself and i was impressed with the audio quality and the noise cancellation feature. I would recommend this earbuds to those who has samsung phone.

Excellent product! Didn't think that those headphones would fit, but it comes with different sizes

Samsung made the True definition of noise canceling. Worth it!

Amazing noise canceling. Sound and features are amazing. I love them

The sound and the noise canceling system is just amazing

Great product, best quality sound, best ear buds ever.

Love the clarity of the sound. Very easy to use. Comfortable and cute

Reallt good earbuds, sound quality is nice they fit me a little titgh but other than that everything works great

I like the setting when I am talking with someone the ambient sound come in. This one is better than Buds2.

Very good earbuds works great. Joy to listen to music and calls are clear.

You can't beat the sound on Samsung 9ultra buds. Clear and in tune. I now own 4 of these.I just love them I am EXTREMELY HAPPY WITH ALL OF MY SAMSUNG PRODUCTS

It's amazing! I love how customizable it is. You can swipe up and down to change the volume. Tapping can pause and unpause. It auto connects to any samsung device im signed in on. Even when my watch isnt connected to my phone, i can use my ear buds.

The sound cancelation is fabulous! They stay in your ears, they are comfortable, i love them!

It connects easy and you can ajust the noise cancelation.

Wife loves them. The work great and have so many awesome features. Really too bad that Best Buy does not stand by their price policy that if you find it advertised at a lower price on Best Buy, they will refund the difference. I did that and the excuse was that it was an outside seller for Best Buy so it does not apply. I guess that is just another way Best Buy has found they can cheat their customers. If that was not the case, it would have been 5 stars.

They work amazing when your working out or doing a project where there is a lot of noise.

The only reason that I shop at Best Buy (instead of purchase through Amazon or direct with a manufacturer) is for the assurance that the product that I purchase will work for a reasonable amount of time under normal circumstances. In the case that something I purchased turns out to be defective, my understanding is that Best Buy would stand by the product they sold, support a loyal customer and replace the defective product for one that works. Best Buy would take on the hassle of dealing with the manufacturer to make things right. Welp, I was sorely mistaken. Best Buy is not the Customer Friendly organization that I thought they were. Last week, I was traveling for work and the Samsung Galaxy Buds3 Pro earbuds that I bought on November 3 of last year (only 9 weeks prior) stopped charging and subsequently working. There were no instances of dropping them or misuse since their purchase. I thought, "It's okay, I bought them Best Buy, they should be able to take care of me and make things right." Fast forward 5 days when I'm back from my work trip. I finally have the opportunity to go to the Best Buy store where I purchased them (Maple Grove, MN) and get this defective product replaced. I was sorely disappointed. Not only would Best Buy not replace them, the manager said that if I paid $50 more for their Best Buy Membership, only then would they maybe be able to do something (but don't forget about the other deals that the membership comes with!!!!). This part I clarified. $50 more to Best Buy, only then would they help me. The manager that I dealt with was also a captain of hindsight reminding me that if I had purchased insurance, he could've helped me. VERY insightful, not at all helpful. I had purchased the last 4 generations of the Galaxy earbuds from Best Buy, all of which still work to this day. Let me reiterate something, I take care of my products. I should not need to purchase extra insurance in case a manufacturer sells a defective product to Best Buy. Best Buy should be there for their customers. This is not about money. The ONLY reason to shop at Best Buy, good and fair customer service, I realize now does not exist. Going forward, I will be purchasing everything directly from manufacturers if that's who I need to deal with in the case of defective product situations anyway. I'm writing this for Best Buy's benefit... I hope Best Buy rethinks the way that they refuse to support loyal customers (I could go anywhere to spend my money) because I'd hate to see more people go through this disappointing experience. I'd love to write more, but the manger at the Best Buy in Maple Grove, MN made it very clear (and again I had him clarify this), even though I bought the defective earbuds from Best Buy well less than 3 months prior, Best Buy will pass the buck to me and I must deal with Samsung by myself to get something that works.

The best earbuds I've ever owned. This is actually my second pair I've bought just to have the other color.