Customer Ratings & Reviews

Hey there MisterPhilberto, thank you for finding the opportunity to share your sentiments with us about your experience using the Samsung Galaxy Buds3 Pro. We value your feedback as we strive to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. The Galaxy Buds3 Pro can provide up to 26 hours of play time per charge, which can be extended to up to 30 hours with a fully charged case. Feel free to check out, "The battery life of your Samsung earbuds" if you would like to learn more. If your Galaxy Buds3 Pro case isn't charging the earbuds, here's a few things you can so right away to help resolve what you may be experiencing with your device:
1. Check for debris on the charging contacts inside the case and on the earbuds.
2. Ensure that your case is charging correctly.
3. Clean the contacts with a soft, dry cloth. Dust, wax, or other debris can build up on the charging contacts, preventing proper contact and charging.
Let us know if you have any questions or if you would like any further assistance afterward by contacting Samsung Support. Thank you for being a staunch Samsung customer. - Debra

Hello ColinA, thanks for reaching out to share your thoughts with us regarding your experience using the Samsung Galaxy Buds3 Pro. Your critiques provide valuable insights that will assist us with improving our product line. Samsung offers a 12-month warranty on your device for manufacturing defects in materials and workmanship. If your Galaxy Buds Pros disconnect from your phone often, it may be due to a poor Bluetooth connection or because you are wearing the earbuds incorrectly. You should check that the earbuds are properly inserted into your ears, that your Bluetooth connection is secure, and that your earbuds' software is up-to-date. Feel free to check out, "Galaxy Buds won't stay connected to phone" to help resolve what you've described. When it come to your volume control, we'd love to be able to assist you with whatever you're experiencing but we need more information regarding what may be occurring before we can do so. Please feel free to reach out to Support for further assistance. Thank you for being a staunch Samsung customer. - Debra

Hello KevinP, thank you for taking the time to share your feedback with using the Samsung Galaxy Buds3 Pro. Samsung provides a 12-month warranty on your device for manufacturing defects in materials and workmanship. If your phone cannot connect to your Galaxy Bud series earbuds, getting them to connect again will only take a couple of steps. Performing a restart on the earbuds, resetting the Bluetooth connection, or updating the Galaxy Wearable app will normally fix the issue. Check out, "Connection issues with Samsung earbuds" to help resolve what you may be experiencing with your device. If you have any questions for us afterward or if you would like any further assistance, please feel free to reach out to Support at your earliest convenience. Thanks for being a steadfast Samsung customer. - Debra

Howdy NAtoBA, thank you for taking the time to share your feedback with us about your experience using the Samsung Galaxy Buds3 Pro. Your insights provide valuable critiques that will assist us with improving our product line. Samsung provides a 12-month warranty on your device for manufacturing defects in materials and workmanship. Without having any details available regarding what you may be experiencing with your device and without being able to ask you any follow up questions to probe further, I recommend contacting Support if you would like assistance with troubleshooting your device. Thank you for choosing Samsung! - Debra

Hey there JosesettaJ, we are grateful for your feedback on your Samsung Galaxy Buds3 Pro. We know how vital the ideal fit of your earbuds is to you for prolonged usage and immersive listening. We have some articles available to help you with the fit of your earbuds, and the attachment of the tips to the device itself. These articles are titled "How to wear your Samsung Galaxy Buds3 and 3 Pro" and "Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit". We also have our team of experts available if you believe your device is not functioning as intended. We appreciate you being a Samsung customer. -Elizabeth

Howdy JosealejandroM, Thank you for taking the opportunity to share your recent experience with using the Samsung Galaxy Buds3 Pro. We value your feedback as it allows us the opportunity to improve the functionality and design of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. If your Galaxy Buds3 Pro are not charging properly, I have included a few steps that may help resolve what you may be experiencing with your charging. 1. Use the included charging cable and connect to a USB charger, 2. Check to be sure the case is charging correctly, 3. Verify there is no debris in the charging cradle pin connectors., 4. Check to be sure there is no debris in the charging connect on the Galaxy Buds. 5. Check the Wear app to determine if one bud is not charging and check the bud is fully inside the charging case. If you have any questions for us or if you would like any further assistance, please do not hesitate to contact Support at your leisure. Thank you for choosing Samsung! - Debra

Hey there TashiaC, thank you for taking the opportunity to share your recent experience with using the Samsung Galaxy Buds3 Pro. We value your feedback as it allows us the opportunity to improve the functionality and design of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. If your Galaxy Buds3 Pro are not charging properly, I have included a few steps that may help resolve what you may be experiencing with your charging. 1. Use the included charging cable and connect to a USB charger, 2. Check to be sure the case is charging correctly, 3. Verify there is no debris in the charging cradle pin connectors., 4. Check to be sure there is no debris in the charging connect on the Galaxy Buds. 5. Check the Wear app to determine if one bud is not charging and check the bud is fully inside the charging case. If you have any questions for us or if you would like any further assistance, please do not hesitate to contact Support at your earliest convenience. Thank you for being a faithful Samsung customer. - Debra

