Customer Ratings & Reviews

Howdy DonaldR, thanks for taking the time to share your thoughts with us about your experience using the Samsung Galaxy Buds3 Pro. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Please take a moment to review, "No, low, or poor audio quality on Samsung earbuds" and "Connection issues with Samsung earbuds" to help resolve what you've described to be experiencing. Let us know if you would like further assistance afterward by contacting Support. Thank you for being a valued Samsung customer. - Debra

Hello Bianca, thank you for finding the time out of your lively day to share your sentiments with us about your Samsung Galaxy Buds3 Pro. We appreciate your feedback as it allows us to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Wearing your earbuds properly is important for many reasons. You'll get better sound quality from them, they'll fit more comfortably, and they'll stay in your ears. Wearing them improperly can cause discomfort, sound leaks, and makes them more likely to fall out. As you know, the Galaxy Buds3 Pro come with different sized ear tips. The first thing you want to do is make sure they have the right size tips for your ears. You want them to fit so that there isn't a gap between your ear and the ear tip. This helps to avoid sound leaks and ensure optimal audio. Once you have the right tips on your buds: 1. Check the bottom of the earbuds for directional marks. You will see an L and an R. 2. Insert the R bud into your right ear with the R facing you. 3. Insert the L bud into your left ear with the L facing you. 4. Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. 5. You can adjust the buds by rotating them forwards and backwards until the fit feels right. You can also run an earbud fit test in the Galaxy Wearable app to ensure you have the proper fit. To run an Earbud fit test, 1. Open the Galaxy Wearable app on your connected phone. 2. From the Buds3 Pro screen, tap Sound quality and effects. 3. Tap Earbud fit test. 4. The screen will display either In ear or Not in ear. Make sure both buds are in your ears, and then tap Start. 5. The buds will chime for a few seconds, and then the app will display your results. It may say Poor fit or Good fit. If the fit is poor, make small adjustments and then tap Try again. 6. Continue running the fit test and making adjustments until you get a good fit result for both buds. If you would like more information regarding your Buds3 Pro fit, feel free to check out "How to wear your Samsung Galaxy Buds3 and 3 Pro." If you would like to share any other feedback with us regarding your recent purchase or if you would like any further assistance, please let us know by contacting Support at your leisure. Thank you for being a treasured Samsung customer. - Debra

Hi PeterC, thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Buds3 Pro. As we strive to be innovative and make improvements on the design and functionality of our products, your feedback is invaluable. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. It's important to wear your earbuds properly for many reasons. You'll get better sound quality from them, they'll fit more comfortably, and they'll stay in your ears. Wearing them improperly can cause discomfort, sound leaks, and makes them more likely to fall out. As you know, the Galaxy Buds3 Pro come with different sized ear tips. The first thing you want to do is make sure they have the right size tips for your ears. You want them to fit so that there isn't a gap between your ear and the ear tip. This helps to avoid sound leaks and ensure optimal audio. Once you have the right tips on your buds: 1. Check the bottom of the earbuds for directional marks. You will see an L and an R. 2. Insert the R bud into your right ear with the R facing you. 3. Insert the L bud into your left ear with the L facing you. 4. Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. 5. You can adjust the buds by rotating them forwards and backwards until the fit feels right. You can also run an earbud fit test in the Galaxy Wearable app to ensure you have the proper fit. To run an Earbud fit test, 1. Open the Galaxy Wearable app on your connected phone. 2. From the Buds3 Pro screen, tap Sound quality and effects. 3. Tap Earbud fit test. 4. The screen will display either In ear or Not in ear. Make sure both buds are in your ears, and then tap Start. 5. The buds will chime for a few seconds, and then the app will display your results. It may say Poor fit or Good fit. If the fit is poor, make small adjustments and then tap Try again. 6. Continue running the fit test and making adjustments until you get a good fit result for both buds. If you would like more information regarding fit, feel free to check out "How to wear your Samsung Galaxy Buds3 and 3 Pro." If you would like any further assistance after reviewing the resource that has been shared, do not hesitate to contact Support at your earliest convenience. Thank you for being a cherished Samsung customer. - Debra

Hello Travelbones, thank you for finding the time to share your sentiments with us about your experience using the Samsung Galaxy Buds3 Pro. We appreciate your feedback as it allows us to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. The Galaxy Buds3 Pro are designed to work with the Galaxy Wearable app to manage features like noise control, sound settings, and controls. The app is essential for getting the full experience, including custom controls, sound effect adjustments, earbud fit tests, and software updates. Feel free to review, "All about the Galaxy Buds3, Buds3 Pro, and Buds3 FE" as well as the included Quick Start Guide to help resolve what you've described to be experiencing with your device. If you would like any further assistance afterward, please feel free to reach out to Support. Thank you for being a treasured Samsung customer. - Debra