Customer Ratings & Reviews
- Model:
- SM-R630NZWAXAR
- SKU:
- 11123170
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.8 out of 5 stars
Customers are saying
Customers have good things to say about the sound quality, with many expressing their enjoyment. They also appreciate the long battery life and the comfort of the product.
This summary was generated by AI based on customer reviews.
Bud pro 3
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not impressed with this product. For some reason, you will not stay connected to my cell phone. It keeps trigging the cell phone to go to mic mode.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey there AnthonyJ, thank you for taking the opportunity to share your experience with us about using your Samsung Galaxy Buds3 Pro. We appreciate your candor as we improve the design and functionality of our product line. If your phone cannot connect to your Galaxy Bud series earbuds, getting them to connect again will only take a couple of steps. Performing a restart on the earbuds, resetting the Bluetooth connection, or updating the Galaxy Wearable app will normally fix the issue. Feel free to check out, "Connection issues with Samsung earbuds" to help resolve what you've described to be experiencing with your device. If you have any questions or if you would like any further assistance afterward, do not hesitate to reach out to Support. Thank you for being a valued Samsung customer. - Debra
Literally a stinky product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had really high hopes for these ear buds, but they have an absolutely disgusting smell to them.i have now found a whole thread about this where users have sent them in for repair and are still stinky afterwards
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings EddieW, thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Buds3 Pro. Your feedback is appreciated as we strive to be innovative and improve the design and functionality of our products. Without having more information available at this time and without being able to ask you any follow up questions to clarify what you've shared with us, I suggest reaching out to Support for further assistance at your earliest convenience. Thank you for being a dedicated Samsung customer. - Debra
Gift card?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has anyone ever got a gift card pls stop trying get reviews
I would recommend this to a friendEar bugs
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had to return the item back for the 3rd time.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey Earbugs, thank you for reaching out to share your thoughts with us about your experience using the Samsung Galaxy Buds3 Pro. Without having details available regarding what you may be experiencing with your device and without being able to ask you any follow up questions to probe further, I suggest reaching out to Support if you would like further assistance. Thanks for being a loyal Samsung customer. - Debra
Terrible Customer Experiance
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been a loyal customer for many years. Recently my Best Buy total membership was cancled without my knowledge. Now I have lost all coverage of my hard earned products. I refuse to shop here. Have a nice day
No, I would not recommend this to a friendDefective
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The right ear plugs does not work fine, in the other hand the left one is ok
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day SamH, thank you for taking the opportunity to share your feedback with us about your experience using the Samsung Galaxy Buds3 Pro. You may need to manually restart your Galaxy Buds3 Pro. This can also help if you are experiencing minor problems, like if the earbuds are unresponsive. However, you can also perform a factory reset with the Galaxy Wearable app. Please take a moment to review, "Restart or reset your Samsung earbuds" and "Sync the Samsung earbuds to each other" to help resolve what you've described to be experiencing with your device. Let us know afterward if you have any questions or if you would like any further assistance. Thanks for being a devoted Samsung customer. - Debra
Not recommended
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Battery backup is very bad and Connectivity issues for everytime I use.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey there MadhavS, thanks for taking the opportunity to share your thoughts with us about your experience using the Samsung Galaxy Buds3 Pro. We value your feedback as it allows us the opportunity to improve the functionality and design of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. The Galaxy Buds3 Pro can provide up to 26 hours of play. Please take a moment to review, "The battery life of your Samsung earbuds" if you would like to learn more about battery expectations. If your Galaxy Buds3 Pro case isn't charging the earbuds, here's a few things you can so right away to help resolve what you may be experiencing with your device:
1. Check for debris on the charging contacts inside the case and on the earbuds.
2. Ensure that your case is charging correctly.
3. Clean the contacts with a soft, dry cloth. Dust, wax, or other debris can build up on the charging contacts, preventing proper contact and charging.