Hi there TommyG,thank you for taking the opportunity to share your recent experience with using the Samsung Galaxy Buds3 Pro. We value your feedback as it allows us the opportunity to improve the functionality and design of our product line. Samsung provides a warranty on our products for manufacturing defects in materials and workmanship. If your Galaxy Buds3 Pro are not charging properly, I have included a few steps that may help resolve what you may be experiencing with your charging. 1. Use the included charging cable and connect to a USB charger, 2. Check to be sure the case is charging correctly, 3. Verify there is no debris in the charging cradle pin connectors., 4. Check to be sure there is no debris in the charging connect on the Galaxy Buds. 5. Check the Wear app to determine if one bud is not charging and check the bud is fully inside the charging case. If you have any questions for us afterward or if you would like any further assistance, please let us know by reaching out to Support at your leisure. - Debra

Hello Mick916, thank you for finding the time out of your lively day to share your sentiments with us about your Samsung Galaxy Buds3 Pro. We appreciate your feedback as it allows us to improve the design and functionality of our product line while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Feel free to check out, "How to change the tips on your Galaxy Buds3 Pro" if you would like more information regarding changing out your ear tips. Let us know if you would like any further assistance by contacting Samsung Support. Thank you for being a treasured Samsung customer. - Debra

Howdy Poor, thanks for taking the available time out of your day to share your thoughts with us about your Samsung Galaxy Buds3 Pro. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. It's important to wear your earbuds properly for many reasons. You'll get better sound quality from them, they'll fit more comfortably, and they'll stay in your ears. Wearing them improperly can cause discomfort, sound leaks, and makes them more likely to fall out. As you know, the Galaxy Buds3 Pro come with different sized ear tips. The first thing you want to do is make sure they have the right size tips for your ears. You want them to fit so that there isn't a gap between your ear and the ear tip. This helps to avoid sound leaks and ensure optimal audio. Once you have the right tips on your buds: 1. Check the bottom of the earbuds for directional marks. You will see an L and an R. 2. Insert the R bud into your right ear with the R facing you. 3. Insert the L bud into your left ear with the L facing you. 4. Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. 5. You can adjust the buds by rotating them forwards and backwards until the fit feels right. You can also run an earbud fit test in the Galaxy Wearable app to ensure you have the proper fit. To run an Earbud fit test, 1. Open the Galaxy Wearable app on your connected phone. 2. From the Buds3 Pro screen, tap Sound quality and effects. 3. Tap Earbud fit test. 4. The screen will display either In ear or Not in ear. Make sure both buds are in your ears, and then tap Start. 5. The buds will chime for a few seconds, and then the app will display your results. It may say Poor fit or Good fit. If the fit is poor, make small adjustments and then tap Try again. 6. Continue running the fit test and making adjustments until you get a good fit result for both buds. If you would like more information regarding fit, feel free to check out "How to wear your Samsung Galaxy Buds3 and 3 Pro." Feel free to contact Support if you would like to share any other feedback with us or if you would like any further assistance. Thank you for being a valued Samsung customer. - Debra

Good day TrevorB, thanks for taking the time to review your Samsung Galaxy Buds3 Pro. Your feedback is appreciated as we strive to be innovative while improving the design and functionality of our product line. Wearing your earbuds properly is important for many reasons. You'll get better sound quality from them, they'll fit more comfortably, and they'll stay in your ears. Wearing them improperly can cause discomfort, sound leaks, and makes them more likely to fall out. As you know, the Galaxy Buds3 Pro come with different sized ear tips. The first thing you want to do is make sure they have the right size tips for your ears. You want them to fit so that there isn't a gap between your ear and the ear tip. This helps to avoid sound leaks and ensure optimal audio. Once you have the right tips on your buds: 1. Check the bottom of the earbuds for directional marks. You will see an L and an R. 2. Insert the R bud into your right ear with the R facing you. 3. Insert the L bud into your left ear with the L facing you. 4. Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. 5. You can adjust the buds by rotating them forwards and backwards until the fit feels right. You can also run an earbud fit test in the Galaxy Wearable app to ensure you have the proper fit. To run an Earbud fit test, 1. Open the Galaxy Wearable app on your connected phone. 2. From the Buds3 Pro screen, tap Sound quality and effects. 3. Tap Earbud fit test. 4. The screen will display either In ear or Not in ear. Make sure both buds are in your ears, and then tap Start. 5. The buds will chime for a few seconds, and then the app will display your results. It may say Poor fit or Good fit. If the fit is poor, make small adjustments and then tap Try again. 6. Continue running the fit test and making adjustments until you get a good fit result for both buds. If you would like more information regarding fit, feel free to check out "How to wear your Samsung Galaxy Buds3 and 3 Pro." Also check out, "Samsung earbud has a static noise" to help resolve what you've described to be experiencing. Feel free to reach out to Support afterward if you have any questions or if you would like any further assistance. Thank you for being a faithful Samsung customer. - Debra

