Customer Ratings & Reviews

Aloha TylerL, thank you for taking the time to contact us about your experience using the Samsung Galaxy Buds3 Pro. The advertised Galaxy Buds3 Pro are durable, featuring an IP57 rating for dust and water resistance which allow them to withstand submersion in fresh water up to 1 meter for 30 minutes. Without having any details available regarding what may be occurring with your device and without being able to ask you any follow up questions to probe further, I suggest contacting Support if you would like to share additional feedback with us or if you would like further assistance. Thank you for choosing Samsung! - Debra

Hey EdgarP, thank you for finding the time to share your sentiments with us about your Samsung Galaxy Buds3 Pro. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. It's important to wear your earbuds properly for many reasons. You'll get better sound quality from them, they'll fit more comfortably, and they'll stay in your ears. Wearing them improperly can cause discomfort, sound leaks, and makes them more likely to fall out. The Galaxy Buds3 Pro come with different sized ear tips. The first thing you want to do is make sure they have the right size tips for your ears. You want them to fit so that there isn't a gap between your ear and the ear tip. This helps to avoid sound leaks and ensure optimal audio. Once you have the right tips on your buds: 1. Check the bottom of the earbuds for directional marks. You will see an L and an R. 2. Insert the R bud into your right ear with the R facing you. 3. Insert the L bud into your left ear with the L facing you. 4. Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. 5. You can adjust the buds by rotating them forwards and backwards until the fit feels right. You can also run an earbud fit test in the Galaxy Wearable app to ensure you have the proper fit. To run an Earbud fit test, 1. Open the Galaxy Wearable app on your connected phone. 2. From the Buds3 Pro screen, tap Sound quality and effects. 3. Tap Earbud fit test. 4. The screen will display either In ear or Not in ear. Make sure both buds are in your ears, and then tap Start. 5. The buds will chime for a few seconds, and then the app will display your results. It may say Poor fit or Good fit. If the fit is poor, make small adjustments and then tap Try again. 6. Continue running the fit test and making adjustments until you get a good fit result for both buds. If you would like more information regarding fit, feel free to check out "How to wear your Samsung Galaxy Buds3 and 3 Pro." If you would like any further assistance or if you would like to share any other feedback with us, do not hesitate to contact us. Thank you for being a trustworthy Samsung customer. - Debra

Howdy RosalynJ, thank you for sharing your sentiments with us about your experience using the Samsung Galaxy Buds3 Pro. We value your feedback as we continue to make improvements on the design and functionality of our product line. It's important to wear your earbuds properly for many reasons. You'll get better sound quality from them, they'll fit more comfortably, and they'll stay in your ears. Wearing them improperly can cause discomfort, sound leaks, and makes them more likely to fall out. The Galaxy Buds3 Pro come with different sized ear tips. The first thing you want to do is make sure they have the right size tips for your ears. You want them to fit so that there isn't a gap between your ear and the ear tip. This helps to avoid sound leaks and ensure optimal audio. Once you have the right tips on your buds: 1. Check the bottom of the earbuds for directional marks. You will see an L and an R. 2. Insert the R bud into your right ear with the R facing you. 3. Insert the L bud into your left ear with the L facing you. 4. Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. 5. You can adjust the buds by rotating them forwards and backwards until the fit feels right. You can also run an earbud fit test in the Galaxy Wearable app to ensure you have the proper fit. To run an Earbud fit test, 1. Open the Galaxy Wearable app on your connected phone. 2. From the Buds3 Pro screen, tap Sound quality and effects. 3. Tap Earbud fit test. 4. The screen will display either In ear or Not in ear. Make sure both buds are in your ears, and then tap Start. 5. The buds will chime for a few seconds, and then the app will display your results. It may say Poor fit or Good fit. If the fit is poor, make small adjustments and then tap Try again. 6. Continue running the fit test and making adjustments until you get a good fit result for both buds. If you would like more information regarding achieving the perfect fit, feel free to check out "How to wear your Samsung Galaxy Buds3 and 3 Pro." If you would like any further assistance afterward or if you have any questions for us, please do not hesitate to reach out to Support at your leisure. Thanks for being a faithful Samsung customer. - Debra

Hi there Anthony, thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Buds3 Pro. Your feedback allows us to continue to strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. We're so happy to hear that you are enjoying all the features and the full functionality of your Galaxy Buds3 Pro. If you would like to share any other feedback with us regarding your purchase or if you would like any further assistance, please do not hesitate to reach out to Samsung Support. Thank you for being a faithful Samsung customer. - Debra

Hello TylerJ, thank you for finding the time to share your sentiments with us about your experience using the Samsung Galaxy Buds3 Pro. We appreciate your feedback as it allows us to improve the design and functionality of our product line while we remain committed to constant innovation. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. To adjust the Galaxy Buds 3 Pro volume, please visit the Galaxy Wearable app and adjust the Galaxy Buds3 Pro in the Galaxy Wearable app by setting the touchpad to control the volume, increasing it to max, and then changing it back to your preferred setting. Additionally, clean the earbuds, ensure a proper fit, check for software updates, and adjust the EQ settings within the app. Hope it helps! If you would like to share any other feedback with us or if you would like any further assistance, please feel free to reach out to Support. Thank you for being a treasured Samsung customer. - Debra

Salutations Nate, thanks for taking the time out of your busy schedule to share your thoughts with us about your Samsung Galaxy Buds3 Pro. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. We offer extended warranty options to cover physical damage that may occur to your device, if it is not covered by the warranty. Feel free to review, "No, low, or poor audio quality on Samsung earbuds" to help resolve what you may be experiencing with your audio quality. Feel free to contact Support if you would like any further assistance afterward. Thank you for being a faithful Samsung customer. - Debra

Greetings DonS, thank you for finding the time out of your day to share your sentiments with us about your experience using the Samsung Galaxy Buds3 Pro. Your feedback is appreciated as we strive to be innovative and improve the performance and functionality of our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. The translation feature offered relies on your connected Samsung phone's Galaxy AI. The earbuds act as the audio interface, while the phone handles the processing. Without having more information available regarding what you may be experiencing with your feature and without being able to ask you any follow up questions to probe further, I recommend contacting Support for further assistance with troubleshooting your device. Thank you for being a dedicated Samsung customer. - Debra