Feel free to also check out, "How to connect your Samsung Galaxy earbuds" if you would like to learn more about compatible options. If you would like further assistance after reviewing the resource shared, do not hesitate to reach out to Samsung Support. We're happy to assist you further! Thank you for being a faithful Samsung customer. - Debra
The samsung buds 2 were better
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not like the fact that the batteries didnt last very long
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there AlfonsoR, thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy Buds3 Pro. We value your feedback as it allows us the opportunity to improve the functionality and design of our products as we strive to be innovative. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Your Galaxy Buds3 Pro provide up to 26 hours of play time per charge, which can be extended to up to 30 hours with a fully charged case. If you're experiencing less than optimal battery life on your Galaxy Buds3 Pro, check out "All about your Samsung earbuds’ battery life" to help resolve what you may be experiencing with your device. If you have questions for us after reviewing the resource provided, let us know by reaching out to Samsung Support at your leisure. Thank you for being a steadfast Samsung customer. - Debra
Samsung doesn't sell replacement eartips
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Eartips are weak and will break and there is basically no way to buy OEM replacements from Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Aloha Jason, thanks for taking the time out of your busy day to share your thoughts with us about your Samsung Galaxy Buds3 Pro. As we strive to be innovative and make improvements on the design and functionality of our product line, your feedback is invaluable. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Please feel free to check out, "How to change the tips on your Galaxy Buds3 Pro or Buds3 FE" to help resolve what you have described to be experiencing with the changing of your ear tips. If you would like any further assistance afterward, do not hesitate to contact Support. Thank you for being a steadfast Samsung customer. - Debra
Earbuds fail
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The right earbud it doesn't charge since new i have to push it hard to cherge it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Aloha RicardoG, thanks for taking the time to share your thoughts with us about your experience using the Samsung Galaxy Buds3 Pro. As we strive to be innovative and make improvements on the design and functionality of our product line, your feedback is invaluable. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. The Galaxy Buds3 Pro can provide up to 26 hours of play time per charge, which can be extended to up to 30 hours with a fully charged case. Feel free to check out, "The battery life of your Samsung earbuds" if you would like to learn more. If your Galaxy Buds3 Pro case isn't charging the earbuds, here's a few things you can so right away to help resolve what you may be experiencing with your device:
1. Check for debris on the charging contacts inside the case and on the earbuds.
2. Ensure that your case is charging correctly.
3. Clean the contacts with a soft, dry cloth. Dust, wax, or other debris can build up on the charging contacts, preventing proper contact and charging.
Let us know if you have any questions or if you would like any further assistance afterward by contacting Support. Thank you for being a steadfast Samsung customer. - Debra
Bad purchase.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor quality, they damaged me after 30 days of use.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello JoseB, thank you for taking the opportunity to share your feedback with us about your experience using the Samsung Galaxy Buds3 Pro. We appreciate your candor as we strive to improve the performance and functionality of our product line. Samsung provides a 12-month warranty on your device for manufacturing defects in materials and workmanship. We would be more than happy to assist you with whatever you may be experiencing with your device but we need more details regarding what may be occurring before we can do so. Please do not hesitate to contact Support if you would like further assistance with troubleshooting your device. Thanks for being a loyal Samsung customer. - Debra
Unreliable
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Right ear bud stopped working after 2 months. Warranty rejected due to water damage. They were never in water... and also they are supposed to be ip57 rated.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Howdy Hakerman, thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Buds3 Pro. We appreciate your feedback as we strive in providing the best products with superior functionality on the market for our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. We would be more than happy to assist you with what you may be experiencing with your Galaxy Buds3 Pro but without having more information available and without being able to ask you any follow up questions to probe further, I recommend reaching out to Support for further assistance with troubleshooting your device. Thank you for being a devoted Samsung customer. - Debra
Joce
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t like the quality I could hear a loud sound that would go in and out. The product don’t have Samsung on them anywhere or the B to speak to them being ear buds just the case
No, I would not recommend this to a friendBrand response from Samsung
Posted .Howdy JocelynB, thank you for taking the time to share your experience with using the Samsung Galaxy Buds3 Pro. Your feedback helps us improve the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. The Buds3 Pro offers both Active Noise Cancellation (ANC) for blocking out external noise and Ambient Sound mode for hearing your surroundings. We would be more than happy to assist you with whatever you may be experiencing with your audio quality, however, we need more details regarding what may be occurring before we can do so. Without being able to ask you any follow up questions to probe further, I recommend reaching out to Support if you would like further assistance with troubleshooting your device. Thank you for being a valued Samsung customer. - Debra
- Pros mentioned:Battery life, Comfort, Sound quality
These are a GREAT option for Samsung Users.
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So if you own a Samsung product, not just a phone....you should check these out. Hardware: So samsung changed their case for these earbuds, and I kinda like it. Other than that, it's your typical case for earbuds. With the battery in the case, you can go about 20 hours Samsung says. I think it's true, based on my usage. I can even get a little more. The feel of the case is different, and that's a good thing. Pairing them is the easiest because you just open the case, and the phone or samsung device will recognize them. Just hit pair...and you are done. The earbuds themselves, are more sleek now compared to other models. They are easy in the ear, and you should be able to wear these for long periods of time. I did, and had no issues. After several hours you might want to take a break from wearing any headphones/earbuds though. The sound quality? What can I say, they are GREAT. Lows, mids, highs, bass...all check the boxes for me. I listen to lots of different types of music, and the earbuds held up well. The price. They are a little on the high side for me, because there are LOTS of options on the market that you can get.