Hello there JoseG, thank you for finding the available time out of your day to share your sentiments with us about your Samsung Galaxy Buds3 Pro. We value your feedback as we strive to be innovative while improving the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. Please take a moment to review, "No, low, or poor audio quality on Samsung earbuds" to help resolve what you may be experiencing with your device. Let us know if you have any questions afterward or if you would like any further assistance, please feel free to reach out to Support. Thank you for being a steadfast Samsung customer. - Debra

Aloha Priscilla07, thank you for sharing your feedback with us about your experience using the Samsung Galaxy Buds3 Pro. We strive to provide our customers with exceptional experiences and quality products. Samsung provides a 12-month warranty on your device for manufacturing defects in materials and workmanship. Without having any details available regarding what may be occurring with your device and without being able to ask you any follow up questions to probe further, I recommend reaching out to Support at your earliest convenience for assistance with troubleshooting your device. Thank you for being a dedicated Samsung customer. - Debra

Hello there Jordan, thank you for sharing your thoughts with us about your experience with using the Samsung Galaxy Buds3 Pro. We value your feedback as we strive to improve the design and functionality of our product line. As you know, the Galaxy Buds3 Pro case does not have built-in GPS to allow for the Find My feature to be available on this device. We suggest reaching out to your Uber driver in hopes of having your case returned. If you have any questions or if you would like any further assistance, please do not hesitate to contact Support. Thanks for being a valued Samsung customer. - Debra

Hi ScottP, thank you for taking the time to share your experience with using the Samsung Galaxy Buds3 Pro. Your critiques provide valuable insights that will assist us with improving our product line. Wearing your earbuds properly is important for many reasons. You'll get better sound quality from them, they'll fit more comfortably, and they'll stay in your ears. Wearing them improperly can cause discomfort, sound leaks, and makes them more likely to fall out. The Galaxy Buds3 Pro come with different sized ear tips. The first thing you want to do is make sure they have the right size tips for your ears. You want them to fit so that there isn't a gap between your ear and the ear tip. This helps to avoid sound leaks and ensure optimal audio. Once you have the right tips on your buds: 1. Check the bottom of the earbuds for directional marks. You will see an L and an R. 2. Insert the R bud into your right ear with the R facing you. 3. Insert the L bud into your left ear with the L facing you. 4. Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. 5. You can adjust the buds by rotating them forwards and backwards until the fit feels right. You can also run an earbud fit test in the Galaxy Wearable app to ensure you have the proper fit. To run an Earbud fit test, 1. Open the Galaxy Wearable app on your connected phone. 2. From the Buds3 Pro screen, tap Sound quality and effects. 3. Tap Earbud fit test. 4. The screen will display either In ear or Not in ear. Make sure both buds are in your ears, and then tap Start. 5. The buds will chime for a few seconds, and then the app will display your results. It may say Poor fit or Good fit. If the fit is poor, make small adjustments and then tap Try again. 6. Continue running the fit test and making adjustments until you get a good fit result for both buds. If you would like more information regarding fit, feel free to review "How to wear your Samsung Galaxy Buds3 and 3 Pro." If you would like any further assistance afterward, please feel free to reach out to Support. Thanks for being a loyal Samsung customer. - Debra

Hi there ForestK, thanks for taking the time to review your Samsung Galaxy Buds3 Pro. We appreciate your honesty as we strive to provide the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If your phone cannot connect to your Galaxy earbuds, getting them to connect again will only take a couple of steps. Performing a restart on the earbuds, resetting the Bluetooth connection, or updating the Galaxy Wearable app will normally fix the issue. Feel free to check out, "Connection issues with Samsung earbuds" to help resolve what you may be experiencing with your Buds3 Pro. If you’re having an issue with your Galaxy device or an app on your device afterward, you can send an error report to Samsung. This can be done through the Samsung Members app or by using the desired app on your device. Please feel free to take a moment to review, "How to submit an error report for your Galaxy device or app." If you would like any further assistance or if you have any questions for us, let us know by reaching out to Samsung Support at your leisure. Thank you for being a loyal Samsung customer. - Debra

