Customer Ratings & Reviews

Good day Prince, thank you for taking the time to share your thoughts with us about your experience using the Samsung Galaxy Buds3 Pro. We appreciate your feedback as we continue to improve the functionality and performance of our product line. Samsung offers a 12-month warranty for manufacturing defects in materials and workmanship. Your Galaxy Buds3 Pro provide up to 26 hours of play time per charge, which can be extended to up to 30 hours with a fully charged case. If you're experiencing less than optimal battery life on your Galaxy Buds3 Pro, check out "All about your Samsung earbuds’ battery life" to help resolve what you may be experiencing with your device. Let us know if you have any other feedback to share with us or if you would like any further assistance by contacting Support. Thanks for being a steadfast Samsung customer. - Debra

Howdy UnhappyCustomer, thanks for sharing your thoughts with us about your experience using the Samsung Galaxy Buds3 Pro. We appreciate your constructive input as we improve our product line. Wearing your earbuds properly is very important for many reasons. You'll get better sound quality from them, they'll fit more comfortably, and they'll stay in your ears. Wearing them improperly can cause discomfort, sound leaks, and makes them more likely to fall out. As you know, the Galaxy Buds3 Pro come with different sized ear tips. The first thing you want to do is make sure they have the right size tips for your ears. You want them to fit so that there isn't a gap between your ear and the ear tip. This helps to avoid sound leaks and ensure optimal audio. Once you have the right tips on your buds: 1. Check the bottom of the earbuds for directional marks. You will see an L and an R. 2. Insert the R bud into your right ear with the R facing you. 3. Insert the L bud into your left ear with the L facing you. 4. Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. 5. You can adjust the buds by rotating them forwards and backwards until the fit feels right. You can also run an earbud fit test in the Galaxy Wearable app to ensure you have the proper fit. To run an Earbud fit test, 1. Open the Galaxy Wearable app on your connected phone. 2. From the Buds3 Pro screen, tap Sound quality and effects. 3. Tap Earbud fit test. 4. The screen will display either In ear or Not in ear. Make sure both buds are in your ears, and then tap Start. 5. The buds will chime for a few seconds, and then the app will display your results. It may say Poor fit or Good fit. If the fit is poor, make small adjustments and then tap Try again. 6. Continue running the fit test and making adjustments until you get a good fit result for both buds. If you would like more information regarding fit, feel free to check out "How to wear your Samsung Galaxy Buds3 and 3 Pro." Your Galaxy Buds3 Pro utilize pinch and swipe gestures on the blade for controls, replacing previous tapping methods. These controls include pinching to play/pause (single), next track (double), or previous track (triple), and swiping up/down for volume. A pinch-and-hold action allows for custom controls or noise cancellation adjustments. If you would like further assistance after checking out the resource shared, please feel free to contact Support at your leisure. Thank you for being a loyal Samsung customer. - Debra

Howdy Pooh, thank you for sharing your sentiments with us about your experience using the Samsung Galaxy Buds3 Pro. The Galaxy Buds3 Pro can provide up to 26 hours of play. Please take a moment to review, "The battery life of your Samsung earbuds" if you would like to learn more about battery expectations. If your Galaxy Buds3 Pro case isn't charging the earbuds, here's a few things you can so right away to help resolve what you may be experiencing with your device:
1. Check for debris on the charging contacts inside the case and on the earbuds.
2. Ensure that your case is charging correctly.
3. Clean the contacts with a soft, dry cloth. Dust, wax, or other debris can build up on the charging contacts, preventing proper contact and charging.
Please ensure that your Galaxy Buds3 Pros are clean and free of debris. Also make sure that your case is clear and clean from obstructions. You can also reset your device to help resolve what you've described to be experiencing with your device. Please feel free to reach out to Support afterward if you have any questions or if you would like any further assistance. Thanks for choosing Samsung! - Debra