I would recommend this to a friend Stop working in less than 20 days after receiving
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stop working in 20 days and came in to get a refund . Was unable to do after being told i was 5 days too late . Unacceptable and disappointing
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey Ahhh, thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Buds3 Pro. Your feedback is invaluable to us as we strive to provide the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. We would love nothing more than to be able to assist you with whatever you may be experiencing with your Galaxy Buds3 Pro but without having more information available and without being able to ask you any follow up questions to probe further, I suggest reaching out to Support if you would like any further assistance with troubleshooting your device further. Thank you for being a trustworthy Samsung customer. - Debra
Bad Buy!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not impressed at all battery life sucks goes in and out while talking and I only had these for a couple of months. Don't waste your money like I did
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey there DetrickF, thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Buds3 Pro. We appreciate your feedback as it allows us to improve the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. While all of Samsung's earbuds are built to last the entire day, the buds' battery life and charging times may differ depending on the model you have and how you use them. The Buds3 Pro provide up to 26 hours of play time per charge, which can be extended to up to 30 hours with a fully charged case. Feel free to check out, "All about the Galaxy Buds3 and Buds3 Pro earbuds" if you would like to learn more. If you would like any further assistance afterward, please let us know by contacting Support. Thank you for being a treasured Samsung customer. - Debra
Poor battery
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got this on 19th December, 2024. It never lasted for long and no amounts of changing, it never go beyond 34%. Im so disappointed
No, I would not recommend this to a friendBrand response from Samsung
Posted .Howdy WasiuO, thanks for taking the time to share your experience with using the Samsung Galaxy Buds3 Pro. We appreciate your feedback as we improve the functionality and design of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. The Galaxy Buds3 Pro can provide up to 26 hours of play time per charge, which can be extended to up to 30 hours with a fully charged case. Feel free to check out, "The battery life of your Samsung earbuds" if you would like to learn more. If your Galaxy Buds3 Pro are not charging properly, I have included a few steps that may help resolve what you may be experiencing with your charging. 1. Use the included charging cable and connect to a USB charger, 2. Check to be sure the case is charging correctly, 3. Verify there is no debris in the charging cradle pin connectors., 4. Check to be sure there is no debris in the charging connect on the Galaxy Buds. 5. Check the Wear app to determine if one bud is not charging and check the bud is fully inside the charging case. If you would like any further assistance, please feel free to reach out to Support. Thank you for being a faithful Samsung customer. - Debra
Poor quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality cant hear unless you have both ear buds in , they starting to play music on their own while charging in the case
No, I would not recommend this to a friendBrand response from Samsung
Posted .Aloha Letterman0796, thanks for taking the time out of your busy day to share your thoughts with us about your Samsung Galaxy Buds3 Pro. As we strive to be innovative and make improvements on the design and functionality of our product line, your feedback is invaluable. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If you feel as though your audio quality is not up to par on your Galaxy Buds3 Pro, please take a look at, "No, low, or poor audio quality on Samsung earbuds" to help resolve what you may be experiencing with your device. Let us know if you would like any further assistance afterward by contacting Support. Thank you for being a steadfast Samsung customer. - Debra
Time lag
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible. For some reason, there is a significant time lag when I use these to watch streaming shows on my phone. Very annoying.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings BrianB, thank you for finding the time to share your sentiments with us about your Samsung Galaxy Buds3 Pro. We appreciate your feedback as it provides us the opportunity to remain innovative while improving the functionality of our product line. Sound lag is when the sound output does not match what’s happening on the connected device's screen. There are several reasons why you may experience sound lag on your Samsung earbuds when playing videos or games. However, there is usually an easy fix, such as strengthening the Bluetooth connection. Please take a moment to review, "Sound lags from Samsung earbuds when videos or games are played" to help resolve what you may be experiencing with your Buds3 Pros. Let us know if you have any questions or if you would like any further assistance by contacting Support. Thank you for being a trustworthy Samsung customer. - Debra
Sales Staff made a mistake!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a mistake! They were supposed to be black, but they gave me the wrong ones, so I had to go back and get the Black ones.
I would recommend this to a friend