Hello there KEG101, thank you for sharing your feedback with us about your experience using the Samsung Galaxy Buds3 Pro. It's important to wear your earbuds properly for many reasons. You'll get better sound quality from them, they'll fit more comfortably, and they'll stay in your ears. Wearing them improperly can cause discomfort, sound leaks, and makes them more likely to fall out. The Galaxy Buds3 Pro come with different sized ear tips. The first thing you want to do is make sure they have the right size tips for your ears. You want them to fit so that there isn't a gap between your ear and the ear tip. This helps to avoid sound leaks and ensure optimal audio. Once you have the right tips on your buds: 1. Check the bottom of the earbuds for directional marks. You will see an L and an R. 2. Insert the R bud into your right ear with the R facing you. 3. Insert the L bud into your left ear with the L facing you. 4. Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. 5. You can adjust the buds by rotating them forwards and backwards until the fit feels right. You can also run an earbud fit test in the Galaxy Wearable app to ensure you have the proper fit. To run an Earbud fit test, 1. Open the Galaxy Wearable app on your connected phone. 2. From the Buds3 Pro screen, tap Sound quality and effects. 3. Tap Earbud fit test. 4. The screen will display either In ear or Not in ear. Make sure both buds are in your ears, and then tap Start. 5. The buds will chime for a few seconds, and then the app will display your results. It may say Poor fit or Good fit. If the fit is poor, make small adjustments and then tap Try again. 6. Continue running the fit test and making adjustments until you get a good fit result for both buds. If you would like more information regarding achieving the perfect fit, please check out "How to wear your Samsung Galaxy Buds3 and 3 Pro." If you would like any further assistance afterward, please do not hesitate to contact Support at your earliest convenience. Thanks for being a dedicated Samsung customer. - Debra

Hi FAUSTOT, thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Buds3 Pro. As we strive to be innovative and make improvements on the design and functionality of our products, your feedback is invaluable. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. It's important to wear your earbuds properly for many reasons. You'll get better sound quality from them, they'll fit more comfortably, and they'll stay in your ears. Wearing them improperly can cause discomfort, sound leaks, and makes them more likely to fall out. As you know, the Galaxy Buds3 Pro come with different sized ear tips. The first thing you want to do is make sure they have the right size tips for your ears. You want them to fit so that there isn't a gap between your ear and the ear tip. This helps to avoid sound leaks and ensure optimal audio. Once you have the right tips on your buds: 1. Check the bottom of the earbuds for directional marks. You will see an L and an R. 2. Insert the R bud into your right ear with the R facing you. 3. Insert the L bud into your left ear with the L facing you. 4. Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. 5. You can adjust the buds by rotating them forwards and backwards until the fit feels right. You can also run an earbud fit test in the Galaxy Wearable app to ensure you have the proper fit. To run an Earbud fit test, 1. Open the Galaxy Wearable app on your connected phone. 2. From the Buds3 Pro screen, tap Sound quality and effects. 3. Tap Earbud fit test. 4. The screen will display either In ear or Not in ear. Make sure both buds are in your ears, and then tap Start. 5. The buds will chime for a few seconds, and then the app will display your results. It may say Poor fit or Good fit. If the fit is poor, make small adjustments and then tap Try again. 6. Continue running the fit test and making adjustments until you get a good fit result for both buds. If you would like more information regarding fit, feel free to check out "How to wear your Samsung Galaxy Buds3 and 3 Pro." Also check out, "No, low, or poor audio quality on Samsung earbuds" to help resolve what you may be experiencing with your device. Feel free to contact Support afterward if you have any questions or if you would like any further assistance. Thank you for being a cherished Samsung customer. - Debra

Hey Carlos, thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Buds3 Pro. Your feedback is invaluable to us as we strive to provide the best products with superior functionality on the market to our customers. As you know, Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. We also offer extended warranty options on eligible devices where certified technicians will take care of accidental drops and spills, as well as screen repairs and mechanical breakdowns. If your Galaxy Buds3 Pro case isn't charging the earbuds, here's a few things you can so right away to help resolve what you may be experiencing with your device:
1. Check for debris on the charging contacts inside the case and on the earbuds.
2. Ensure that your case is charging correctly.
3. Clean the contacts with a soft, dry cloth. Dust, wax, or other debris can build up on the charging contacts, preventing proper contact and charging.
Feel free to check out, "No, low, or poor audio quality on Samsung earbuds" and "Samsung earbud has a static noise" to help resolve what you may be experiencing with your audio quality. Please reach out to Support afterward if you have any questions or if you would like any further assistance. Thank you for being a trustworthy Samsung customer. - Debra